Hi everyone!
Thanks for joining us for the Weekly Chat. This week we’re joined by the eBay Seller Update team. They are here to address any questions you may have about the 2021 Fall Seller Update.
If you need a refresher, you can read more about the Update here.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. We’ll review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
The chat thread will remain open until 2 PM PT, at which point the thread will be closed from additional responses. After that time, the team will continue to work on responding to any queries that might still be unanswered.
**Please note that while off-topic questions will not be removed, they will be answered after the chat closes, to allow priority to remain on the topic for this week's chat. Thanks!
@my-cottage-books-and-antiques wrote:
PLA---Keyword bidding....would i be bidding on ONE keyword, or could it be a combination of specific keywords (ie, "phone" or "Pixel 4a Smart Phone") And would I be able to exclude specific keywords as well?
Hey @my-cottage-books-and-antiques! It can be a combination of words to make the 'keyword', not exceeding ten words or 80 characters in the 'keyword'. There is not a way to exclude specific keywords though. Thanks!
@babclassics wrote:
Hi all, thanks for having this chat on the fall update! Much appreciated. My question is related to fine jewelry listings, that is jewelry that has a base metal of solid gold or silver, etc. There has been a huge issue for a long time where sellers put things like "18K OVER" in their listing titles and IS. Almost always the base metal on those is copper or tin but yet all these listing show up as fine jewelry and compete against listings that really do have a base metal of gold, silver platinum (that is to say at least one significant part of the piece is solid precious metals, not plated and not "over" except for vermeil.
I am hoping the new jewelry IS and categories will help solve this problem so shoppers can easily find true solid gold and sterling pieces only in their desired search results? Please note that being in the existing fine jewelry category has not helped much as the listings go under fine jewelry just because the have a low grade stone or at label with 14K GF, or 18K GP
Of course there are exceptions, but plated jewelry should be able to be eliminated easily in search. Another issue is allowing items to be in fine jewelry when they have a gemstone only and NO solid gold silver also causes many unnecessary matches in the the current scheme.
Please give an example or 2 of exactly what the shopper would type in their search query to get only the true fine metals jewelry? Maybe one example for PC interface and one example for smart phone which has a very different search flow.
Of course I am aware search will still get the matches where the seller has mis-represented the piece 😞 but other than those, how would you see a successful search flow going with the same or less steps that the current flow? Anything to help with buyers thinking they are getting gold when they end up with gold plated would be an improvement. And search results is a good place to start.
Thanks
Great question on this @babclassics! We've got this as a question for the Category team and they should get us a reply within the next day or so. We'll post their reply here and make sure you get tagged when they do!
