Unfortunately, your message seems to overlook the fact that not all sellers operate the same way. I create unique, handmade items, and many of my buyers understand that such products take time to ship, especially internationally. Some of my customers are more than happy to wait because they value the craftsmanship and quality of what I make.
The problem arises when certain buyers begin to file complaints just a few days after placing their orders. For example, one buyer filed a complaint on the third day after shipping, received their package the very next day, and then closed the case. Despite resolving the issue, this complaint still counted against my account.
I’ve always made myself available to buyers, responding quickly and offering to resolve any issues. However, many buyers don’t reach out to the seller first; instead, they immediately escalate the issue to eBay. This leaves sellers like me vulnerable to unfair consequences.
How can I possibly influence the postal services of Canada, the U.S., or Australia? I’ve done everything within my power to ensure my buyers are satisfied, including building relationships with repeat customers and maintaining excellent reviews. Yet, despite all this, my store was closed due to just three complaints within a year.
This system is deeply unfair and could impact anyone selling on eBay, even those who work hard to provide excellent service. Sellers are not protected or valued on this platform the way they are on other marketplaces. At any moment, even you could lose your store unfairly due to circumstances beyond your control.
