02-07-2018 01:31 PM
I've noticed the last few days that my promotions are no longer showing in search results. Is this a glitch or an intentional change? I am not sure what the proper name for the small banner is when it shows in the search listings, but the area highlighted in red is what I am referring to (the one that reads "Buy one and get one at x% off" and other promotion types) :
With the promotions banner now displaying at the bottom of listings, if promotions are no longer displayed in search results, to my knowledge the only place a buyer will see them (if they don't happen to scroll to the bottom of the listing) is in the cart during checkout (which is far too late after the fact).
By checkout time, the buyer has already made a purchase decision. Any seller promotion did not contribute to the buying decision and serves little value at that point.
Thanks for any guidance,
02-07-2018 04:22 PM - edited 02-07-2018 04:25 PM
Thanks to a helpful fellow eBayer who confirmed their promos are in fact displaying in search results (which I confirmed).
I am unsure why my promotions are no longer displaying in buyer search results (confirmed as of this writing by multiple users/browsers).
Here is one of my sample search results (and current screenshot): https://www.ebay.com/sch/i.html?_osacat=0&_odkw=tabasco+scorpion&_from=R40&_from=R40&_trksid=p233452...
Item view (I have also intermittently observed a 'People who viewed this item also viewed" banner where the promo banner used to be placed) : https://www.ebay.com/itm/CC-Beanie-Classic-Solid-or-Confetti-Beanie-Hat-Cap/263430180297
Cart/Checkout:
In summary, as of this writing promotions for several of my listings do not display in search results (I haven't yet checked them all, but none that I have checked display in search). Another eBay seller confirmed that their listings DO show the promo in search results as I have also confirmed.
Hopefully this is a temporary glitch for me, but if my account is part of some sort of test I would like to opt out of it and have my promotions again display in search.
Thanks for any guidance and or help!
02-08-2018 06:48 AM
I am having the same issue, and have been dealing with the issue for a while. I have addressed it in multiple threads, without any definitive answer on why some promotions show and others don't.
Maybe we could get an official answer from @Anonymous ?
My current promotion I'm running is "Free shipping when you buy 5+" and it does not show.
My previous promotion was "Free shipping when you buy $30+" and it did show.
My current promotion is actually a better one, but for whatever reason it is not displayed. It's killing me. Along with moving the promotion banner on the listing page to the bottom, my promotion gets almost zero visibility. I don't get it.
02-08-2018 08:45 AM
@markdown-media Thanks for confirming someone else is experincing this issue.
I just checked each of my 3 different promotions, none of them currently display the graphic and mini-banner in search results for which the item shows-up in. I also checked a few of your listings and didn't see your shipping promo in search results for which your items show up either.
02-08-2018 05:28 PM
Same problem here! It appears that ebay is doing this intentionally. Tons of sales lost for me as well. Ebay, why are you HIDING our promotions?????
02-08-2018 05:34 PM
wrote:
I've noticed the last few days that my promotions are no longer showing in search results. Is this a glitch or an intentional change? I am not sure what the proper name for the small banner is when it shows in the search listings, but the area highlighted in red is what I am referring to (the one that reads "Buy one and get one at x% off" and other promotion types) :
With the promotions banner now displaying at the bottom of listings, if promotions are no longer displayed in search results, to my knowledge the only place a buyer will see them (if they don't happen to scroll to the bottom of the listing) is in the cart during checkout (which is far too late after the fact).
By checkout time, the buyer has already made a purchase decision. Any seller promotion did not contribute to the buying decision and serves little value at that point.
Thanks for any guidance,
Hi @ritasloft, it looks like our Social Media team responded to your concerns on our eBay For Business page. For the benefit of other readers, I can clarify that not all selling accounts and promotions display the Page Teaser in search results. We're testing are currently testing some changes to visibility of certain promotions based on many factors,including; promotion quality, item value/price, and item relevance. Be sure to create compelling promotional offers for your buyers by planning head and tying in your discounts with high traffic events for retail. Visit: ebay.com/managepromos and review the calendar towards the bottom to maximize your success!
02-08-2018 06:23 PM
@Anonymous
Visit: ebay.com/managepromos and review the calendar towards the bottom to maximize your success!
So I put ebay.com/managepromos in the search engine...........
get to this page:
http://pages.ebay.com/seller-center/listing-and-marketing/promotions-manager.html
Click on Calendar at bottom of the page and get this:
Do we have one for 2018????
02-09-2018 10:29 AM
wrote:
@Anonymous
Visit: ebay.com/managepromos and review the calendar towards the bottom to maximize your success!
So I put ebay.com/managepromos in the search engine...........
get to this page:
http://pages.ebay.com/seller-center/listing-and-marketing/promotions-manager.html
Click on Calendar at bottom of the page and get this:
Plan Ahead with Our 2017 Retail Holiday CalendarStart your promotions a month before any holiday or event
Do we have one for 2018????
Hi @dhbookds, I can get this over to the content team for an update. The majority of the dates are the same, so feel free to use this as a resource until we get an updated calendar published
02-09-2018 10:50 AM
@Anonymous
I presume you realize that stuff like this just fosters the thought that ebay is incompetent? I really hope somewhere, someone is taking note of all the stuff that hasn't been correct in the last yr..... something really needs to be done..........