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It took eBay 1.5 months to realize they didn't bill my store fee.

I currently have 2 selling accounts- my main account plus a small account. eBay forgot to bill the October store fees the first week of October on the small account. September and November were charged per usual- but October wasn't billed until 2 days ago.

 

eBay just sent me this really informative e-mail letting me know what happened-

 

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It took eBay 1.5 months to realize they didn't bill my store fee.

Got the same. 
How does this happen?

Message 2 of 4
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It took eBay 1.5 months to realize they didn't bill my store fee.


@mspirit57 wrote:

Got the same. 
How does this happen?


So many glitches........lol

 

Of course, if this were in reverse.....they would not like it very much!


....... "The Ranger isn't gonna like it Yogi"......... Boo-Boo knew what he was talking about!


Posting ID Only.......
Yes, I have no Bananas, only Flamethrowers.......
Message 3 of 4
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It took eBay 1.5 months to realize they didn't bill my store fee.

I love how they send a generic e-mail referencing "charges and/or credits" without telling you what it's about. Then in your transaction history- none of the line items affected are flagged in any way- there is no note to let you know what's going on.

 

If this wasn't about the store fee it would have been a lot of work going through each line item to figure out what was going on. The unclear/lacking communication was the point I was trying to make.

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