Shipping

Forum Posts

Sorted by:

Request for Help With Shipping Rate Tables - eBay Employee Please Respond

We can’t apply shipping rate tables to my listings. The listings we have tried this with are fixed price items with flat shipping costs. We have made three calls to eBay and we still have not figured it out. The last person who helped was very thorou...

Resolved! False Info

I bought an item from someone and the shipping was taking too long and I inquired about it and we went back and forth with a few emails about how it's being shipped, I should have it any day, don't worry , blah blah blah. Now, this person's location ...

Return & refunds

I have a buyer who wants to return an item. Says damaged. Can I give a partial refund if when it is sent back not damaged like buyer says. Asked for pics but buyer has yet to respond! Help!

FedEx Screwed Up My Invoice

Has anyone else been charged what seems double by FedEx? When I printed the shipping label it came out of my paypal account now Fed Ex has charged me shipping fees again in my ebay invoice. I will never use Fed Ex for shipping again.

eBay app returns

Is there a way as a seller to see open returns via the eBay app? Is so where is it?

Resolved! Ebay stole $50 from me!

I sold a $250 item to the UK. The listing had a 20 % restocking fee. The buyer in an email wanted to return it "because it was a gift and he didn't like it." This is on record. No other issue. She sent it back to me, I returned $200. She filed a case...

Want to return wrong sized shoes

So I have a situation where I bought a pair of shoes which were described as a mens 9.5, but when I recieved the shoes it was in fact a size 6.5. I informed the seller that this isnt the size which was adverstised but he has ignored me since. He also...

Restocking charge have been removed from listings

I have noticed that the rerstocking charge for listings has been removed. Does this mean we can no longer charge sellers a restocking charge?I just sold an expensive item over $3000.00 Spoke with the buyer over the phone and he asked if there are ret...

14 Day Return Policy vs. 30 day return policy or offering "no Returns'-HELP!

Hello, I need alittle advice out there from other sellers on this subject. I have been selling and buying on Ebay for `14 years, but due to illness have been only lightly selling the last few years so i have gotten alittle out of touch with all of th...

Resolved! Automatic return approval?

A buyer just started a return on a pair of shoes I sold because they didn't fit properly. I had the listing set up to accept returns and am glad to take them back. But this time Ebay didn't ask for my approval. The message just said the return had be...

Ebay needs to fix Glitch adjust ship times to match Vacation Setting!

So I have had an open active store for a very very long time. In this time I have had to close my store maybe 3 times. I think the 1st 2 were for medical issues & this current time was to move from CA to Idaho.I read up on how to handle this move & s...

guaranteed delivery...on media mail?

I am a seller and I recently had a buyer ask me on 7/15 if he purchased a book on that date if it would be guaranteed to reach him by 7/19. I said I shippped from Ohio and if he was in my zone, the odds were good, but I couldn't control the USPS. He ...

Ebay invoices for Buy It Now have wrong shipping on Int'l orders.

On several occassions I've sold small items to International buyers with Buy It Now. They are automatically sent an invoice to pay with incorrect shipping charges. I clearly state that all Internaitonal orders are sent USPS First Class Pkg. What am I...

Seller will not give refund after accepting return

I received a pair of ($100) boots that were supposed to be brand new, but were already worn and had dirt in crevices of the heal. They were also the wrong model and different from what was pictured. Though the seller doesn't accept returns, there was...

eBay sends warning letter on returns

Today I get a warning email from eBay : Your Returns Are Too HighWe’ve noticed that the number of your returns marked as "item not as described" is very high.*Very high returns have a negative impact on your sales and listing visibility. Take action ...