mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
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@my-cottage-books-and-antiques wrote:
Some sellers have been noticing declines in recent impressions and views, and at least some of the decline appears to be attributable to changes ebay has made in how traffic stats are reported, with "bot" traffic and apparently some "duplicate clicks" traffic being excised (which makes sense, now that some sellers will be paying for clicks (views) via promoted Listings Advanced.)
Could you confirm this with whichever team handles tracking reports? And maybe invite them to come here for a Q&A session. Many sellers rely on tracking data to make business decisions, so it would help to know just what is going on here.
Hey @my-cottage-books-and-antiques I can't make promises but I'll pass this feedback on and we'll see what happens Q&A wise! 😊 I'll follow-up with any info we get surrounding impression/view reports too.
@my-cottage-books-and-antiques wrote:
Promoted Listings Express is for auction listings, and is currently limited to sellers who use the app to list, and who use My eBay (instead of Seller Hub). I do not use either. As a result, I cannot find the dollar amounts for the rates, only the general information that rates are set by auction duration and category. Please provide the rate chart here, so the rest of us can see what the rates are like. Thanks!
Hey @my-cottage-books-and-antiques like you said it's based on the duration and category so we don't have a specific chart. If we do end up getting one I would be happy to share it with you!
@my-cottage-books-and-antiques wrote:
Just a reminder, for those who like to try to keep up with whatever ebay is doing. Seller Check In tomorrow:
jasmen@ebay Is this actually the last Check In for the year? I don't see any others in the Schedule?
@my-cottage-books-and-antiques There are some others coming, but no finalized dates just yet so keep an eye out!
@tools* wrote:
Hi Velvet,
I'm still waiting for the $28.85 refund from the eBay shipping overcharge for the two returned packages that we discussed in June. You know, the 4 and 5 pound USPS Priority Mail packages that eBay's software thinks weighed 96 pounds each.
Hi @tools* - we can't discuss account specific details publicly, but when I checked with Velvet on this she confirmed that the messages she'd sent previously are still accurate and the matter is considered closed from both our end and USPS'.
Thanks!
@my-cottage-books-and-antiques wrote:
OK, two follow up questions, since I assume you have access to this info:
1. IF I were one of the sellers who can currently use Express: Is this rate information something I can look up BEFORE I create the listing? Or is it only disclosed after I've created the listing? Is it static, or dynamic? (That is, is it a fixed amount (once the category and duration are established), or , is it more like Promoted Listings Standard, where the suggested rate can change daily? (Of course, here, it would be the actual rate, not just a suggestion)
2. 7 day auction. Collectibles category, sub-category Holidays. Could you look that up and tell me the current rate?
@my-cottage-books-and-antiques
It's not something you can look up before hand unfortunately, it will only come up in the listing flow but it will be locked in once you agree and submit the listing. I will reach out to the team over this and see if I can get more info to share as well!
@my-cottage-books-and-antiques wrote:What are you scared about? My question was about Seller CHECK-INS, not Seller UPDATES. If you aren't familiar with the Check-Ins, click the link I provided in my post. Tomorrow's Check In will largely focus on the Fall Update, and will also include a bonus half hour on the Collectibles category. Not scary at all.
I revised the post. I made it by mistake.
