Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! Failed delivery attempts

Hello. Can you guys please advise me what to do? I am a new seller, sold the first item and it has already reached the destination city, but there were 2 unsuccessful attempts to deliver the parcel. Today will be the 3rd delivery attempt. What happen...

In correct item

I purchased an item and received the incorrect item. I do not know how to contact seller. Need help

Damaged item

I sold an item and purchased ups label directly from Ebay and when the customer received the item, they said it was damaged in shipping. How do I file a claim to get my money back for the damaged item?

I need some assistance.

EBay last week removed the shipping prices on almost every item I can look for, and only 5 to 8 at best have the normal shipping charges, everything else I have to ask for the seller to update the shipping quote. Does anyone know how to deal with thi...

Maximum items in one package

Hi, is it possible to set the maximum number of items sent in one package, under the same offer?Thanks

shipping choices

Why does it not give me the option to choose ebay standard shipping? It does not even give me the option to choose less than 1" in thickness. I enter 7x5x1 and to send 1 card I have to pay over $4 I dont even get the option to send first class. I und...

Thought I picked media but must have picked tourist

A little sarcasm - AND not ebay fault. As others have said/posted, we're had at least one shipment a month go tourist class for the last three, four months. Doesn't matter which service , media, ground or priority. We're in New Mexico [it's between a...

Resolved! How will you know if your combined shipping request is denied?

I requested combined shipping for some items. However shortly after I got the email asking me to pay. Does this mean the combined shipping request is denied? Or is it just an automated message

Shipping

I was charged $30 for USPS Priority shipping when I paid for my item. The seller printed a USPS Ground Advantage label and eBay notified me that my item had shipped. I contacted the seller about the slower shipping. The seller said they are not able ...

Resolved! Shipping discount for seller passed to buyer

It used to be that the shipping discount would be for the SELLER, but I noticed lately that all mine have been passed to the BUYER! Am I doing something wrong or has something changed?

Resolved! In transit arriving late.

hi all, I have had a case opened against me for a buyer not recieved item. I checked the tracking & the last entry stated in transit arriving late back on the 17th of july. I entered the tracking number to the case as I was asked to do. what is my ne...

Resolved! Do NOT use ebay shipping!!! Lesson learned

I could have subtitled this "customer service is dead". I shipped a purchase to a buyer in Chicago requiring a signature. FEDEX in Chicago apparently often just leaves a door tag and doesn't even ring the doorbell. Customer would like the shipment he...

Patches eBay Standard Envelope

Needs to add all the patches categories to ebay standard shipping... I cant ship police or fire patches not available

Resolved! Customer Wants a Different Shipping Address

The customer has requested a change of the shipping address. How should this be handled?

What generates the "Estimated Delivery" date seen by shoppers in a listing?

I recently purchased an item whose listing said "free 4-day delivery." It was to be sent out via USPS first class shipping. The item is small, maybe 6 oz, and non-fragile. Can be shoved into any mailer with no worries. I did my usual due diligence in...