Shipping

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Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

Seller provided questionable tracking number that shows delivered, while I did not have it.

Hello, here's the situation:I bought item on ebay. seller is clearly chinese, but in description he said item will be shipped from USA. it had 100% positive feedback so I don't mind even if it will be from china and it will be late.first, I had to wa...

eBay standard envelope not working

Hi, so I shipped an item in an eBay standard envelope last Thursday (whenever I mailed it). I put it in the bin with some other packages. Now my other packages were scanned and on their way. But the envelope shows no tracking updates or nothing; now ...

International shipping: how to specify "contact seller for rate" for specific countries

I've sold internationally on eBay for a long time now, but I frequently run into a problem and I've never found a solution for it. I don't use eBay's in-house international or global shipping program. I buy labels on Easyship, which makes carriers li...

Cancel shipping label

I paid for 2 shipping labels for the same item. I need to cancel the one I didn't use to ship the item with. When I go to my orders, I find the one I want to cancel, click cancel shipping label, and it says technical difficulties try again later. I'v...

Package not arriving by the date the buyer "needed" it

We recently shipped a $700 order. At the request of the buyer we sent it overnight ups the same day they purchased it. Now buyer said they needed it by Saturday and since Friday was a holiday it wouldn't arrive by the time they needed it. What should...

The Tape Failed Effect!

The package arrived and wow...are packages repacked by a 5 year old or was this the seller who packaged it?So who's fault is it for a failed packing?

Seller suffered losses due to recent tracking number issues with eBay generated shipping labels

Hello all, I'd like to vent a bit regarding the recent shipping label issues with eBay generated shipping labels (as announced in eBay community /t5/Shipping/Tracking-info-update/m-p/35140940#M507389), in which it would generate a USPS label with use...

Say NO to USPS Ground Advantage to Hawaii

USPS Ground Advantage is a nightmare to Hawaii. As a Hawaiian resident, most packages shipped this way take at least 4-6 weeks! Usually 2-3 weeks longer than originally estimated. Priority takes only a few days. If the seller offers a 30 day return p...

Ships to Israel

Hello everyone!I wanted to ask when will they resume sending packages to Israel? Planes are already flying to Israel. Why is there still a restriction for Israel on eBay?Thank you!

Can i ship to a different address than the one in my profile

Hello all ebay user, I am a user at AU, I want to buy goods to ship to BR for my relatives, but the product i bought cannot be shipped to the address in BR, what should I do?

USPS "Cost Adjustment" Scam

Has anybody else experienced more USPS "Cost Adjustment" emails lately? I haven't had any for years and in the last 2 months have gotten 3 all for items I absolutely positively know were entered correctly when generating their respective labels. In f...

Parcel Guard claim

I have a buyer that says they never received their purchase. The tracking shows delivered and address was correct. There was insurance on the package. When I go to start claim it asks for the party that purchased the insurance. It seems like it will ...

Tips for Shipping over the 4th July Holiday Weekend 2025

As we have many new sellers here, let’s talk about shipping and holiday weekends.Here’s what you need to know about the 4th of July 2025 weekend:Friday, July 4th, is a postal holiday as we observe Independence Day.If you ship with 1 business day hand...

Particular person in North Houston sorting station does not understand Std. Env. Shipping

Think ONE person is re sponsible for ALL of my Std Envelope shipping items come back...they are pkg correctly but that person does not understand how it works. Info for USPS: this person worked on the day my June 23, 2025 mail landed there and it's b...