eBay USPS tracking

[jh9772]

Lately, items I'm selling that use eBay Ground Advantage labels are not receiving tracking updates. When I check "Orders" and click the "View Tracking" link there are no updates.  When I lookup the tracking number on USPS website, I can see updated tracking information.  Any one else having the same issue?

Thanks.

[bonanza125]

I am not having the issue but there have been a few threads talking about that issue. All that matters is on the left side it says "shipped" then eventually "delivered." 

[dolcetreasures]

Yeah many people have this issue as well. Item was delivered yesterday, meanwhile on eBay, doesn’t show a single scan.

Aside from this, the iOS app has serious search problems (jumping, artifacts, scrolling jerky).

[jh9772]

I'm not getting any updates at all.  Not even "USPS in possession of item".

[jh9772]

Just checked on USPS website and the item was delivered.  eBay stills shows nothing.  The only real issue is a bad buyer clamming he didn't get the item.  My guess is that when updating the tracking number per eBay request, they will check the USPS website and back  you up.

[dolcetreasures]

No, the issue is defects from lack of scanning reflected on the website, then the subsequent decrease in visibility.

[stainlessenginecovers]

@jh9772 were these items that you printed the label on Oct 20?

That is a known date. If after, then there is another problem nobody is talking about......yet. 

[kandf_vintage_finds]

Had 2 orders this week with the same issue.  They are delivered per USPS.  Nothing on eBay.

[wastingtime101]

When you have a shipping issue, check the shipping board @jh9772 . 😃

Update posted by eBay, pinned to the top of the shipping board:

https://community.ebay.com/t5/Shipping/eBay-Tracking-Status-Updates/m-p/35324165#M514856

[stainlessenginecovers]

@wastingtime101 fyi; that 'thread' by Elizabeth doesn't say what to do and nobody can comment. I asked her in another thread if sellers are still to go to FB reps for a fix or ?? 

[wastingtime101]

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@stainlessenginecovers wrote:

@wastingtime101 fyi; that 'thread' by Elizabeth doesn't say what to do and nobody can comment. I asked her in another thread if sellers are still to go to FB reps for a fix or ?? 

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Seller eval is still more than 3 weeks away. Typically eBay takes care of these things automatically, removing performance hits before the monthly eval without sellers needing to use up their time contacting CS.

As a seller I would do nothing here as there are still more than 3 weeks before the monthly eval. I would not contact CS unless a buyer files an INR claim.

elizabeth@ebay can probably confirm whether that's what will happen with the Oct 20 situation. 🙂

[jh9772]

Yes.

Thanks

[jh9772]

   Thanks!!!!!!!!

[elizabeth@ebay]

Hello all,

These defects will be automatically taken care of by eBay without needing to reach out to customer service. 

Thank you

[gurlcat]

Yall check now.  Mine is synced, and this was without me ever contacting them for help. 
I still have the strikes in my Seller Performance but I'm sure that will be the next phase of fixing.