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@bimmerpc1 wrote:
Following up on tyler@ebay response to this question from last week: https://community.ebay.com/t5/Weekly-Discussion-with-eBay/Community-Chat-June-30-1-00-pm-PT-General-...
Specifically, I'm looking in Seller Hub for a link to this page:
https://www.ebay.com/ipp/XXXX?transactionId=YYYY
where XXXX is the ebay item ID, and YYYY is the transaction ID.
That page was a feature of the old My Ebay.
I cannot find it in Seller Hub or in the instructions that Tyler provided.
That page is useful because it takes a snapshot of the listing (including images) at the moment a buyer purchases the item.
Ebay's policy on USED item listings is that the pictures must be of the actual item sold (used items - STOCK PHOTOS NOT ALLOWED - https://www.ebay.com/help/policies/listing-policies/picture-policy?id=4370&st=12&pos=1&query=Picture...)
If you are like us and sell multiple quantity listings of used items, the only way to comply with this policy is to update the listing after a sale with the next one in inventory. Which is what our listing software does. However, this can confuse buyers, who will revisit the listing, see pictures of an item that might slightly differ cosmetically and wonder what they've purchased. Referring them to that link, previously in their "MY EBAY", solved this problem.
So, the question remains, where is this functionality in seller hub?
Hi @bimmerpc1 - thanks for the clarification and additional detail! Now that I'm on the same page I'll do some digging and see if I can find something that meets your needs. I'll update this comment when I have some more detail.
Update: @bimmerpc1 - would you mind getting me an item number example that I can use to do some searching? It will make it simpler for me if I need to end up sending it off to the Seller Hub team. Thanks!
@gwzcomps wrote:
Your PR people like to refer to sellers as partners, but your actions say otherwise. Why is it that eBay enjoys exploiting others for eBay's gain? If you are going to require us to use item specifics then you need to take responsibility for YOUR item specifics. Quit hiding behind lazy excuses and expecting sellers to do YOUR jobs for free. When is eBay going to take accountability for eBay's site?
@gwzcomps we're always working to make improvements to our site. Member feedback can help speed up that process. Sellers are welcome to communicate their concerns with item specifics to sdsupport@ebay.com.
@carlqsportscards wrote:
When someone buys multiple items from me, the multiple emails I get EACH have the TOTAL amount the buyer paid. This makes me extra happy for a few seconds, then not so much when I realize what actually happened.
If you're going to have the total amount in the email, then you should only send one.
If you're going to send multiple emails, they should each include the price paid for just that one item.
@carlqsportscards thanks for the feedback! We'll pass it along 🙂
