Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Dropped off package 03/25/24 into postal dispenser, no scans :-(

As the title states I dropped off a package into the postal dispenser on Monday the 25th at the local post office branch. Not a scan yet and it’s Friday. The other package I dropped off the same time has already been delivered. I can’t open up a case...

USPS delays with shipping post cards?

Ok... I've had about 5 postcards now in the last several months or so take a month to get delivered. These are $5 postcards so I just end up providing them a refund and eventually they do get them. These are US shipments delivered in the US. So no in...

Difficulty Shipping to Brazil

I recently shipped two items to two separate buyers from Canada to Brazil. Both were sent back by the customs agency there. This results in unhappy buyers. I am considering not shipping there anymore.

Resolved! I DO NOT DECIDE SHIPPING COSTS, eBAY DOES!?!?

I enter the weight and size of my items when I list them, eBay calculates the cost based on USPS rates. Why do buyers feel the need to give crummy star ratings on shipping costs? I swear to PETE if it's not free, they will complain. They leave glowin...

Fed Ex Express Shipment

I have a customer who picked FedEx Express shipping and I printed out the eBay label for FedEx, attached it to the package, and placed it in a drop box 4 days ago and the package is now missing. Fed Ex can't find it and worse than that is the run aro...

Mink trapper hat to USA

I’m in the UK and I’ve just sold a mink trapper hat and posting to the USA but it’s been stopped at the International Shipping Depot saying item restricted and now I don’t know what to do. The guy said that he really wants the hat as he’s been wantin...

FedEx Overcharge

Measurements and weighs were correctly entered for each package on the Ebay site . The packages conformed to all FedEx directives. Yet a few days later I was informed that my account was additionally charged, at times for mor than twice the original ...

Fed X Underpaid Shipping Labels - I called Ebay CSR a few minutes ago....

They are already receiving a lot of calls and they only have been "open" for 20 minutes now. I filed a dispute on all three of my labels. If you were affected by this, call Ebay and talk to them.

Ebay will not cover your items if they are lost in transit.

Just so you know; Even if USPS receives the item and the item is in transit - and you have followed all the site policies and guidelines, EBAY WILL REFUND THE BUYER AND THEY WILL NOT COVER YOU AND TREAT YOU AS AN EQUAL WITH A BUYER. You will lose the...

eBay shipping labels NOT printing again.

My printer is working just fine. Printed packing slips just fine. Paid for eBay shipping labels. Won't print. Went to my seller hub, under Paid & Shipped, tried reprinting from there. Nope. Paid for duplicate eBay shipping labels. Won't print. A tad ...

Resolved! shipping...I'm sorry! It's just so confusing

I have one box filled with an antique doll. I have encased it with bubble wrap so that it looks like a cocoon. Do I try to put it in a box within a box or is one box sufficient? I have 25$ buyer pay shipping listed and would like to keep it in that r...

Visibility in Countries with eIS

Hey everyone! We've received a response from our Shipping team regarding excluded Countries when shipping with EIS: "After a seller has been migrated to EIS, we continue to respect any country exclusions the seller has applied to their listing"

Standard international shipping ?

I have standard international shipping marked as Enrolled in my account settings, when I create a listing on iOS app, do I still select that international shipping is an option or no? Thanks

Parcel lost and no refund

Hi. I bought a scarf which was shipped through ebay global shipping with USPS. USPS gave the parcel to a third party for final delivery, but it states "delivered" in the system as soon as this third part got the parcel. But I never received it ! 1 mo...

Unable to Update or Change Shipping Policy

Wanting some feedback here as to how to proceed with a shipping Policy problem. Background: My store uses a standard set of roughly 5 different shipping policies depending on item size.-All of these policies use a standard flat rate (+$1 for each add...