mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@happymover2323 wrote:Explaining this to ebay CS, fell on deaf ears. I was also told that all service metric strikes will not be removed. If this is the case that would leave any SNAD return likely to raise the level for possible increse of FVF's as ebay auto accept returns based on seller behalf.
Yes, it is eBay's current policy to not change a SNAD reason when it is false, and it will count on your service metrics.
However, it takes 10 of these SNADs in an area of business before you are subject to the increase in FVFs ... when you get a SNAD, your service metrics will say "Adjusted: low" because you have less than 10 SNADS. Here is a screenshot with the adjustment highlighted:
@happymover2323 wrote:I had a SNAD return opened and automactically approved by ebay due to the buyer not liking the color of item in person compared to my 12 pictures of the item. A weak reason considering i use a middle-end SLI camera and professional lighting in each of my pictures.
Explaining this to ebay CS, fell on deaf ears. I was also told that all service metric strikes will not be removed. If this is the case that would leave any SNAD return likely to raise the level for possible increse of FVF's as ebay auto accept returns based on seller behalf.
Are you sure it was a SNAD? What reason did they choose? I ask because if they filed it as a Buyer's Remorse request, it won't count against you in the Service Metrics.
If it was filed for a SNAD reason, not matter if it is incorrect, false, a plain lie or otherwise incorrect. Ebay will do NOTHING to remove it.
A friend of mine recently had a buyer file a SNAD within a couple hours of the purchase. She notified Ebay that it should be a cancellation not a SNAD as the item has not even shipped out yet, but the buyer is saying it is not as described. Ebay was zero help in fact they told her to issue a return label to the buyer. WHAT? FOR WHAT? They don't have the item. The only thing she could do was opt to refund the SNAD and not require a return of an item the buyer didn't have in the first place to return. And YES, Ebay would not remove this SNAD off her Service Metrics either.
@atikovi wrote:
@missjen831 wrote:
@atikovi wrote:
@happymover2323 wrote:I had a SNAD return opened and automactically approved by ebay due to the buyer not liking the color of item in person compared to my 12 pictures of the item.
What do you mean, automatically approved? Weren't you first notified the seller wants to return it?
So the OP probably accepts returns and it was auto approved
So basically the OP brought this on themselves.
I don't think that was the intent of the post. Late last year Ebay announced the Auto acceptance of Requests for returns by Ebay.
Automatic acceptance of returns
Beginning in October 2017, returns requests may automatically be accepted to make the returns process easier for you and your buyers. eBay will automatically accept a return request and provide a return shipping label to the buyer when the buyer pays for return shipping. If you offer free returns or if you’re required to pay for the return shipping label, automatic acceptance will only occur if you have not replied to the buyer return request within three business days.
Automatic acceptance allows buyers to ship items back to you quickly and efficiently, and get their refunds sooner. You will also save time and receive reimbursement for final value fees.
You can continue to control the efficiency of your returns process by creating rules in your return preferences to automatically approve returns or send immediate refunds without requiring the buyer to send the item back.
https://pages.ebay.com/seller-center/seller-updates/2017-fall/returns.html
@missjen831 wrote:
@atikovi wrote:
@happymover2323 wrote:I had a SNAD return opened and automactically approved by ebay due to the buyer not liking the color of item in person compared to my 12 pictures of the item.
What do you mean, automatically approved? Weren't you first notified the seller wants to return it?
eBay doesn’t notify the seller anymore if they have a return policy. So the OP probably accepts returns and it was auto approved
Yes they do. Ebay doesn't auto accept every return request. But even when they do auto accept them, the seller gets an email from Ebay notifying them of the return request and that it has been auto accepted.
If the seller checks the box requiring an RMA number in their Return Site Preferences, the email from Ebay will tell the seller to assign one and then Ebay will release the return label to the buyer. Or if the seller has a couple of return addresses set up, in the email Ebay asks the seller to select the proper return address so the return label can be released.
You aren't charged for the return shipping (even if the return was automatically approved) until the buyer prints out the shipping label.
Actually it should be your account isn't charged until the buyer USES the label. But maybe they charge you right away and if the label doesn't get used in a couple weeks you are credited for the fee. I'm honestly not sure as I've never had one where the label was issued, but never used.
