Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
Missed the chat? Send your questions to the podcast by calling 888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next Wednesday!
@valueaddedresource wrote:
tyler@ebay did you ever hear back from the product team about Terapeak Sourcing Insights not working properly for the Motors categories?
If not, can you please follow up with them?
Hi @valueaddedresource - I haven't and I will. Thanks!
- last edited on by
velvet@ebay
With eBay's recent issues with counterfeit Dyson products being sold in the UK does eBay ever intend on taking counterfeits seriously? I'm still finding counterfeit products that eBay is choosing to allow since it is profitable for eBay. Reporting does nothing. There are some items it just isn't possible to buy legit anymore because the scammers will just make 20 accounts and flood the site with the same dangerous counterfeit products. This is just one of the latest examples I found:
The bar code is wrong, the P/N is wrong, also I think the shape of the label may be wrong.
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Edit: A reply to your question can be found here.
@rosevelyn wrote:
Item descriptions in listings have a short margin and therefore appear to be in a column. This has been the case for months.
Hey @rosevelyn I took a look at a few of your listings on the desktop and they look normal to me. Where are you seeing this, is it on mobile specifically?
@gwzcomps wrote:
Why is eBay not honoring their seller protections for " The buyer did not recognize the transaction" payment disputes? I have one that has been in limbo since the 15th. This is my second one now. The first one closed in my favor immediately once I uploaded tracking that eBay already had. The current one is just chilling like it has nothing better to do despite being covered by my seller protection.
Never had this problem with PayPal. It just fixed itself right away. It's not my fault eBay and its users can't keep their accounts secure. If you aren't going to honor the protection why offer it?
Hi @gwzcomps! We have to wait for the outcome of the dispute with the payment processor it was opened with, before we can look into providing seller protections. It sounds like your first dispute was determined quickly by the payment source it was opened with, while this second one is taking longer.
@valueaddedresource wrote:
tyler@ebay - there are several points from the Fall Seller Update that are *very* overdue at this point. I understand in the past you've said "no update available at this time" but considering we are all expecting a Spring update sometime in the next ~ month-ish, we really need a concrete update on these items.
Please escalate this to the appropriate teams and provide an update timeframe for these items as soon as possible or if they have been shelved or indefinitely delayed, please update us with that information.
1. Send discount offers to targeted buyer groups with coded coupons
Sending coded coupons to buyer groups is an easy way for you to encourage existing and potential customers to purchase your items. For example, use coded coupons to target specific buyer groups when your seasonal inventory has the greatest potential to sell.
The following coded coupons options will be available starting in October.
Launching in October• Send a coded coupon to your previous buyers to encourage repeat business
Launching in the next few months
• Send a coded coupon to your followers on eBay
• Send a coded coupon to eligible buyers who have expressed an interest in the type of inventory you sell
2. Newsletter sign-up from your About tabIn the coming weeks, a new button will appear in your Store’s About tab to encourage buyers to sign up for your newsletters
3. Listing Quality Report
To keep improving the report, we’ve made some updates.
This month, the Listing Quality Report will be available to download in three formats:
• A PDF “one-page summary”
• An Excel “full report” with one tab per category
• A CSV “raw data” file, to be exported for further analysis
In the past, you could see the analysis of your 10 categories with the most live listings. You’ll now be in control of which categories will show up in the report. You’ll also have the option to keep the existing analysis, using the top 10 categories with the most live listings.
Hi @valueaddedresource! I can appreciate your frustration and I wish we had updates to provide. We've passed these requests for more information on a number of times and when we receive news to share, we'll be sure to do so.
@lloydsteventaylor wrote:
When will I get my 1099k?
Hey @lloydsteventaylor sorry you haven't gotten it yet, are you sure you hit the threshold for the year? It should have been generated for everyone that has over $20K or you're in a state where the threshold is lower it would have already been sent to you as well. You'll want to reach out to the payments team to get more info as well if it's missing. Thanks!
@gwzcomps wrote:
With eBay's recent issues with counterfeit Dyson products being sold in the UK does eBay ever intend on taking counterfeits seriously? I'm still finding counterfeit products that eBay is choosing to allow since it is profitable for eBay. Reporting does nothing. There are some items it just isn't possible to buy legit anymore because the scammers will just make 20 accounts and flood the site with the same dangerous counterfeit products. This is just one of the latest examples I found:
The bar code is wrong, the P/N is wrong, also I think the shape of the label may be wrong.
Hey there @gwzcomps! We don't allow the sale of counterfeits and would encourage you to keep reporting anything you come across that appears to be just that. While we have filters in place, some make it live to the site and they aren't being left there purposefully.
If you're seeing a large number that will be a pain to click into and report each one, you can let us know the search parameters you used to locate them all and we can pass that on for a site sweep.
