Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
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@lloydsteventaylor wrote:
I am from NJ and over the threshold . How do o reach the payment team?
@lloydsteventaylor if you go to your payments screen you'll see a HELP cox on the right side. From there you can request a call or chat directly with the payments team. Thanks!
@ittybitnot wrote:
We have to wait for the outcome of the dispute with the payment processor it was opened with, before we can look into providing seller protections.
velvet@ebay
The question has always been WHY THE WAIT? Either the seller has obviously satisfied the requirements for seller protection or they haven't. Actually, there appears to be some progress in this unfortunate situation as outlined in this thread here:
https://community.ebay.com/t5/Selling/No-response-required-from-seller-on-payment-disputes-anymore/t...
Apparently, you still have to wait...sort of...but they don't snatch your money for a HOLD. Can you elaborate as to whether that is for all sellers. some sellers, or at eBay's discretion?
Hi @ittybitnot! I've not heard of this happening before with claims. It could be a pilot, or something new that's being applied in certain situations. I'm going to reach out and see what I can find and will follow-up with whatever I'm told.
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Edit: The follow-up to this question can be found here.
@lloydsteventaylor wrote:
Done that they can't help. Can you help please
I can get your user ID added to a ticket @lloydsteventaylor but you'll need to work with the payments team directly.
@my-cottage-books-and-antiques wrote:
As the old timers here know, I've been pushing for ebay to actually host videos for a long, long time. So, obviously I'm happy that the video tool has begun its general roll out, and I was glad when I saw that I ahd the new tool available. Imagine my surprise when I discovered that I might be waiting even longer for my video to actually go live in my video.
I included a video with a listing on Jan 21st. Today is Feb 2nd. When I go to the listing's revision page, my video is there, but continues to show as "under review". This video is about 25 seconds long. I cannot imagine any reason why it would be rejected, and I have not received any notice that it has been rejected. But....still no video. We are LONG past the 48 hour time frame ebay mentions, and we are now several days beyond the 7 day time frame ebay references. In fact, we will hit two weeks in a couple days (Thank God this wasn't a seven day auction).
To be blunt: This not my idea of a "tech led reimagination" of ecommerce. This is , frankly, absurd. ebay has provided no mechanism by which we can check on the status of a video, the Help pages provide no insight into whether ebay informs you if a video is rejected....this is simply yet another sad example of a Not Ready For Prime Time ebay tool that should have been live and working properly by now.
I suppose I could call Customer Service and try to find out what is going on, but so far, I've just been hoping that ebay would---eventually--- do what it is supposed to do. But it hasn't happened.
What do you suggest I should do?
And WHY is this happening? If other sellers are having a similar experience, well, sellers won't exactly rush to adopt this.
Hi @my-cottage-books-and-antiques - I'm sorry this is still ongoing and that I don't have any further updates for you. 'Why' questions will be difficult for me to answer, but I'm happy to get clarification on what the process is now that the 48 hour time frame for moderation review has (very clearly) run its course.
Would you please get me the item number of the item that is still awaiting review? If you would prefer not to share publicly please let me know in your reply and I will work on an alternative.
Thanks!
@valueaddedresource wrote:
There was a really great discussion about how blocking users/messages works here:
@popblox brought up that the block is disabled as soon as it becomes a 2-way conversation and provided examples of how she has learned not to immediately reply to some messages just in case it turns into a situation where she wants to block them.
It seems to me that nuance of how the block works is often not completely understood and many community members come here confused why they are still receiving abusive messages from people they have blocked.
I think a lot of users would agree that's not how the block button *should* work and we see a lot of community posts with people wondering why members are still receiving messages after they block someone.
There are also many reports here in the community and on social media about extremely abusive and harassing messages that are reported and nothing is done to stop them. I've personally been on the receiving end of some absolutely vile and threatening messages where the block didn't work for this reason - repeated reports to customer service were met with suggestions to "just ignore it" but no action was ever taken against the user who continued to harass me for over a week.
Why doesn't eBay make the block function work by stopping further communication at the time the block is placed as many users assume it should or at the very least allow for customer service to review the messages and manually place a block on further communication if found to be abusive?
Hey @valueaddedresource all great points for sure. The reason why we don't block them from messaging is because they are still within the Money Back Guarantee timeframe and they may still need to communicate with you. If they continue to be abusive we can take additional steps internally as well, but you can't block them from messaging specifically. Anytime you reply to them they have 30 days to reply to your last message, after that they will be blocked. Thanks!
