WAIT!! Before you cancel that return request, know that once you do, EBAY will abandon you!

[wwdolfan]

So you want to return an item because of a SNAD right?  Ok, just make sure you choose the right reason.

I don’t mean remorse, that’s on you.   I mean a snad.

Now Ebay lumped a bunch of reasons together so it’s easier for you to choose the wrong one.

REMORSE reasons should be a separate process.

Here are your choices. Btw, EBAY DOES provide any further description & once you choose one & go forward. That’s it.

* Doesn’t fit (meant for clothing, NOT a Tractor wheel like in my case)

*changed my mind   (remorse)

*found a better price  (remorse)

*just didn’t like it   (remorse)

*Ordered by mistake   (remorse)

*Doesn’t work or is defective   should be a SNAD

*Doesn’t match description   DING DING DING!!!!!  <<<THIS IS THE ONE YOU WANT   SNAD

*wrong item sent    You would think this one too, but no!   should be a SNAD

*Missing parts  should be a SNAD

*arrived damaged  should be a SNAD

*Doesn’t seem authentic.   REMORSE

So now that you have chosen the wrong return you will get a message (if seller elected) that you need to pay return postage.   This is because your choice didn’t fall in to the;

"Get the item you ordered or get your money back. Covers your purchase price and original shipping.”

Category. 

If at this point you cancel the return process (ebay makes it very easy to do) you are now on your own.

The whole auction in question is now like a “read only” entry.  There isn’t much you can do with it.

You lose that guarantee stated above & you now have to go through paypal (who will make you pay return postage)

At first I thought that it was due to EBAYs outdated software platform & that they were just to lazy to fix it.  However, this is a calculated process by ebay to avoid having to honor their promise.

I guess if enough people complained about it, they would change it,  but folks blame themself & move on.  Just what ebay wants.  

[wwdolfan]

You wrote - "If the seller provides return shipping or a return label allowing you to return and then doesn’t
refund you can file with PayPal to get the refund"

Which would be outside of ebay & the seller could make up all kinds of reasons not to provide a refund.

You wrote " top reasons are remorse bottom are snad. If you choose a top reason you are opening a request for remorse"

Is that documented somewhere in the ebay world? Is that listed at the point of entry? Where do the remorse reasons end & the snad reasons begin?

[wwdolfan]

You wrote,  "

Oh and the reason it doesn’t fit does matter.  The “doesn’t fit” reason isn’t just for clothes.  It’s for if anything that doesn’t fit like you expected but it was described as the right size or part.  

However if it doesn’t fit because it’s the wrong size listed or wrong part then it’s snad.  That’s why the reason it didn’t fit was asked"

Sound like you are saying that "it doesn't fit"  all by it self is not enough information to go by & that they should expand on their explanation. 

[myangelandmyprincess]

---

@wwdolfan wrote:

You wrote - "If the seller provides return shipping or a return label allowing you to return and then doesn’t
refund you can file with PayPal to get the refund"

Which would be outside of ebay & the seller could make up all kinds of reasons not to provide a refund.

You wrote " top reasons are remorse bottom are snad. If you choose a top reason you are opening a request for remorse"

Is that documented somewhere in the ebay world? Is that listed at the point of entry? Where do the remorse reasons end & the snad reasons begin?

---

No you're making it way to complicated.  Providing you the label or the money to ship outside eBay is fine.  There is zero issue with that.   If the seller does so and then refuses to refund upon return you have PayPal you can file with and show you returned. PayPal will refund you if you do that.   eBay is no longer involved in the return process forget eBay worry about what you do have to use which is PayPal.  

[fern*wood]

---

@wwdolfan wrote:

You wrote - "If the seller provides return shipping or a return label allowing you to return and then doesn’t
refund you can file with PayPal to get the refund"

Which would be outside of ebay & the seller could make up all kinds of reasons not to provide a refund.

I really sounds like you don't want your refund at this point because it would hurt your argument.

[wwdolfan]

You wrote.   "No you're making it way to complicated.  {Your opinion} Providing you the label or the money to ship outside eBay is fine.  {Your opinion}  There is zero issue with that. {Your opinion}  If the seller does so and then refuses to refund upon return you have PayPal you can file with and show you returned. PayPal will refund you if you do that.   eBay is no longer involved in the return process forget eBay worry about what you do have to use which is PayPal. " 

So out of the frying pan & into the fire.   No thanks.

[wwdolfan]

Not sure how you get that.    If I sent it back & the seller gave me a full refund on everything I'd still have a gripe w/ ebay.  They have put me at risk with their purposeful abandonment.   Why should a customer  have to go outside ebay to complete an ebay return transaction?

[myangelandmyprincess]

---

@wwdolfan wrote:

You wrote.   "No you're making it way to complicated.  {Your opinion} Providing you the label or the money to ship outside eBay is fine.  {Your opinion}  There is zero issue with that. {Your opinion}  If the seller does so and then refuses to refund upon return you have PayPal you can file with and show you returned. PayPal will refund you if you do that.   eBay is no longer involved in the return process forget eBay worry about what you do have to use which is PayPal. " 

So out of the frying pan & into the fire.   No thanks.

---

I’ll give you that you’re making it way to complicated is my opinion however the other things are facts.  There is no violation for the seller providing a return label or shipping money.  On international transactions they have to provide it outside the return process anyhow.   

that’s the only part of protection you’ve lost since PayPal offers protection.  So all you would need is to have the seller do that which if they are on the same page they should be fine with.  You want a refund this is the way to get it at this point.  Work with what you have instead of trying to change the eBay system.   Thus why it is my opinion you’re making it complicated. You’d rather try to change the rules for you then work with what’s readily available.  

[myangelandmyprincess]

---

@wwdolfan wrote:

Not sure how you get that.    If I sent it back & the seller gave me a full refund on everything I'd still have a gripe w/ ebay.  They have put me at risk with their purposeful abandonment.   Why should a customer  have to go outside ebay to complete an ebay return transaction?

---

I can answer your question because for some reason they no longer have buyer protection on eBay such as your case 

now how about this question.  If it’s their only option do it this way why wouldn’t they?

[mam98031]

---

@wwdolfan wrote:

Not sure how you get that.    If I sent it back & the seller gave me a full refund on everything I'd still have a gripe w/ ebay.  They have put me at risk with their purposeful abandonment.   Why should a customer  have to go outside ebay to complete an ebay return transaction?

---

You have never been "at risk" except by your own opinions on what should and shouldn't happen.  Yes, Ebay applied it's published rules on an action that you choose to take without reading the statements that were on your screen before you clicked the enter or continue button.  For reasons only known to you, you feel that the rules as described should not apply to you.  You have made this abundantly clear.  We all understand you don't like the rule and therefore you feel it should not apply to you.

For all we know, you may have gotten your refund from the seller as you have repeatedly said that your seller agrees with you, but you have never answered the question if you actually got a refund.  Several times I have and others have suggested to you that if your seller is willing to work with you on this, contact them and work out the details.  But you have never told us if you did that.  For all we know, you may have gotten your refund and you are just using this thread as a source of entertainment and simply to be contrary.

The ONLY "risk" to your money has been because of your own actions or lack of action, depending on what is the reality of the status of the transaction you came here to complain about.

We all get that you would like Ebay to allow you to open multiple claims against a seller, as the original claim as filed by you would require you to pay return shipping, which you did not want to do.  So you want to have the ability to try again until such time as you find a reason for the claim that makes the seller pay for return shipping.  All of this is because you did not want to have to pay for the return shipping.  And if your item is truly a SNAD item, you have every right to feel that way.  

The resolution to your issue about your money is a simple one.  You have repeatedly said your seller agrees with you, then just work with them to resolve your issue.  And since you have said this so many times on this thread, for all we know, you have worked with your seller and have been made whole, we don't know as you don't seem to want to address that.

Either way, if you want the money back you can get it, but you may have to pay return shipping unless your seller has agreed to pay for it.  So it is just up to you.

That doesn't take away from your anger about the Ebay rule.  That is a separate issue.  But only you can make the choices.  Is it more important to you to lose all your money and just have a complaint you can continue to voice about Ebay and how they wronged you.  Or would you like to have most of your money back and you can still voice your complaints of how you feel Ebay wronged you.  The choice is yours to make.

[ed8108]

---

@wwdolfan wrote:

They have put me at risk with their purposeful abandonment.  

---

You are certainly not alone in expressing feelings of having been disappointed, unjustly treated, or feelings of having been abandoned by ebay.

Those feelings of abandonment may likely diminish with the passage of time.  Hope there may be ways to explore to assist helping you to cope with feelings of being abandoned by ebay.

[mam98031]

---

@ed8108 wrote:

---

@wwdolfan wrote:

They have put me at risk with their purposeful abandonment.  

---

You are certainly not alone in expressing feelings of having been disappointed, unjustly treated, or feelings of having been abandoned by ebay.

Those feelings of abandonment may likely diminish with the passage of time.  Hope there may be ways to explore to assist helping you to cope with feelings of being abandoned by ebay.

---

While I understand those sentiments in certain situations, this particular issue I do not.   Ebay did not "abandon" the OP.  Ebay did exactly what Ebay told them they would do.

[wwdolfan]

You wrote- "You want a refund this is the way to get it at this point.  {outside of ebay, no thanks} Work with what you have instead of trying to change the eBay system.  {I'm not to good at just going along}  Thus why it is my opinion you’re making it complicated. You’d rather try to change the rules for you then work with what’s readily available.  " {change in this case is needed and other than your one reason provided, [which is flawed] no one can explain why this is a good policy}

[wwdolfan]

You wrote   "for some reason they no longer have buyer protection on eBay such as your case

So what you mean is, just because.

"......now how about this question.  If it’s their only option do it this way why wouldn’t they?"

Because they disagree with it,  it's wrong, it's not good customer service, it's false advertising, it's a trap and they are willing to stand up for what they beleive.

[wwdolfan]

Yikes!  What a defeatist attitude.

[myangelandmyprincess]

---

@wwdolfan wrote:

You wrote   "for some reason they no longer have buyer protection on eBay such as your case

So what you mean is, just because.

"......now how about this question.  If it’s their only option do it this way why wouldn’t they?"

Because they disagree with it,  it's wrong, it's not good customer service, it's false advertising, it's a trap and they are willing to stand up for what they beleive.

---

It's not false advertising.  There are many reasons a buyer can lose buyer protection and eBay lists then in their policies.  It's not a you have buyer protection no matter what and it's not advertised as such.