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refunds

I ordered an item back in April and waited until the delivery was past due before contacting the seller.  He said he had a new employee who sent the item to the wrong address.  This generated a postal tracking report showing a successful delivery (but, to someone else).  He promised a new shipment and a $$discount for my trouble.  I waited weeks and still no shipment.  Because of the difficulty, I changed my request to the seller that I wanted a refund and wrote this to him many  times without a reply.  Now, EBAY says the refund case request is closed,  due to inactivity.  I spent a long time trying to find a way to speak to someone at EBAY because none of the on-line resolution choices lend themselves to explaining/correcting my situation.  I am not happy.  the seller is just ignoring the whole problem caused by him and his staff and he still has my $$.

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Re: refunds

You can contact eBay via social media with a private message:

 

https://Facebook.com/ebay

 

AND-OR

 

https://Twitter.com/askebay

 

Ebay customer service is superior on those sites. I use Twitter with great success.

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Re: refunds

The seller most likely lied to you, and you have probably waited too long to deal with this through eBay.

If you paid via PayPal you can open a case there, however it's possible he will have a fake tracking number showing delivery in your zip code.  

If you paid via a credit card, you can file a chargeback with them and you should be successful there.  eBay sellers have little to no defense against them even when a buyer did get the item.  

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