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Received Partial refund

I recieved a partial but I am due more. How do I reopen or start a new case

Resolved! eBay Shipping Charges?

Does eBay really charge retail prices for shipping? I have purchased an item that went by FCM 15.9oz, and the seller charged $6.70 for shipping. When I inquired, she stated that eBay charges retail prices. Unbelievable! I just shipped an item (using ...

Resolved! Priority Mail error message - minimum size requirements ???

Today I went to ship an item to a customer using Priority Mail. When creating the shipping label on eBay, I got an error message saying that the package didn't meet the minimum size requirements. I've never seen this before. It was a small box (4x4x4...

forced to accept returns on my listing ?

Ive not listed a sale for while but on a recent listing I left the returns boxes unchecked but the Ebay would not let me list the item until I accepted returns and checking both boxes.Im pretty sure that that wasnt a requirement last time I sold some...

What happens when you close a return request?

Hi! I bought an item on the 13th of August, and a shipping label was created on the 14th. The tracking wasn't updating, and I wasn't even sure that the seller sent the item because only a label was created. Even though there was no tracking update, t...

SELLERS BEWARE YOU HAVE TO TAKE A LOSS IF ITEM IS RETURNED DAMAGED IMPROPER PACKING BY BUYER

So a buyer returned an item on a return request. Item was shipped back in a supermarket paperbag. eBay is totally fine with it regarless on how us sellers ship an item to a customer safely meeting all shipping carrier guidelines. However buyers do no...

First ever return/refund Keyboard damaged in transit - Please help!

I bought a $3000 Korg Keyboard off a seller on ebay. It was shipped by UPS, it arrived damaged. I informed the seller and they have said that they are getting in contact with UPS to file a claim against them. I wanted to return the keyboard and get m...

Accept a Return after the Buyer Gave it a Positive Review?

Hello, I just sold a MacBook. It was mine and I took excellent care of it. We tested it and ensured that everything was in great order. We provided several pictures and at least one showed the start-up screen. The buyer gave it a positive review and ...

User avatar by Adventurer
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  • 9 replies
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Item arrived with missing parts

Hey, I'm just wondering if anyone knows if there's guidelines for this. I bought a graphics calculator a few weeks back, and it arrived without the case that it should have. Without the case, it's significantly more fragile, and really worth a fair b...

Seller requesting shipping on free shipping

Hi all, I have recently purchased an item on here that was a "make a best offer" and was also shown as "Free Shipping". I offered a price I believed fair and the seller agreed. I paid within 4 hours of the agreeance and have now had an email from the...

No Return Policy is Not Honored by eBay

Here is another one for all you sellers out there! DID YOU KNOW THAT IF YOU LIST SOMETHING AS "NO RETURNS ACCEPTED" it does not even matter. eBay does not care if you list it as that. If a buyer wants to return something that is listed as "NO RETURNS...

eBay's FAKE Seller Protection Policy

I contacted eBay prior to a formal return request being submitted for an item that had been badly damaged for a return. PER eBay policy it stated an item returned must be in the exact same condition. I spoke with 4 eBay representitves who all told me...

Need help finding bubble wrap that is not total cr@!

Please help a fellow seller out! I have tried at least five different bubble wrap sellers recently, and have only gotten horrible supplies from them all. The bubbles are either only 1/3 full of air, or they deflate completely with the slightest press...

User avatar by Thrill-Seeker
  • 264 Views
  • 8 replies
  • 0 helpful

Dimensionalized shipping carton: when 2 items combined items purchased, carton size is not calculat

See item 153132024091. Item is a model airplane kit. When customer purchases two of these items they are combined. EBay doubles the weight but does not calculate the correct carton size. EBay takes the dimensions for a single carton for length, width...

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