mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Inceptions
That is correct. You would lose seller protection in Ebay and in PP. So if you decide you want to do it, it is at your own risk.
With that said, I too would appreciate a better way to handle these requests. As we all know it costs us real money to cancel a transaction [PP fees] and require the buyer to repurchase the item making sure they enter the proper ship to address on the new purchase.
There has to be a better way. This isn't an unusual occurrence here on Ebay.
There IS a better way, which I have suggested multiple times to eBay over many years time.
The problem is that the buyer doesn't pay attention to the address put right in front of him at checkouyt. He only notices after he's finished checking out that he's shipping to the wrong address. Almost 100% of the requests for an address change occur within minutes of the payment transaction.
All eBay has to do, is require the buyer to select a ship-to address. Simple. Fine...show the default, but until he clicks the address he wants to use, he can't proceed with checkout. It's perfectly simple and would eliminate this problem sellers have been dealing with (and are now paying for with unrefunded fees) for YEARS.
The last time I recommended this to eBay, the argument that came back was that eBay wants to make checkout easy and fast.
How easy and fast is it for the buyer to have to contact the seller and for the seller to have to reply with an outline of the process and instructions on how to change the address at checkout, then cancel the sale, relist the item, send the new listing # to the buyer (in some cases with an additional listing fee), and wait for the buyer to repurchase, hoping no one else comes along and snags the item. Of course this is assuming the item hasn't been shipped yet (to the wrong address.)
It could all be fixed by requiring one simply little click...
@inceptions wrote:There IS a better way, which I have suggested multiple times to eBay over many years time.
The problem is that the buyer doesn't pay attention to the address put right in front of him at checkouyt. He only notices after he's finished checking out that he's shipping to the wrong address. Almost 100% of the requests for an address change occur within minutes of the payment transaction.
All eBay has to do, is require the buyer to select a ship-to address. Simple. Fine...show the default, but until he clicks the address he wants to use, he can't proceed with checkout. It's perfectly simple and would eliminate this problem sellers have been dealing with (and are now paying for with unrefunded fees) for YEARS.
The last time I recommended this to eBay, the argument that came back was that eBay wants to make checkout easy and fast.
How easy and fast is it for the buyer to have to contact the seller and for the seller to have to reply with an outline of the process and instructions on how to change the address at checkout, then cancel the sale, relist the item, send the new listing # to the buyer (in some cases with an additional listing fee), and wait for the buyer to repurchase, hoping no one else comes along and snags the item. Of course this is assuming the item hasn't been shipped yet (to the wrong address.)
It could all be fixed by requiring one simply little click...
They already have something very similar in the Shopping Cart. If you click on Checkout. The next screen shows the item or items you are going to purchase and it shows you YOUR ship to address with a button below it to change the address if you need to. You can do this BEFORE completing the checkout process.
My guess is that many buyers aren't paying attention to the screen in front of them.
@mam98031 wrote:
@inceptions wrote:There IS a better way, which I have suggested multiple times to eBay over many years time.
The problem is that the buyer doesn't pay attention to the address put right in front of him at checkouyt. He only notices after he's finished checking out that he's shipping to the wrong address. Almost 100% of the requests for an address change occur within minutes of the payment transaction.
All eBay has to do, is require the buyer to select a ship-to address. Simple. Fine...show the default, but until he clicks the address he wants to use, he can't proceed with checkout. It's perfectly simple and would eliminate this problem sellers have been dealing with (and are now paying for with unrefunded fees) for YEARS.
The last time I recommended this to eBay, the argument that came back was that eBay wants to make checkout easy and fast.
How easy and fast is it for the buyer to have to contact the seller and for the seller to have to reply with an outline of the process and instructions on how to change the address at checkout, then cancel the sale, relist the item, send the new listing # to the buyer (in some cases with an additional listing fee), and wait for the buyer to repurchase, hoping no one else comes along and snags the item. Of course this is assuming the item hasn't been shipped yet (to the wrong address.)
It could all be fixed by requiring one simply little click...
They already have something very similar in the Shopping Cart. If you click on Checkout. The next screen shows the item or items you are going to purchase and it shows you YOUR ship to address with a button below it to change the address if you need to. You can do this BEFORE completing the checkout process.
My guess is that many buyers aren't paying attention to the screen in front of them.
Yes, that's what I said the problem was. Buyers don't pay attention to it. That's why eBay needs to GET their attention and select an address.
So it isn't that Ebay doesn't enable a buyer to tell what address they are asking us to ship to prior to payment, it is that the buyer isn't paying attention to what is on their screen.
So your suggestion to MAKE them / require them to check a box verifying the ship to address is a EXCELLENT one IMHO.
pjcdn2005
Yes...many if not most of the sites I purchase from that store my addresses require me to select/confirm the one I want to use for each shipment.
Yes...many if not most of the sites I purchase from that store my addresses require me to select/confirm the one I want to use for each shipment.
