Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Shipping Fees

I’m a new seller to eBay and am confused on something. When I sold an item I had the buyer pay full shipping, and I paid for the shipping label and sent it out. A month later there was a charge on my account for shipping it. Why was I charged the mon...

Am I covered for return shipping in an international ebay return?

I bought two suits from China on ebay and both were completely wrong to what I ordered. Since it was China, the sellers claimed they could not send a prepaid label but assured me they would reimburse me for shipping costs. Each suit cost $60 to retur...

Seller not responding

Hello.This is farah216 again.Can someone please contact the seller 05cambria05 so I can get my refund of $44.27. I have been trying to get my refund since i returned the Microsoft Windows 10 on October 15th. I have uploaded documents and everything.I...

buyer says console doesn't work but i tested it before i shipped it out. what do i do?

i sold a sega saturn for $65 + $15 for shipping, tested with three games. everything was fine. now the day the console was delivered, the buyer is claiming the opposite. i also put down i don't accept returns, but ebay wants me to pay for him to retu...

reembolso esto es de vergüenza llevo mas de un mes esperando una resolución por parte de ustedes,

Reembolso esto es de vergüenza llevo mas de un mes esperando una resolución por parte de ustedes,pues es una odisea poder activar el uso de activación de Ebay,es una vergüenza que no tengan una buena plataforma de protección contra el fraude y que lo...

Shipping from P.O. Box to Overseas?

I had a customer request that an item be shipped from the address I originally shipped to (the address on file - a P.O. Box) to them in another country. They want me to contact USPS to have the item shipped from said P.O. Box to them (they claim that...

Does any actual person ever even look at return case details in the resolution center?

I have been on ebay almost 20 years. As far as I recall, I've never returned anything or had a need to, until the past week. By whatever stroke of bad luck, within the past week, I've had to process returns for two different items. Both times, the de...

Buyer wants refund after a month because product has "defects" and was sold for a bad price

Almost a month ago, I sold a Nintendo Switch video game to a buyer. Before I even listed it, I checked the game on my Nintendo Switch and made sure it worked. After I found out that it worked perfectly fine, I listed the game. I listed the condition ...

Can I add more details to a return request if the seller doesn't respond?

I have the details of this all typed out, but the initial return request won't allow me to enter everything that I think needs to be noted. I am unsure if I will be able to add the rest within the resolution center if the seller doesn't respond. Does...

Resolved! Entering Tracking for Label Purchased Elsewhere

Hello Sorry if this has been asked before: where can I enter the tracking number for packages that sold on eBay but the shipping labels were purchased elsewhere? Thank you kindly.

https://www.ebay.de/itm/283644936308

calculated shipping

Lately my calculated shipping is many times off as much as 10.00 to 20.00 off, it seems to be on larger packages but still only maybe 6 lbs. Tonight I sold something and they buyer paid 14.92 and actual cost was 35.62, anyone else having this problem...

I think the post office lost a package; what do I do?

Hi. Any advice and guidance anyone can offer would be deeply appreciated. I may have a situation. I mailed out several packages to different buyers, purchasing postage through EBAY and so tracking is uploaded into the system. All of my packages are w...

Shipping? I listed with varies by region but free shipping check marked

Hello,I had a bidder send me a message regarding my item for sale and they were as confused as I am about it. I had lised it with shipping cost varies by region but when I go to edit the listing there is a check mark in the free shipping box beside t...

Cheap Postage

So i bought something from a seller and it only cost them $1.15 to ship it (from VA to MI) and was wondering how can they get away with paying so little? It was something light that weighs less than an ounce. It was shipped in a ready post bubble mai...