mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
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@my-cottage-books-and-antiques wrote:
No update on the Terapeak "free shipping" issue? I'm still seeing "free shipping" in the active tab for listings that don't have free shipping.
@my-cottage-books-and-antiques I don't have an update, but I'd like to see if I can get one. If you can share a recent example (screenshot of what you're seeing in Terapeak vs. on the listing, along with the item number) then I'll use that when I push for an update from the team. I can send you email shortly to get that info. Thank you!
Why is the estimated delivery date showing to a buyer to be one day after sellers last date to ship? I have enclosed a screen shot of what is happening. This is really false information being given to a buyer and could hurt a seller.
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Edit: Reply to this post can be read here
@greg213213 wrote:Why is the estimated delivery date showing to a buyer to be one day after sellers last date to ship? I have enclosed a screen shot of what is happening. This is really false information being given to a buyer and could hurt a seller.
I am having the same ongoing problem . ebay sabatages sellers with this strategy. It is impossible to understand why ebay puts sellers in this position.
@greg213213 wrote:Why is the estimated delivery date showing to a buyer to be one day after sellers last date to ship? I have enclosed a screen shot of what is happening. This is really false information being given to a buyer and could hurt a seller.
What? Is it not showing a date range for the ETA, instead a single date?
@mam98031 wrote:
tyler@ebay wrote:
@mam98031 wrote:
Any updates on the various problems plaguing the Community for most of 2020?
I notice the log in issue disappeared but came back. Not as bad as it was, but back nonetheless.
Hi @mam98031 - the login issue fix has been rolled out to all community instances, and should no longer be a problem.
If you are seeing this again will you please tag us to some examples because the root cause was corrected?
When it comes to the other issues that have been persistent throughout this year, I don't have any updates. We are working on getting a list of issues and their current status (currently being worked on by sheila@ebay ). Keep an eye out for that on the Community Platform Feedback board. Thanks!
Is that really recent? As I had to log in this morning. Just once or twice but it still happened this morning for me.
I am fully confident that someone is working on it and I know I ask for updates all the time. But when it has been close to 7 months with some of these issues, it leaves a non technical person such as myself going WHY? That is a huge amount of time to track down and fix something. Are there enough actual programmers working on this? Or is it a skeleton crew?
And what about the titles on each posting. Rebecca had them removed, then shortly thereafter said she reversed that decision as it wasn't well received by the community. That too was months ago yet the titles aren't back.
It is just hard for those of us that are active on the communities as so much time is wasted with these errors constantly plaguing us. Not to mention those that are seeking advice and then the bell doesn't update with a new posting on some threads. We just have to stumble across them.
I never depended on the Bell before the issue happened that the emails would no longer send. From the 1st day I started using it several months ago it has never or very rarely been completely accurate.
Hi @mam98031 - it's definitely frustrating for all of us, and one of Sheila's priorities is holding Khoros to task and getting progress made on improvements and technical bugs. They have teams working on issues, but some are larger than just our Community instance alone (other Khoros customers are impacted) and the root cause requires a larger redesign of Khoros components. Which leaves us waiting while their engineering teams develop said components and roll it out to all customers.
I know that the email issue is being addressed as a priority, but I don't have a further update on that specific issue at this point in time.
Thanks!
I find it quite ridiculous that eBay feels it is ok to hit me with some shipping fees from months back with no accountability and no way for me to confirm what happened. Like usual eBay's CS is too worthless to even give me an answer. You pretend to care about your users, but it is f all when it comes to problems eBay creates. I shouldn't get notified about something like this months after it happens. The email came in November 13.
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Edit: A reply to your post can be found here
tyler@ebay wrote:
@mam98031 wrote:
tyler@ebay wrote:
@mam98031 wrote:
Any updates on the various problems plaguing the Community for most of 2020?
I notice the log in issue disappeared but came back. Not as bad as it was, but back nonetheless.
Hi @mam98031 - the login issue fix has been rolled out to all community instances, and should no longer be a problem.
If you are seeing this again will you please tag us to some examples because the root cause was corrected?
When it comes to the other issues that have been persistent throughout this year, I don't have any updates. We are working on getting a list of issues and their current status (currently being worked on by sheila@ebay ). Keep an eye out for that on the Community Platform Feedback board. Thanks!
Is that really recent? As I had to log in this morning. Just once or twice but it still happened this morning for me.
I am fully confident that someone is working on it and I know I ask for updates all the time. But when it has been close to 7 months with some of these issues, it leaves a non technical person such as myself going WHY? That is a huge amount of time to track down and fix something. Are there enough actual programmers working on this? Or is it a skeleton crew?
And what about the titles on each posting. Rebecca had them removed, then shortly thereafter said she reversed that decision as it wasn't well received by the community. That too was months ago yet the titles aren't back.
It is just hard for those of us that are active on the communities as so much time is wasted with these errors constantly plaguing us. Not to mention those that are seeking advice and then the bell doesn't update with a new posting on some threads. We just have to stumble across them.
I never depended on the Bell before the issue happened that the emails would no longer send. From the 1st day I started using it several months ago it has never or very rarely been completely accurate.
Hi @mam98031 - it's definitely frustrating for all of us, and one of Sheila's priorities is holding Khoros to task and getting progress made on improvements and technical bugs. They have teams working on issues, but some are larger than just our Community instance alone (other Khoros customers are impacted) and the root cause requires a larger redesign of Khoros components. Which leaves us waiting while their engineering teams develop said components and roll it out to all customers.
I know that the email issue is being addressed as a priority, but I don't have a further update on that specific issue at this point in time.
Thanks!
So how long is Ebay willing to wait for them to get stuff fixed? I know you likely don't have an answer to that. But it is a valid question and shouldn't be a surprising one after all this time.
It is my hope that 2021 is a far better year than it has been for 2020. It seems it is just one thing after another this year on all kinds of elements of our lives!!!
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Edit: A reply to your question can be found here
@buyselljack2016 wrote:There is a thread that has an eBay seller stating that they have linked their MP to a "savings account".
Is this now allowed?
If so, we should be made aware, as the current response to questions about the type of account required are being answered as "checking only".
The correct answer needs to be given to those asking.
Would you give us a link to that thread please?
@my-cottage-books-and-antiques wrote:
Credit where credit is do: I'd like to thank the ebay Partner Network team for the new short form link, and the QR Code link. Now....when can we expect to see QR codes available for our packing slips?
Thank you @my-cottage-books-and-antiques for the shout out. I'm super excited about this too! One of the first things I thought of with the QR code is other shipping solutions it could help with, like return labels and packing slips. I know that both of these are on that team's radar for the future, but we don't have any specifics at this time.
@buyselljack2016 wrote:
There is a thread that has an eBay seller stating that they have linked their MP to a "savings account".
Is this now allowed?
If so, we should be made aware, as the current response to questions about the type of account required are being answered as "checking only".
The correct answer needs to be given to those asking.
Hi @buyselljack2016 - I'm required to provide disclaimers first:
As someone who is not an expert on managed payments I may not be able to address your question in its entirety. If you have been notified to register for managed payments you are able to request a call back from a payments-trained teammate by accessing any of the Help Pages related to payments and using the 'Have us call you' feature at the bottom of the page.
The information provided is accurate as of today's date (11-18-2020) but may become outdated in the future. If you are reading this at a later date please consider checking the Help Pages or request a call back from a managed payments teammate who can provide the most up to date information.
With that out of the way, there has not been a change to the type of account allowed on managed payments.
We require sellers to link a checking account to managed payments instead of a savings account to facilitate a positive managed payments experience.
To get paid, sellers must add a checking account. Currently, sellers can add a checking account after registering by navigating to the Payments tab in Seller Hub. Sellers are required to add checking account information during registration.
Thanks!
