Community Chat, January 5 @ 1:00 pm PT - General Topics

[velvet@ebay]

Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.

The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.

To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.

Missed the chat? Send your questions to the podcast by calling  888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next Wednesday!

[my-cottage-books-and-antiques]

Any plans for a January Seller Check In?

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Edit: A reply to your question can be found here

[valueaddedresource]

Hi velvet@ebay  - has there been any update on the situation with some eBay centered Facebook groups being deleted? Any word on why this may have happened?

https://community.ebay.com/t5/Share-eBay-Technical-Issues/Update-about-Facebook-Groups/td-p/32578520 

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Edit: A reply to your question can be found here. 

[velvet@ebay]

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@valueaddedresource wrote:

Hi velvet@ebay  - has there been any update on the situation with some eBay centered Facebook groups being deleted? Any word on why this may have happened?

https://community.ebay.com/t5/Share-eBay-Technical-Issues/Update-about-Facebook-Groups/td-p/32578520 

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Hi @valueaddedresource! We haven't received any updates. If you know of anyone who fell into this small group though, please have them contact us per that post. Thanks!

[coffeebean832]

Hi. I keep seeing reports pop up about store billing issues- people being billed weeks and even months late.

This is one thread that has a few posters reporting it-

https://community.ebay.com/t5/Selling/Raking-in-The-Bucks-Today/m-p/32594937#M1915057

And there was this one from back in Sept that Velvet replied to-

https://community.ebay.com/t5/Payments/9-16-STORE-FEE-NEVER-CHARGED-MANAGED-PAYMENTS/m-p/32346651

Some sellers aren't receiving notifications from eBay when they're finally billed and other sellers are- but the e-mail sent out is incredibly vague as you can read here-

https://community.ebay.com/t5/Selling/It-took-eBay-1-5-months-to-realize-they-didn-t-bill-my-store-f...

There are a lot more posts both here and elsewhere about it. I've seen reports every month from small numbers of sellers. What's going on and is this going to be fixed any time soon?

For sellers like @7794heather it will affect their tax reporting since their December store fee wasn't billed until January.

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Edit: A reply to your question can be found here

[glgenterprise]

I have a comment/question in relation to the April 2022 USPS surcharge coming.

Assuming that it is a done deal, which of course it is, as sellers are we going to have to account for the surcharge somewhere in our listings, either with a increase in sale price or handling fee? Or is the surcharge going to be coded into the shipping amount if we are using calculated shipping?

It has long been a pet peeve that eBay's shipping module coding cannot seem to account for dimensional shipping, even if I put the correct shipping dimensions in with the listing.  We shouldn't have to specify large package if we are bothering to put dimensions in. It seems like a pretty simple programming change that has been ignored for years.

And don't even get me started on the inability of the eBay shipping module to not account for a residential address when it comes to UPS/FEDEX.

All of this should not be a insanely complicated coding project.

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Edit: A reply to your question can be found here. 

[gwzcomps]

I know we never seem to see anyone from the Managed Payments team on the boards, but it would be nice to have that department show they care.  The reporting for MP is terrible and borderline unusable.  Does eBay not realize they would make more money if sellers weren't constantly having to fight against buggy and poorly though out site designs?

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Edit: A reply to your question can be found here

[valueaddedresource]

Accenture recently released a report predicting social commerce shopping will reach $1.2 Trillion / about 17% of all ecommerce by 2025 - how is eBay going to help sellers take advantage of that opportunity?

Any chance we'll be seeing that 2.5% discounted fee social sharing feature in Q1 22?

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Edit: A reply to your question can be found here. 

[tyler@ebay]

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@my-cottage-books-and-antiques wrote:

Any plans for a January Seller Check In?

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Hi @my-cottage-books-and-antiques - I haven't heard yet, but I've asked and will keep you updated!

Edit to add:

@my-cottage-books-and-antiques - I heard back on this! There is no Check in for January but it will return in February.

[my-cottage-books-and-antiques]

For many, many long months the regulars on the Selling Board have had to deal with threads by sellers being shifted to Managed Payments. In the past, we were told that ebay should be finished transitioning everyone by the end of 2021. Can you confirm that the transition is complete?

(Of course, now we will spend many long months dealing with posts about the 1099-K, but that's a topic for another day LOL)

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Edit: A reply to your question can be found here

[my-cottage-books-and-antiques]

Any update on the app's Image Search tool, which has gone Missing In Action? 

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Edit: A reply to your question can be found here. 

[inceptions]

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tyler@ebay wrote:

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@my-cottage-books-and-antiques wrote:

Any plans for a January Seller Check In?

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Hi @my-cottage-books-and-antiques - I haven't heard yet, but I've asked and will keep you updated!

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Hi tyler@ebay 

Would you also ask the team to resume sending the email invites for the Seller Check Ins? I missed the last couple because I didn't receive the notification and didn't realize they were going on until it was too late.

Thanks!

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Edit: A reply to your question can be found here

[my-cottage-books-and-antiques]

Thanks Tyler!

[coffeebean832]

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@gwzcomps wrote:

The reporting for MP is terrible and borderline unusable. 

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The fact that the reporting does not have a column for Variations means it takes me hours (days) longer to reconcile. Not all of my variations are sourced at the same price- so having to look up nearly every sale is the bane of my existence.

[secondlifetreasures-llc]

What are the requirements for getting selling limits raised? I am about to hit it again this month already and when I request to raise it, I get a notice saying I am not eligible and I need to build up my selling history. My question is what metric have I not met?

I've been on eBay since November, have had nearly 100 sales valuing over $2000, and I have 100% positive feedback. What do I, and anyone else in the same boat, have to do to be eligible for a limit increase?

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Edit: A reply to your question can be found here.