mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Best regards,
Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
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@my-cottage-books-and-antiques wrote:
I'm very pleased with the new Packing Slip. Just one question: Any plans to make this uniform throughout the site? At present, if I want to use the new packing slip, I must access it by going to Seller Hub > Orders and use the drop down for "Print Packing Slips and More".. There are other ways to access Packing Slips, but none of them use the new Packing Slip.
@my-cottage-books-and-antiques - I'm so glad to hear that! To make sure I understand what pathways you're referring to, may I please get the URLs and screenshots of the other places you're accessing the packing slip?
@gwzcomps wrote:
I still don't get the mentality with eBay counting all returns against sellers. I had a buyer open a SNAD against me today on an item that I shipped out the night before. Then a minute later closed it. That now is one more strike against my account that shouldn't be there. This doesn't just hurt the relationship between the seller and eBay. It also makes it so I am less inclined to give the buyer good treatment.
If eBay is that hard up on money just fabricate some phony uninvoiced charges to bill me for. Oh wait you already do that... Silly me.
Hi @gwzcomps - if you're referring to Service Metrics, we do count most opened requests regardless of outcome (with a few exceptions detailed below*). We've found that in general, buyers that need to open requests end up shopping less on the site regardless of outcome. Service Metrics are a way for you to be aware of your rate of return or not received requests as compared to your peers. Thanks!
*Your item won't be counted in your service metrics as a case filed or a transaction if:
- It was sold in a category which isn't covered by the eBay money back guarantee
- You cancelled the transaction
*We automatically adjust your Item not received and Item not as described request rate, when:
- The shipment receives a carrier scan within your handling time—even if it arrives late—due to carrier disruption, eBay site bugs, natural disaster, or severe weather.
- Events that are covered by this protection will be posted in seller announcements.
- To report events that may merit adjustments, please contact us.
brittanie@ebay That's funny since the email shows it was sent with no issues. I provided the ID, a link to the listings, item numbers and explanations. I can post the whole thing here, but I am guessing that would be a policy violation. (The user ID was under the link, but I figured I should censor that out.) I will just forward it to you in a minute.
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Edit: A reply to your post can be found here
Please get rid of the new All Selling page, we just went through this several weeks ago and yes, I used the Comments link NUMEROUS times to not only voice my displeasure but to also point everything it DOESN'T HAVE. Wasn't anybody listening? Did they even understand what is important to a Sellers? They are obviously clueless when it comes to page design simplicity which we had on the Classic My eBay Selling pages. Yep, I am pretty irritated and disgusted at this point ... here is what they were told before, here is what I posted here before and here is what never happened.
The Classic pages gave the most important information in about a 2" x 3" square in the left gutter of the page. here it is, shows number of Auctions and the number of bids and the total dollar amount for those and then it shows the total sales on the MONTH (NOT THE 31 DAY CYCLE!!!) The info in the following pic HAS to be on the first page ... I don't car if you leave all the other useless information there but put this info on the page.
Next, there are three tiles on the new page, none of it I use or need to see every time I just want to check eBay ... I KNOW where to find the dashboard and I KNOW where to find my monthly limits and I KNOW if I need to do anything. And PLEASE stop this fixation on a 31 day cycle! Seriously, Not a single vendor that we have or service company or bank account or credit card or any other business we know uses a 31 day ... so WHAT is the point? Half the months in the year don't even have 31 days.
So basically, this is the entire screen I see when I go to check my eBay and is is completely worthless.
Next, I sell a lot Auction style and this page has NO indication that any Auctions have bids ... then when you go to sort the Active list with Auctions first it doesn't even put the ones with bids at the top LIKE THE CLASSIC PAGES DID! An oh, I pointed out you are not being kind to red-green color blind individuals ... starting prices are red and bid prices are green AND THEY AREN'T EVEN IN BOLD TEXT! So I currently have 4 items with bids so this page layout means I have to scroll and scroll and scroll to even find which ones they are.
Then in the lower right hand corner I might want to see MORE than 25 per page BUT the programmers fouled up the pull down menu, YOU CAN'T READ THE NUMBERS. And the last time around it would NOT stay on the quantity I selected so each time I went to the page I had
There is also NO link to The Community ... this has got to be some of the poorest page designing I've ever seen and I am becoming convinced that eBay is intentionally hiding information from Sellers and making information hard to find ...sorry, but I just can't think of any GOOD reasons why something like this could be done.
Truly unhappy,
Mr. L
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Edit: A reply to your post can be found here
@dentalsales4u wrote:Hi Brian,
I sell products that are subject to FDA regulations and I do have this disclaimer in all my listings.
I sold an x-ray last night, but I can't ship it until the doctor furnishes his radiation registration number for us to complete the FDA 2579 form and the EPE paperwork (equipment performance evaluation).
I contacted the doctor via email this morning, but didn't receive a response.
I then called the office and they told me they would call me back in an hour with the information, but never did. I called again and left a message, but still no response.
I am suppose to ship today since they made the purchase last night, but I can't due to the buyer not responding.
Do I just cancel the sale due to bad address since I can't ship to his address without this information.
I am now out of time to get everything done and still ship today.
We don't do anything until we have this information. We've wasted time in the past doing it before hand and the customer didn't have the proper paperwork and was not authorized to purchase.
Just a curiosity question for me. Why wouldn't you have all this info in order before listing the item? And how would you lack of having the proper paperwork result in cancelling due to a buyer issue? I'm not trying to be snotty with you or be disrespectful, simply curious.
@greg213213 wrote:
What happened within the last 2 weeks with no sales? Did eBay make another crazy change that has everything goofed up AGAIN?
My sales dropped down to $6.68 in the last 7 days. I am not the only one as others have been on the boards with the same results. NO SALES.
If sales don't pick up within the next 7 days, I will start closing out my listings as they expire.
There has been no announcement made by eBay about technical issues or anything. If you want to get rid of sellers, just say so, so we can all move to another platform to sell.
I am very disgusted with how sales just keep going down and down.
Hi @greg213213 - sorry to hear that your sales haven't been where you'd like them lately! There isn't any announced issue that would impact your sales administratively, though it never hurts to contact CS and have them review your account for any opportunities you may have to help increase your visibility!
@my-cottage-books-and-antiques wrote:
Any update on when we can hope to see the new store design options?
@my-cottage-books-and-antiques I'm not familiar with any recent announcements about new store design options (and thus not aware of any updates). Do you have a link to an announcement or page that gives more context on this so I can take a closer look? Thanks!
@gwzcomps wrote:
brittanie@ebay That's funny since the email shows it was sent with no issues. I provided the ID, a link to the listings, item numbers and explanations. I can post the whole thing here, but I am guessing that would be a policy violation. (The user ID was under the link, but I figured I should censor that out.) I will just forward it to you in a minute.
@gwzcomps - Thank you for checking on that. I confirmed we got the forwarded message and I'll get your report reviewed.
