mam98031 • Volunteer Community Member • Buyer/Seller since 1999
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I am having a problem with an item I purchased.
I purchased the item on Wed Nov 4
The estimated ship time says two different things. When I purchased the item there was no indication of extended handling time, and the seller says they shipped right away although they gave a fake tracking number (goes nowhere and does not track)
On the order detail page it gives an estimate of November 10 and on my purchased items page in seller hub, it gives November 17-18,
Both are worthless. When I asked the seller for a correct tracking number, he gave me another suspect number that showed delivery to a city about 30 miles from me and a ship date 5 days before I even purchased the item.
Why would I get two different estimates? And what are buyers seeing when we ship items. Is this normal to have two estimates (and why my ship by estimates only give 1 day to arrive?
_____
Edit: Reply to this post can be read here
@greg213213 wrote:That is what it showing on every single purchase I have had lately. Nothing else.
Mine too it appears. I went and did a little research. I had not notice. While mine are a single date as you previously stated it is a reasonable date. But I find a single date far more problematic than I do a date range.
@pburn wrote:
brittanie@ebay wrote:
Hey @pburn
The next time you run into this HTML error message, click the three dots next to the quotation marks and select HTML. Copy and paste this into a word doc or notepad and then tag us in a thread and we'll reach out so we can get the file from you to report it.
You mean you can't replicate the error on your end when you try to post on the discussion boards? You and your fellow teammates never get the HTML error?
You can't send your own files to Khoros to look at?
There are threads about the HTML error on the Community Platform Feedback board. I'm sure there are screenshots and whatever in those threads.
@pburn That is correct. We are not able to replicate this issue on our end and Khoros hasn't been able to either, which is why they requested we get new examples they can work with.
@mam98031 wrote:
tyler@ebay wrote:
@mam98031 wrote:
tyler@ebay wrote:
@mam98031 wrote:
Any updates on the various problems plaguing the Community for most of 2020?
I notice the log in issue disappeared but came back. Not as bad as it was, but back nonetheless.
Hi @mam98031 - the login issue fix has been rolled out to all community instances, and should no longer be a problem.
If you are seeing this again will you please tag us to some examples because the root cause was corrected?
When it comes to the other issues that have been persistent throughout this year, I don't have any updates. We are working on getting a list of issues and their current status (currently being worked on by sheila@ebay ). Keep an eye out for that on the Community Platform Feedback board. Thanks!
Is that really recent? As I had to log in this morning. Just once or twice but it still happened this morning for me.
I am fully confident that someone is working on it and I know I ask for updates all the time. But when it has been close to 7 months with some of these issues, it leaves a non technical person such as myself going WHY? That is a huge amount of time to track down and fix something. Are there enough actual programmers working on this? Or is it a skeleton crew?
And what about the titles on each posting. Rebecca had them removed, then shortly thereafter said she reversed that decision as it wasn't well received by the community. That too was months ago yet the titles aren't back.
It is just hard for those of us that are active on the communities as so much time is wasted with these errors constantly plaguing us. Not to mention those that are seeking advice and then the bell doesn't update with a new posting on some threads. We just have to stumble across them.
I never depended on the Bell before the issue happened that the emails would no longer send. From the 1st day I started using it several months ago it has never or very rarely been completely accurate.
Hi @mam98031 - it's definitely frustrating for all of us, and one of Sheila's priorities is holding Khoros to task and getting progress made on improvements and technical bugs. They have teams working on issues, but some are larger than just our Community instance alone (other Khoros customers are impacted) and the root cause requires a larger redesign of Khoros components. Which leaves us waiting while their engineering teams develop said components and roll it out to all customers.
I know that the email issue is being addressed as a priority, but I don't have a further update on that specific issue at this point in time.
Thanks!
So how long is Ebay willing to wait for them to get stuff fixed? I know you likely don't have an answer to that. But it is a valid question and shouldn't be a surprising one after all this time.
It is my hope that 2021 is a far better year than it has been for 2020. It seems it is just one thing after another this year on all kinds of elements of our lives!!!
Hi @mam98031 - you're correct I don't have an answer to provide to you on that, though I agree with your sentiment - I also hope that we all see a better 2021, in general and with the Community platform too. 🙂
brittanie@ebay wrote:
@pburn wrote:
brittanie@ebay wrote:Hey @pburn
The next time you run into this HTML error message, click the three dots next to the quotation marks and select HTML. Copy and paste this into a word doc or notepad and then tag us in a thread and we'll reach out so we can get the file from you to report it.
You mean you can't replicate the error on your end when you try to post on the discussion boards? You and your fellow teammates never get the HTML error?
You can't send your own files to Khoros to look at?
There are threads about the HTML error on the Community Platform Feedback board. I'm sure there are screenshots and whatever in those threads.
@pburn That is correct. We are not able to replicate this issue on our end and Khoros hasn't been able to either, which is why they requested we get new examples they can work with.
Try going to one of the Ebay policy pages. Cut and paste some text into a post. I find that if you include titles it will give you the flooding error every time. If I don't, it is more hit and miss.
Also try creating a document in MS word. Then try to C&P it into a post. That will also produce a flood error, or at least it does for me.
Hello, Can I get an update on Multi Location Inventory Feature?
I found this link on your webpage but nobody at support knows anything about the program. I need this feature.
John Norman
Max Optical LLC.
https://pages.ebay.com/seller-center/shipping/estimated-delivery-dates.html#better-buying-experience
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Edit: A reply to your question can be found here
@my-cottage-books-and-antiques wrote:
Brittanie, So, probably not for the Holiday Season, huh? Well, a man can dream, can't he?
I would never crush your dreams. 🙂
@greg213213 wrote:
Why is the estimated delivery date showing to a buyer to be one day after sellers last date to ship? I have enclosed a screen shot of what is happening. This is really false information being given to a buyer and could hurt a seller.
@greg213213 In the examples I've viewed in the past the actual EDD given the buyer was farther out then what appears on the page you've shared in the screenshot. I'm happy to review a current example if you'll tag me in another thread.
I also need to note that the EDD is based on the sellers historic shipping data, so if you typically ship items quicker then the handling time you've stated then we'll take that quicker shipping time into account when calculating the EDD. It's possible this is the case in the example you've shared.
@my-cottage-books-and-antiques wrote:
Brian, Here's an item that does not have free shipping:
https://www.ebay.com/itm/283952391218?_trkparms=itm%3A283952391218
Plug in "Christmas Tree platter" in Terapeak and this item will come up in the search results with free shipping. There are probably others in the same search as well.
Thanks @my-cottage-books-and-antiques! I'll take a look at this later today 🙂
