eBay

deryk · ‎04-12-2021

Sold an item for $1,200 and sent it with signature required. It's been 10 days since it arrived at the sellers post office and at day 15 it will be returned. The buyer hasn't said anything about changing his mind or wanting to return the item. Is it an automatic refund if the post office returns the item as unclaimed?

azaz_8302 · ‎04-12-2021

@deryk wrote:
Sold an item for $1,200 and sent it with signature required. It's been 10 days since it arrived at the sellers post office and at day 15 it will be returned. The buyer hasn't said anything about changing his mind or wanting to return the item.

Is it an automatic refund if the post office returns the item as unclaimed?

No, eBay considers Unclaimed and Return to sender to be Delivered, and the transaction ended.

You can then decide to keep the payment and the item, or refund the buyer less FVF and postage. But wait until the buyer contacts you, as they may wish to pay to have it reshipped.

postingid7659 · ‎04-12-2021

I would guess that for $1200 if the item is returned the buyer will eventually do a chargeback. So you may want to send a note to them to remind them it's available for pickup.

deryk · ‎04-13-2021

I sent him one a couple days ago. I will send again at the end of the week and plan on calling the local post office on Saturday if he still hasn't picked it up. It's a town of about 650 people so pretty sure they will know the guy and he has a PO box. I know they won't be able to hold it longer, but maybe they can get notice to him locally.

Thanks to both for the input.

postingid7659 · ‎04-13-2021

Check the obituaries for the town, for all you know in the meantime he died.

vintagecraze50 · ‎04-13-2021

Did you check if the buyer has the package on vacation hold?

beautifulbeauty2012 · ‎02-07-2022

So, how did it end up? I am having the same situation.

jasmen@ebay · ‎02-07-2022

Hey there @deryk sorry to hear your buyer isn't picking up the expensive item, good thing you had signiture!

Like @azaz_8302 mentioned we would consider it delivered. Once you get it back you can ask the buyer if they want to pay again to ship it out or you can refund minus your shipping. Continue trying to work with the buyer for now, if there are any issues make sure to reach out to CS!

Jasmen,
Community Team

beautifulbeauty2012 · ‎02-07-2022

Well, that post was from 10 months ago, so it was too late for OP to hear from you.

My question is what happens if a buyer, who doesn`t pick up his package, files a chargeback?

buyselljack2016 · ‎02-07-2022

@beautifulbeauty2012 wrote:
So, how did it end up? I am having the same situation.

Item was picked up.

https://community.ebay.com/t5/Shipping/USPS-Signature-Confirmation-where-is-the-signature/td-p/31785...

wastingtime101 · ‎02-07-2022

@beautifulbeauty2012 wrote:
Well, that post was from 10 months ago, so it was too late for OP to hear from you.
My question is what happens if a buyer, who doesn`t pick up his package, files a chargeback?

Yeah, that's why it's better to start a new thread than to revive an old one @beautifulbeauty2012. 😉

If the buyer files a chargeback for non-receipt they will get their money back. Try to not let it get to that point. Below is the standard advice I give out when a package is marked return to sender and on its way back. If the package hasn't been RTS yet, then send the buyer a reminder to pick it up. Sometimes those pickup slips get lost and the buyer might not be aware the package is waiting.

When a package is returned to sender:

You have a few options. You should decide which route you'll be taking and communicate with the buyer, but wait until the item is returned to you before you take any of the following actions.

You can refund the buyer the item cost minus original shipping and minus your eBay fees which won't be credited on a partial refund. Go to your orders page, find the transaction and select "send refund." On the next page enter the amount. After that, relist the item and tell the buyer to repurchase it with the correct name/address.

Tell the buyer to pay for re-shipping. Send them an invoice through PayPal or give them your PayPal e-mail. This is post-sale so it's OK to exchange e-mail addresses. It's also OK to ship to a different address because it's technically not tied to the original transaction. You would not purchase the shipping label through eBay or upload it to the transaction. You would purchase it from an alternate site like pirateship.com or paypal.com/shipnow and you can send the buyer the new tracking # through e-mail or eBay messages.

You can cancel the transaction "problem with address" which will trigger a full refund to the buyer and your FVF would be credited.

You can do nothing. The buyer's MBG protection is voided when there's a package delivery attempt. I don't recommend this because even though you'll win an INR (item not received) claim on eBay, there's nothing stopping that buyer from going to their credit card to file a dispute which would grant them a full refund from your account. I also think that handling it before it gets to this stage with a partial refund is the "right" thing to do.

GLORIOUS!

beautifulbeauty2012 · ‎02-07-2022

@wastingtime101

I did start a new thread, but it didn`t get an attention like this one did.

I also sent reminder to pick up the package (as the buyer is in Israel, and I have to babysit every single package sent to Israel, as if I don`t, Israel Post doesn`t let them know that it`s there - the only country I have to always monitor).

So, according to tracking, postal service left a note, then, next day I contacted the buyer saying that it was waiting for him, he replied right away saying nobody called him. Then, a week later Israel Post left second note. He is still not picking it up.

Not sure what is his plans.

PREVIEW

wastingtime101 · ‎02-07-2022

The Selling board is much more active so stuff falls off the page a lot quicker over there.

GLORIOUS!

beautifulbeauty2012 · ‎02-07-2022

Just got a response from a seller who dealt with that scammer before, wow. I asked if that seller remember dealing with him, and here`s what I got:

Hi there! Oh yes I remember.. it’s actually a she and she is awful. She sent me the wrong address in Israel and it came back to me. I then resent it and paid the shipping again( which was 300.00) when she got the purse she claimed it was too small and wanted a refund. I told her she needs to pay for the additional shipping cost which she wouldn’t do. And it was her mistake in the first place!
She kept the purse and I never got reimbursed for the extra shipping. When I spoke to eBay about it, they told me that I should have never resent the purse after it came back and I should have kept her money for payment because it was her fault. So be careful.. hopefully you haven’t been screwed over yet!!!