illegal charge from pitneybowes

[van_damage]

Hello, Today I've payed for two items I've won in auction.

Items are based in UK and I'm located in Slovakia.

I was charged:|

per ebay Invoice:

Price: 950 GBP

Postage : 40 GBP

Total charged to visa: 990.46 GBP

However, I was charged again by PAYPAL *PITNEYBOWES.

From my card I was charged again, amount of 39.06 EUR.

I Want those money back .

I have not agreed anywhere to these fees and I'm from EU, buying item from UK, there is no USA in this transaction.

Therefore any charging from pitneybowes company is unlawful charge.

I REQUEST immediate refund

What kind of scam you are running in here Ebay?

[ravenofthehills]

The UK shipping was for the seller to send it to Pitney Bowes in the UK. The PB charge is to ship it from the UK to you.

[myangelandmyprincess]

Your item was shipped using the gsp.  So the the cost gets spilt into two transactions in PayPal.  The seller would get the item cost and whatever shipping charge they had for shipping to the gsp center in the UK.  The shipping cost you see I’ll be split with the other portion going to Pitney Bowes for the shipping from the gsp to you.  However the total amount charged when you add those split payments should be the total you paid from the invoice.  Other buyers have claimed to be paying full shipping costs twice.  however I haven’t heard of any sellers saying they got a higher cost than they should have.. so I don’t know if there is a glitch in the amount it’s showing you will be charged on the invoice or if buyers are being confused by the split or what.  There is supposed to be two charges though 

@Anonymous 

buyers keep reporting a double charge.  If we could figure out why they are seeing this and have it explained to us it would help us help future buyers understand the issue.  

[pjcdn2005]

It isn’t an additional charge for shipping but yes you are paying more than you thought you would because you paid in a different currency.  When PP converts your currency to the currency in the listing they charge a conversion fee which isn’t shown on eBay because it is PP that is charging it.  Their conversion fee is approximately 3% which is about the extra amount you say you are being charged. (assuming my non calculator math is correct)  When money is converted there is almost always a percentage added whether you change money on PP, a bank or money exchange place.

[myangelandmyprincess]

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@pjcdn2005 wrote:

It isn’t an additional charge for shipping but yes you are paying more than you thought you would because you paid in a different currency.  When PP converts your currency to the currency in the listing they charge a conversion fee which isn’t shown on eBay because it is PP that is charging it.  Their conversion fee is approximately 3% which is about the extra amount you say you are being charged. (assuming my non calculator math is correct)  When money is converted there is almost always a percentage added whether you change money on PP, a bank or money exchange place.

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That would make sense expected shouldn’t some of them 990 still been split ?  Why would the op see the whole amount going to the seller and not some to gsp ? 

[myjunqueyourtreasure]

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@van_damage wrote:

See, there is no mention about additional 35 pounds, its 40 pounds for international shipping, which was charged, and then i was charged 35 again separately  from bowes

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The 990 was the 950 items cost + 40 to get it to the GSP centre.

The additional 36 odd amount was the shipping and import charges (most likely none) for Pitney Bowes (who runs the GSP) to ship it to you from their GSP centre in the UK where the seller sent it.

[myangelandmyprincess]

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@myjunqueyourtreasure wrote:

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@van_damage wrote:

See, there is no mention about additional 35 pounds, its 40 pounds for international shipping, which was charged, and then i was charged 35 again separately  from bowes

---

The 990 was the 950 items cost + 40 to get it to the GSP centre.

The additional 36 odd amount was the shipping and import charges (most likely none) for Pitney Bowes (who runs the GSP) to ship it to you from their GSP centre in the UK where the seller sent it.

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The 40 shipping it shows should be for both shipping costs 

[myjunqueyourtreasure]

I doubt it, as that's what was paid to the SELLER. The OP's claim is that the PB additional charge is illegal (or whatever).

[myjunqueyourtreasure]

Regardless, he needs to ask his questions on the UK boards

[myangelandmyprincess]

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@myjunqueyourtreasure wrote:
I doubt it, as that's what was paid to the SELLER. The OP's claim is that the PB additional charge is illegal (or whatever).

---

With the gsp the shipping charge a buyer sees on a listing is the both costs combined.  So since they saw $40 they would have been total for both shipping trips.  It’s then meant to be split on the payment with the shipping charge for the seller going to the seller and then the shipping charge for gsp going to gsp.  The op is saying the entire cost shown (40) went to the seller and the another charge went to gsp.  That’s not how it’s meant to work. Whether the buyer who keep reporting this are seeing something that is just confusing them or if there is some kind of glitch showing the costs incorrectly or some other issue I don’t know 

[van_damage]

Alright so let me make this crystal clear.

I understand the concept of paying for shipping to seller, which then ships the item to shipping center and then paying additional cost for shipping from center to my address...

I was even told by ebay that : 

Now, there are four types of costs involved when you buy an item listed under Global Shipping:

1.       Item cost

2.       Domestic leg shipping cost. If a domestic shipping cost was specified by the seller, then this cost is sent to the seller so that they can ship the item to our specified location. Then our shipping partner will forward the item to you after completing documentation.

3.       International leg shipping cost: This is the cost which is sent to our shipping partner so they can ship the item to your specified location after they receive it from the seller.

4.       Import duties: if any import cost is applicable, you pay it up front to ensure that when you receive the package, you don’t have to pay anything else.

Now let me make this clear.

When  I was bidding for this item, it was showing price for international shipping!!!

And i've payed for that, that is 40 pounds, 20 for every item.

Then however  I was charged additional 35 pounds for another international shipping ok?

There was no information whatsoever that I'm paying for shipping to some kind of center.

It was clearly stated when listed that i'm paying for INTERNATIONAL SHIPPING.

THATS what i've got a problem with, there was simply no information anywhere that shipping will cost additional 35 pounds which was not listed anywhere during the bidding.

SO whats up with that?

[van_damage]

that's exactly what happened and you can clearly see that when you convert two amounts from my bank account screenshot.

One charge is two items + shipping 

1.115.72 eur - 990 pounds (two items + 2x shipping)

-39.06 eur - 35 pounds ( what for? already payed for shipping within first charge)

[van_damage]

so this is the reply I got from ebay.

They simply don't want to acknowledge that I was charged two times for their retarded GSP program.

40 pounds then again 35 pounds, all together 75 pounds for shipping.

That is just plain stupid.

[myangelandmyprincess]

Like I say I’ve seen several other buyers say what you’re saying about a double charge and I’m not sure why they are seeing that.  

Your seller wouldn’t know anything about what money went to the gsp because they don’t see that money.  

[van_damage]

They are scamming ebayers, these third party shipping clowns.

Just open up their name on google and you'll see how they treat customers and how they conduct their business. 

Ebay doesn't want to refund and doesn't want to reply me anymore, because they said this is import fees.

For **bleep** sake import fees from UK to EU, give me a break.

Goddamn scammers, paying 75 pounds for **bleep** shipping.

[van_damage]

I was scammed for 35 pounds out of this ebay transaction.

Never anymore, you are joke ebay for allowing this to happen. 

Unimaginable that such a big company  would not include 35 pounds in any invoice anywhere at all and let some retarded third company charge my credit card without my consent.

Utter joke