Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
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@my-cottage-books-and-antiques wrote:
Well, here we are. Q4 officially begins on Friday. Halloween, Thanksgiving, Christmas. For many of us, as in retail generally, this is the most important time of the year. As always, sellers would prefer no changes during Q4.
Can you verify that ebay will not be making any changes in Q4?
Hi @my-cottage-books-and-antiques - I cannot promise you that no changes will be made in Q4. I can say that there has been focus put on minimizing impacts to you as much as possible during this time. Thanks!
- last edited on by
jasmen@ebay
So I have an unpaid item, first in a yr I think......someone posted the link below and I went to it to file it since it seemed to be beyond 4 days.....
https://www.ebay.com/help/selling/getting-paid/cancelling-transaction?id=4136
from there I was taken to the following page.......note the declarative sentence circled in red....which totally confused me.......no, it hasn't been marked shipped and no tracking has been uploaded........am I on the wrong page?
Fortunately, I continued to read and found the unpaid box. But in between, I read the last paragraph about Paypal..........which makes no sense at all, since I'm in MP and have no idea how a buyer paid. I presume it's meant for those since not in MP..........but I kind of wonder, does it mean to refund ON paypal......and since when does the buyer have to agree to cancel if they haven't paid?
REALLY BAD page that I hope can be reported to be improved.......
I will say as soon as I clicked Continue, it told me would take 2 hrs to process........and in about 15 minutes that "sold" disappeared from my overview page. So the process works, but the instructions really need improvement..........
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Edit: A reply to your question can be found here.
@dhbookds wrote:
So I have an unpaid item, first in a yr I think......someone posted the link below and I went to it to file it since it seemed to be beyond 4 days.....
https://www.ebay.com/help/selling/getting-paid/cancelling-transaction?id=4136
from there I was taken to the following page.......note the declarative sentence circled in red....which totally confused me.......no, it hasn't been marked shipped and no tracking has been uploaded........am I on the wrong page?
Fortunately, I continued to read and found the unpaid box. But in between, I read the last paragraph about Paypal..........which makes no sense at all, since I'm in MP and have no idea how a buyer paid. I presume it's meant for those since not in MP..........but I kind of wonder, does it mean to refund ON paypal......and since when does the buyer have to agree to cancel if they haven't paid?
REALLY BAD page that I hope can be reported to be improved.......
I will say as soon as I clicked Continue, it told me would take 2 hrs to process........and in about 15 minutes that "sold" disappeared from my overview page. So the process works, but the instructions really need improvement..........
Hey @dhbookds I reported this a few days ago so the teams are already working on the wording here, thank you so much!
Hi @a_c_green!
1. I'm still working with technical teams to get this address.
2. I'm working to get clarification and will follow-up on those posts when I have info to share.
Thanks!
@tincan630 wrote:
Could you please fix the "search for anything bar" Since May I've been suffering with.... recent searches with a little clock icon... saved searches with a little heart icon and.... saved sellers with another heart icon. There is no longer the option to hide ebay suggestions. The only place MY LONG TIME SEARCHED FOR ITEMS ARE STILL AVAILABLE AND ALLOW ME TO SEARCH EFFICIENTLY AND EASILY IS ADVANCED SEARCH!!!!!!!!!!!!!!!! Having to constantly go to advanced from every search results page is a PITA!
Hi @tincan630 - there aren't any reported technical issues with search at this point, but I'm happy to get the pain points you're experiencing with search reported. Can you help me understand a bit more about how these impact you? Do you find this to be difficult on both the mobile app and PC?
