Regards,
Last night (Sunday evening) an item sold, I packed it and printed the label for MONDAY shipment about 1/2 hour after it sold. Right after doing that there were two messages from the Buyer. The first one asked to Cancel the purchase and the second one was a nasty message that they see it shipped already and they would return it upon receipt. The issue is the poor eBay Notification message that an item has shipped when in reality all that happened was a label has been printed (we're talking Sunday evening, nothing ships then). I KNOW this is not the first time for this issue to be brought up but it creates a negative Buying experience. Telling a Buyer something happened that DIDN'T is a poor business practice ... just wondering when this will be corrected?
Shipping notifications need to be triggered off the Acceptance scan not the label printing process ...
I had to take the time to message the Buyer and explain what happened and explain eBay's poor and inaccurate Notification system AND asked them if they would mind taking the time to contact eBay and complain ... they said they would so hopefully they will follow through.
And yes, I used the Seller Hub Comments link ... again ...
@mr_lincoln wrote:
Last night (Sunday evening) an item sold, I packed it and printed the label for MONDAY shipment about 1/2 hour after it sold. Right after doing that there were two messages from the Buyer. The first one asked to Cancel the purchase and the second one was a nasty message that they see it shipped already and they would return it upon receipt. The issue is the poor eBay Notification message that an item has shipped when in reality all that happened was a label has been printed (we're talking Sunday evening, nothing ships then). I KNOW this is not the first time for this issue to be brought up but it creates a negative Buying experience. Telling a Buyer something happened that DIDN'T is a poor business practice ... just wondering when this will be corrected?
Shipping notifications need to be triggered off the Acceptance scan not the label printing process ...
I had to take the time to message the Buyer and explain what happened and explain eBay's poor and inaccurate Notification system AND asked them if they would mind taking the time to contact eBay and complain ... they said they would so hopefully they will follow through.
And yes, I used the Seller Hub Comments link ... again ...
Not sure how things are being technically triggered/displayed in Canada but a similar type of scenario. You could process anytime during an official "weekend" but no guarantees when your item would be scanned by the post office. Not all depots have pick ups on Saturday. None have pick ups on Sunday. Corner boxes are only picked up once daily (usually am) during the week. Throw in holidays and it adds another wrench to the situation. None of these wrenches are factored into eBay's "guesstimated" delivery. One more wrench. Customs for Intl shipments. That is displayed on the front page with eBay. Not on the back page. Is that factored into the actual estimate? That detail never consistently displays when checking the tracking details. Way too many situations for a customer to jump the gun in filing a claim for late or INR.
-Lotz
@fern*wood wrote:I thought they had changed that verbiage slightly from the old "your item has shipped" to something indicating the shipping process has started.
@fern*wood Obiviously any verbiage changes were not sufficient and still mislead the Buyer ...
@stuff4divas wrote:
Did you change the actual shipping date to Monday when you created the shipping label on Sunday?
Don't know if that would make a difference.
@stuff4divas The eBay label flow actually changed the ship date to the 15th NOT the 14th per the pic I included in the OP ...
The ship date on EVERY label I printed Sunday evening the 14th had the 15th as the ship date ...
it is pretty clear that this is flawed programming ...
@glasser wrote:@mr_lincoln you are 100% correct. Most other shipping services--like UPS stores-- just send a notification that a label has been prepared with the tracking number and then some verbiage about updates when the carrier has the package, etc.
It's important to do it that way since 1) its the truth and 2) sometimes it take 24 hours from printing a label to see movement, and 3) creates the proper expectations for the buyer.
Yes @glasser ... if eBay wants to send MY customers notifications then they need to be accurate and truthful reflecting the activity that actually occurred, not an inaccurate & misleading statement about something that didn't happen. Even the display Sellers see (per my pic in the OP) make it seem like the item shipped when in fact, it didn't ...
eBay has known about this programming error and has not corrected it ...
