mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Join the Community team here at 1 PM PT on April 1st for our Weekly Chat with eBay Staff. We don't have a specific topic this week, so please bring any general questions you may have about buying or selling.
The chat will be open for questions from 1-2 pm PT, at which point we'll close thread from additional responses. After this time, we'll continue to work on responding to any queries that might still be unanswered.
If you're new to the chat, welcome! Simply Reply to this post with your question from 1-2 PM Pacific Time and we'll be happy to look into it for you.
@coinslabz26 wrote:
Regarding SNAD returns. In the last seller update TRS sellers were supposed to have been given the opportunity to report false SNAD returns and request a shipping credit and removal of the feedback and other impacts of the return.
We have had two false SNAD claims that easily quality for benefits. One buyer claimed the item was not authentic but clearly disagreed with the grade of the grade and attribution from the ebay approved grader PCGS. They cited nothing in the return that even expressed an opinion about authenticity. Another buyer lied and said we sent them the wrong item in the return notes. They then clarified by email they received the correct item even citing the serial number from the pictured coin when we asked them which wrong coin we sent.
Both returns were reported though the new reporting hub both requests show received and neither has even been read or acted upon. Given that ebay is no longer offering phone support, what can I do? I am running out of time.
Hi @coinslabz26, I'm happy to clarify! The protections (shipping credit, feedback, and defect removal) will take effect on your next billing invoice date. To qualify for those protections you need to report the buyer, which it sounds like you've already done, and voluntarily refund the buyers. If these two steps are done then the protections will automatically take effect on your account in the timeframe I mentioned.
@vintagemodernglam wrote:I do not believe by removing these items, is the proper action.
By removing these listings, these items now just sit on a shelf, rather than being used.
I for one could use a N95 or 99, to continue to do my part time job, however since it is a small company they can not find them. It is an oxygen testing company.
Price gouging is an illegal activity. While I respect the position you are in, these sellers do have the option to get approved by Ebay to sell this stuff as long as they do not participate in illegal activity, specifically price gouging.
Price gouging simply should not be tolerated by anyone when when we are in a crisis like this. If I had some of these needed items, I would be donating them to my local health clinic as they are so low on supplies, especially cleaning supplies. They are having significant problems being able to get the supplies needed just to keep the offices clean. That is beyond ridiculous and completely unacceptable.
And it is directly related to people like some of these sellers that could care less about anything or anyone except their pocket books. It is my opinion, that when they least expect it, Karma will get them for this type of behavior.
@mam98031 wrote:
As you guys are aware, the threads are alive with concerns over the price gouging going on, as they should be. And I confident Ebay takes it seriously as they are actively removing 10’s of 1,000’s of listings. I know we discussed this some last week and I found it informative. I do still have one question.
The announcement Ebay made said certain items were BANNED from the site, yet new listings by sellers that are clearly not on their preapproved list for the items keep happening over and over again. Increasing Ebay’s workload to manage the site and increases the stress of those members that see these listings continuing to get posted.
The announcement said in part:
Effective immediately, eBay will block new listings and start to remove listings that sell:
- Health care masks including N95/N100 and surgical masks
- Hand Sanitizer/Gel
- Disinfecting Wipes
But that isn’t what is happening because we have lots and lots of new listings.
Hi @mam98031, we are doing our best to address this, but as you know there are those who seek ways to circumvent our blocks to list items. We are proactively working to remove violating listings on the site. If you see listings that shouldn't be on the site then please report them.
tyler@ebay wrote:
@mr_lincoln wrote:Good afternoon eBay support team! I hope this finds you well!
Subject: eBay needs to delay July Managed Payments indoctrination
If I had a direct feed to eBay’s upper management this message would be directed to them. But since I don’t you are the next best thing (please don’t feel slighted by that, it’s not intended to be one) and my hope is this is passed on to them.
It makes sense for eBay to postpone the July indoctrination of more accounts getting placed in Managed Payments. Currently eBay has no phone support to my knowledge as reported on numerous threads here on The Community and there is no guarantee with the Covid-19 pandemic that it will be restored by July or if some is restores it may not be adequate enough to support the needs of regular calls as well as those new to MP.
With California’s Covid-19 quarantine rules I suspect that eBay’s main offices is pretty much a ghost town and I doubt there is anybody or very few people working on the program. Managed Payments is not a completely debugged system as reported on numerous threads here on The Community so it makes sense to postpone the next buildup of accounts until such time that all departments are back in 100% capacity and on location at their normal business offices.
Additionally, is there one place to go and see the status of ALL issues with the program and what it’s progress and the features and benefits currently implemented and the wish list for the future?
Mr. L
Hi @mr_lincoln - thanks for sharing your opinions! A few comments:
Managed Payments is a program that continues to be worked on - and our goal is to make sure that the transition is seamless for those accounts invited to pre-register. There has not been any plan that I'm aware of to alter or delay the roll out of invitations.
There isn't a place to view the ongoing projects and improvements for Payments, but a large portion of the Spring Seller Update was about their plans. You can review those here. Thanks!
I do understand these concerns by sellers. I got the email too. We can't yet get into the threads devoted to MP that I'm aware of. And we don't have anything beyond the generic stuff about MP on the help pages or seller updates. There is more detailed and specific info out there.
Why doesn't Ebay send the sellers that got these emails the handbook for MP. One does exist as I saw it a few months back. It was called Managed Payments Getting Started Guide. A current version of that would be enormously helpful so that we can plan and have a much easier transition. We are far better off WITH accurate information than restricted information until we enter.
@coinslabz26 wrote:
Ebay was somewhat cryptic on the fact that they were giving protections during the current pandemic spreading like wildfire around the nation.
Ebay has stated they will not down grade sellers status during this time, but are they counting late shipments against us? The only way I can have packages scanned is at the counter and it feels unsafe to wait on line.
My regular mail carrier has not been working and the floaters do not always scan packages when pickup is requested. Similarly when packages are dropped in the collection bin they don't always get scanned on time, even though transit times aren't typically effected in either case.
Is the only way to ensure on time delivery to take my chances and wait on line as usual or are we going to be protected from late shipments during this time where I can drop packages after hours in the collection bin?
Hi @coinslabz26 - happy to clarify! On-time Shipping as a metric has not been suspended. This means you can still get credit by either getting an acceptance scan within your handling time, having the item scan as delivered within the estimated delivery date given to your buyer or having the buyer state they received the item on time when leaving feedback.
With that being said - if your Late Shipment Rate does increase, it will not impact your seller level, per our announcement from a few weeks ago (link here).
