illegal charge from pitneybowes

[van_damage]

Hello, Today I've payed for two items I've won in auction.

Items are based in UK and I'm located in Slovakia.

I was charged:|

per ebay Invoice:

Price: 950 GBP

Postage : 40 GBP

Total charged to visa: 990.46 GBP

However, I was charged again by PAYPAL *PITNEYBOWES.

From my card I was charged again, amount of 39.06 EUR.

I Want those money back .

I have not agreed anywhere to these fees and I'm from EU, buying item from UK, there is no USA in this transaction.

Therefore any charging from pitneybowes company is unlawful charge.

I REQUEST immediate refund

What kind of scam you are running in here Ebay?

[myangelandmyprincess]

Thanks trinton.  This will definitely help me answer when buyers come up with this issue again. It appears the confusion is because of the conversion between currencies and the fees that go with it.  I just keep seeing buyers complaining about being charged more and I couldn’t see enough to determine if it was just confusion in what they were seeing (which is what it appears to be) or a glitch in what costs were shown 

[van_damage]

I know what exchange rate was and what amount in euro it was., see previous pictures from mobile app where euro is shown.

i have not used paypal to pay, ive used my credit card via ebay.

[myangelandmyprincess]

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@van_damage wrote:

I was not logged via paypal.

ive used ebay where i have my credit card info stored.

and there is no way that whatever fee o anything else would translate to 35 pounds on top of the 40 pounds shipping ive alreadt paid.

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The cc is still processed by PayPal and is subject to PayPal rules on conversion fees   

That posters calculations seem spot on with the possibility.  

[van_damage]

You are kidding me right?

issue is not in conversion rate!!!! 

Issue is in being charged twice !!!

[pjcdn2005]

That 35 pounds IS part of the shipping that you already paid. Its not 'on top' of the shipping you paid  As we have been explaining to you, PB receives part of the shipping amount and the seller received a portion of it as well.  I've given you all of the figures that I can in my previous post.

The extra amount is a currency exchange fee. PP processes all credit card transactions but if the actual exchange rate does not show in your PP account then you will have to phone them to find out the rate. 

[pjcdn2005]

That is an estimated amount in Euros. It is not the final amount. That info is from ebay and they use the current exchange rate which does not include any conversion fees.

As far as I know PP is usually the one charging the conversion fee but in some cases it is the cc company that does it so you may be able to see the rate on your cc statement

[pjcdn2005]

Obviously you are not reading my posts or are ignoring the info in them. I'm sorry that you feel you were charged twice but you weren't and I've explained it as best I could.  Now, I have to do my own work.  I hope you enjoy your new items.

[van_damage]

Part of the shipping on top?

so shipping is the. 75 pounds instead of  claimed 40 pounds during auction.

are you kidding me?

75 pounds for shipping from uk to slovakia which would take 2-3 weeks???

ive had items delivered from usa for less and within a week!!!

joke

[kensgiftshop]

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@van_damage wrote:

Triton, this is getting really tiring for me.

for the last time please understand.

i see what i was charged from my bank account because i have it in front of me.

and i see that i was charged 990.46 pounds plus additional 35 pounds.

even other users here tried to explain this 35 pounds as import fee.

do you understand this or not?

ive provides my bank account screenshot where you can clearly see that i was over charged with unauthorized charge right after i finished ebay transaction. 

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When the seller uses the GSP, there are two shipping charges.

The first one, seller gets for shipping the item from there location, to the GSP.

The second, goes to the GSP to ship the item from their location, to your location.

[myangelandmyprincess]

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@van_damage wrote:

Part of the shipping on top?

so shipping is the. 75 pounds instead of  claimed 40 pounds during auction.

are you kidding me?

75 pounds for shipping from uk to slovakia which would take 2-3 weeks???

ive had items delivered from usa for less and within a week!!!

joke

---

No if you read the previous break down in costs the extra fees are you’re seeing is because of the conversion fees exchange rate for for the full costs.  The extra money you’re seeing isn’t just extra for shipping.   The payment for gsp always gets split.  The separate $35 isn’t just the conversion fees.  That’s the shipping from the gsp to you and fees currency exchange rates.  The 990 for the seller is the cost of the item, shipping to get it to the gsp, and conversion fees exchange rates.  As how I’m understanding it being explained anyhow. 

[Anonymous]

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@van_damage wrote:

Triton, this is getting really tiring for me.

for the last time please understand.

i see what i was charged from my bank account because i have it in front of me.

and i see that i was charged 990.46 pounds plus additional 35 pounds.

even other users here tried to explain this 35 pounds as import fee.

do you understand this or not?

ive provides my bank account screenshot where you can clearly see that i was over charged with unauthorized charge right after i finished ebay transaction. 

---

Hi @van_damage, I understand what you are describing, but what you describe is not what occurred based on the information I have. I have reviewed the transaction that occurred on eBay where you paid with your credit card - this transaction through eBay checkout was processed by PayPal, and I have checked the details of that that transaction to confirm no additional funds were assessed. The amount that you were shown at checkout is all that we processed, with no additional charge. I cannot speak for your financial institution or any issue that may have occurred on their end, I can only confirm that when looking at eBay and PayPal, I see no additional charge. 

The other members of the Community that have engaged is this discussion have outlined how a payment is split for a Global Shipping Program transaction, proposing the secondary transaction may be related to import fees, international shipping, taxes, etc. Your specific transaction may not have all of those possible fees assessed, but since the other individuals who have posted replies do not have access to your account details (as they are buyers and sellers like you, volunteering their time to try and provide possible solutions or answers), they would only be able to give general information or educated guesses based on their past experiences and the information you have provided. 

At this stage, there is no additional information that I can provide on this topic. I and the members of Customer Service you have spoken with have confirmed that the appropriate amount was charged on our end. The only suggestion I can provide is that you check with your financial institution as they may have incorrectly recorded the charges for this transaction or it may have simply been a display error on their part. 

[pjcdn2005]

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@van_damage wrote:

Part of the shipping on top?

so shipping is the. 75 pounds instead of  claimed 40 pounds during auction.

are you kidding me?

75 pounds for shipping from uk to slovakia which would take 2-3 weeks???

ive had items delivered from usa for less and within a week!!!

joke

---

That’s not what I said at all. I said that you paid 40 gbp in shipping and that part of that 40 was paid to the seller and part of it to Pitney Bowes. 

[van_damage]

I paid 75 pounds for shipping, 40+35.

fees and conversion rates are already included in euro amount my card was deducted from.

as you can see per screenshot, charged amount is more then 990 pounds when you convert it.

so on top of that we got additional 35 pounds charged as well.

[glyph01]

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@van_damage wrote:

I paid 75 pounds for shipping, 40+35.

fees and conversion rates are already included in euro amount my card was deducted from.

as you can see per screenshot, charged amount is more then 990 pounds when you convert it.

so on top of that we got additional 35 pounds charged as well.

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Very intriguing thread.

I totally understand what you mean. If the charges are as intended to split in two, it would be correct if the first charge was for the 950 + 6 and change for the domestic transport of the shipment is going to seller and the second charge of 35 and change for the intl transport, customs, taxes going to PB. If your understanding the amount for shipping is correct.

3 possible scenarios: 

The glitch is in that 1115.72 charge. Call your credit card to check if the charge is correct.

The eBay checkout total is wrong.

OR the shipping costs were misinterpreted. Carefully review the shipping cost information of the two listings. Compare the two listings. Maybe the S/H does cost the 40  for the 'two' items. We don't know what those two items are, how big in size, etc. I always read that the GSP shipping method is super expensive. Is it that cheap, 6 and change GBP, to ship two items within UK?

[myangelandmyprincess]

Since I’ve mostly seen the complaints of overcharging on cc I wonder if it’s the cc companies adding a conversion fee after the fact