10-28-2023 11:24 AM
hoping there is an explanation for difficulty creating shipping label for usps thru ebay.
Does anyone know whats happening
10-28-2023 11:26 AM
I just got the same notice, but my label seemed to print just fine.
10-28-2023 11:26 AM
There are many reasons this can happen. When you get a really generic error message like that it's impossible to say what the problem is without more info, but things to check as a first step:
- Check if there's an issue with the buyer's address.
- Check package weight and dimensions are compatible with the service selected.
10-28-2023 11:27 AM
Me too.
Cannot say that about posting here
10-28-2023 11:28 AM
@fern*wood wrote:I just got the same notice, but my label seemed to print just fine.
Ah, that's another possibility. Label generates but seller doesn't know because system spits out an error message.
In that case @dhew3913 , check this page to see if it shows the label was successfully generated. If it did then you can use the "reprint" option.
10-28-2023 11:36 AM
I can confirm that I just saw the same notice a little while ago. The labels printed just fine and were scanned in at the PO without issue.
10-28-2023 12:02 PM
I'm seeing it also on the shipping page:
Will not be printing a label til Mon.......... but
might want to check and see if it's a glitch............
10-28-2023 08:29 PM
I saw that error message this morning on the bulk shipping page and I just checked and it's still there. I was still able to print a label I needed this morning.
10-30-2023 07:24 AM
@dhbookds wrote:
I'm seeing it also on the shipping page:
Will not be printing a label til Mon.......... but
might want to check and see if it's a glitch............
Hey @dhbookds! I just checked to see if there is a ticket open for this and there is one open. If any seller is running into this they can reach out to customer support and let them know that they are experiencing ALERT15047
10-30-2023 07:35 AM
Thanks, Devon
I'm sure they are getting plenty of calls from sellers who think they can't print labels. It is Mon.......too bad the message couldn't have been killed earlier, but guess Ebay just couldn't react fast enough.......
10-30-2023 08:40 AM
It's Monday 10/30 and I'm having the same problem. I did attempt to print a label and it said it was unable to generate one. I know several people were saying they still printed for them. Hoping this is resolved soon so I don't have to give them a call - don't want to lose the ebay shipping discount and don't want to miss the shipping deadline either!