Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
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@k6sda wrote:
User name I think is my name, Alton Johnson
I don't be believe my account was "abandoned" The customer service Agents accessed it. I get messages also in my eBay mailbox.
I don't understand: "It may also have been removed from being able to sell, but that should be able to be remedied by listing an item for sale, no need to contact CS."
Yes, that is the problem! It was removed from being able to sell. I have tried numerous times to list an item for sale, but get the same message: Oops, Something went wrong. Please try again later." This message is the same the CS Agents get also.
Thanks for clarifying @k6sda! If you have the username (like k6sda, but for the selling account) I can look into it.
Was your account being asked to register to have payments managed by eBay? Some accounts that did not register in time are no longer able to sell and you'd need to open a new account for selling.
@a_c_green wrote:
jasmen@ebay wrote:
@eleanor*rigby wrote:
Could someone please review this post and review the "Offering local pickup" policy, paying particular attention to the statement, "If you don't want to use the app, ask the buyer to sign a copy of the eBay order form at the time of pickup" and explain what went wrong in this transaction?
Hi @eleanor*rigby it looks like there was a payment dispute filed, when that's the case it's based on whatever the card issuer is asking for not eBay's policy. If there was an eBay case opened we could step in and use the info we have, but a dispute is handled differently.
I think we might be missing the focus of the question. Not speaking for @eleanor*rigby here, but I think the point of the question was that eBay did request the proof of pickup, which the OP had obtained per eBay's own instructions (here), then promptly rejected the exact evidence that had been requested. ("[U]nfortunately we would not be able to appeal this case with the signed eBay order form you provided as we are unable to verify if this was signed by the buyer.")
Not only is the seller not being helped by eBay in this dispute, but also eBay is being inconsistent in their own responses to their own requests of the seller. Something needs to be straightened out here.
@a_c_green The signed order or even tracking showing delivery wouldn't matter. When a dispute is opened it's out of our hands and we can't take any action it's all through the cardholder and what they are asking for. If there was an eBay case opened for Item Not Received we can review the proofs we ask for, but this wasn't an eBay case. The buyer went directly to their card company for this, we can help provide the info we have but we can't force them to use those proofs.
@tsme35 wrote:
Not sure if ebay is keeping up on USPS shipping rates BUT the they posted new rates starting Jan. 9th 2022, rates are going back up to about the seasonal rate(after a week cut back) EXCEPT large packages.
Packages over 20" they are adding an addition $4, over 30" the are adding $15, also $15 for packages over 2 cubic foot.
Just wondering if ebay even knows about this double rate increase
Hi @tsme35 - I'm sure that the shipping team is aware, but I'll pass this on to them as a heads-up just in case!
@stuff4divas wrote:
Hello,
I addressed this a few weeks ago but rec'd no answer.
When I click on 'edit reply' for community posts, it will not allow me to edit, even tho the button is blue (dark mode).
I am on a desktop Mac, Safari, and have had no problems for years with this, started about a month or so ago.
Thank you.
@stuff4divas sorry to hear you're still having problems, does it give you an error message at all or what happens specifically? If you try it in an incognito browser does it do the same thing?
@k6sda wrote:
Thank you. My Username is K6SDA. I would be happy to open a new account for selling IF I can keep my perfect record of 228 transactions.
Hi @k6sda - thanks for this! I thought there was a different account we were talking about.
The simplest way to proceed is for you to attempt to list an item for sale. That should take you through the onboarding process and get you registered again. 🙂
Why is eBay going even further out of their way to sabotage sellers by putting incorrect info in our listings? The "About this product" section you are inserting information that isn't correct, and can't be changed. I can't even remove the box from the listing. I'm not your slave and don't work for free so before you tell me to update your catalog at my expense maybe you should learn some ethics.
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Edit: A reply can be found here
