We could not get a quote for this service. What now?

[toomuchstuffagain35]

Sold a listing that ONLY offers USPS Ground Advantage but when I go to the label page even though it shows GA as 'buyer selected' the option is greyed out (as are many others) with the wording "cannot get a quote for this service" and it's trying to make me use UPS Ground.

It's always SOMEthing on this site.

[nobody*s_perfect]

Check whether there's a typo in the package weight or dimensions.

[toomuchstuffagain35]

Already checked that, it's 4 oz in a 6x4x4 box and I don't see why that would cause it to grey out EVERYTHING but UPS and Fedex Smartpost.

I guess I'll be another one moving to Pirate Ship.

[jbbowers12012]

Hello - just to the right of your wt. & dimensions there is something in black 4get what is says. Click on it.

[toomuchstuffagain35]

No, there isn't.

[toomuchstuffagain35]

For anyone that's interested the listing in question is the MV Shrek figures listing.

I even checked shipping settings.

The buyer selected button in blue is there on the label page but every single USPS choice has the same greyed out message.

[worldcoinauctions · Accepted solution]

I had something like this not long ago, it was driving me nuts. I finally went to the USPS site and entered the buyer's address to see what they said and got a message that the buyer's address was not suitable for shipping! Not clear why, I did reach out to the buyer who had no idea. I just canceled the sale due to a problem with address.

[stainlessenginecovers]

When all of USPS is greyed out; there is a problem with the address. Google the address and many times it will tell you the issue. Then you can decide whether to edit or not (low value, probably not a problem)

[nobody*s_perfect]

Or just plug in the address in the ZIP Code finder at usps.com, because that will make suggestions.  Could be as simple as a missing Unit (Apartment) number or it could even be one of those communities where USPS doesn't deliver door-to-door and eveybody has a PO Box.

[stainlessenginecovers]

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@nobody*s_perfect wrote:

Or just plug in the address in the ZIP Code finder at usps.com, because that will make suggestions.  Could be as simple as a missing Unit (Apartment) number or it could even be one of those communities where USPS doesn't deliver door-to-door and eveybody has a PO Box.

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We have a Box 4 houses down and do not get mail delivered to the 'door'- but our address is still just a typical street address (1234 Main St, City, State, Zip)

[toomuchstuffagain35]

You're right, it's the freaking address. Thank you both.

So why not post a message on the label page that there's a issue with the address? Why all this having to figure out why?

Jeeeez louise.

[toomuchstuffagain35]

Better yet, why doesn't ebay tell the BUYER at checkout that they have an invalid address?

[nobody*s_perfect]

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@stainlessenginecovers wrote:

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@nobody*s_perfect wrote:

Or just plug in the address in the ZIP Code finder at usps.com, because that will make suggestions.  Could be as simple as a missing Unit (Apartment) number or it could even be one of those communities where USPS doesn't deliver door-to-door and eveybody has a PO Box.

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We have a Box 4 houses down and do not get mail delivered to the 'door'- but our address is still just a typical street address (1234 Main St, City, State, Zip)

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But there are some communities where everyone has to go to the Post Office to get their mail; they don't even have those group mailboxes near their homes and their street addresses aren't recognized as legit USPS addresses..  

[toomuchstuffagain35]

Well this one didn't even have a street name and I didn't notice because I was so focused on wth all of usps was greyed out.