WAIT!! Before you cancel that return request, know that once you do, EBAY will abandon you!

[wwdolfan]

So you want to return an item because of a SNAD right?  Ok, just make sure you choose the right reason.

I don’t mean remorse, that’s on you.   I mean a snad.

Now Ebay lumped a bunch of reasons together so it’s easier for you to choose the wrong one.

REMORSE reasons should be a separate process.

Here are your choices. Btw, EBAY DOES provide any further description & once you choose one & go forward. That’s it.

* Doesn’t fit (meant for clothing, NOT a Tractor wheel like in my case)

*changed my mind   (remorse)

*found a better price  (remorse)

*just didn’t like it   (remorse)

*Ordered by mistake   (remorse)

*Doesn’t work or is defective   should be a SNAD

*Doesn’t match description   DING DING DING!!!!!  <<<THIS IS THE ONE YOU WANT   SNAD

*wrong item sent    You would think this one too, but no!   should be a SNAD

*Missing parts  should be a SNAD

*arrived damaged  should be a SNAD

*Doesn’t seem authentic.   REMORSE

So now that you have chosen the wrong return you will get a message (if seller elected) that you need to pay return postage.   This is because your choice didn’t fall in to the;

"Get the item you ordered or get your money back. Covers your purchase price and original shipping.”

Category. 

If at this point you cancel the return process (ebay makes it very easy to do) you are now on your own.

The whole auction in question is now like a “read only” entry.  There isn’t much you can do with it.

You lose that guarantee stated above & you now have to go through paypal (who will make you pay return postage)

At first I thought that it was due to EBAYs outdated software platform & that they were just to lazy to fix it.  However, this is a calculated process by ebay to avoid having to honor their promise.

I guess if enough people complained about it, they would change it,  but folks blame themself & move on.  Just what ebay wants.  

[wwdolfan]

You wrote-"One reason that I mentioned for not allowing a case to be reopened is it opens up the ability for buyers to abuse the process. "

That needs a little more in description.  Like,  The buyer would be allowed to pick a different reason if the 1st was unsatisfactory.  Something like that?

[myangelandmyprincess]

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@wwdolfan wrote:

You wrote-"One reason that I mentioned for not allowing a case to be reopened is it opens up the ability for buyers to abuse the process. "

That needs a little more in description.  Like,  The buyer would be allowed to pick a different reason if the 1st was unsatisfactory.  Something like that?

---

Like closing and reopening until they find one that gets them what they want when it actually is a remorse reason.  

[mam98031]

Hey you got me there, Ok, You said only sellers issue refunds, you said ebay doesn't issue them,   I showed you in your own words that ebay forces sellers to issue refunds.  There does that help you?     

Nope.  I'm not the one that doesn't understand how the refund process works.   I do understand it and I do know how it works.  Who does what, when and so forth.  If you feel that refunds come from Ebay and not the seller, then there would be no need for Ebay to "force" a seller to do anything as the seller would have nothing to do with it.  You just don't understand how the process works and no matter how much we try to explain it to you, you refuse to see it.  You have made your decision on how it works and to you, you are correct and everyone else is wrong.  There is nothing I can do with that as your mind is made up, so I'm unsure as to why you want to keep talking about it.  

As stated before the vast majority of sellers work with their buyers with a Request for Return is opened.  If they do not come to an agreement during this process, either the buyer or the seller can escalate the request to a claim which means that Ebay steps in and makes the decision.  Sometimes they find in favor of the seller [rare, but it does happen] and other times they find in favor of the buyer.  If they find in favor of the buyer Ebay will issue a return label to the buyer at the seller's expense so they can return the item.  Once tracking shows the item is received by the seller, the seller has a certain amount of time to issue the refund.  If the seller does not, then Ebay will do it for the seller and it is still at the SELLER's expense.  Now there are others ways this can happen as well, but this is the most likely outcome.

You can't locate anything I wrote that suggests that I indicated that Ebay themself pays for the refund out of their own pocket, because I didn't. 

Look I've posted it a few times for you, your exact words.  Just because you refuse to acknowledge that, doesn't mean it isn't true.  I'm not going to repost it again as you would just ignore it again.  It would serve no purpose.

BTW, sometimes Ebay does refund the buyer from Ebay funds.  Most times they don't, but on small $$ items, they have been known to do it just to satisfy the buyer.

You wrote, "How can I agree with you about something that NO ONE but you were disputing?"

Where did I dispute this?  It's the point of the thread..."ebay will abandon you..."

I just pointed out that you agree w/ me. 

You feel this way because you refuse to accept that you did not understand the ramifications of your actions.  Ebay followed their published rules and they warned you on screen.  It wasn't Ebay that made the mistake, it was you.  I NEVER agreed with you that Ebay "abandoned" you.  I said Ebay followed the rules and you just want the rule to be different for you than it is for everyone else.

You wrote, "I could care less if you dare me or "double dog dare" me.... 

What a cop out!   You come on here muddy the waters, purposely,  with pointless  rants about rules & processes that I dispell,  & when asked to defend your position you won't because you can't.

No cop out, I simply made an honest statement.  I DOESN'T matter to me if you dare me.  I don't care.  If you want the answer, read the thread.  Just because you refuse to acknowledge that I and others have told you why Ebay did what they did and why we think it is a good rule, doesn't mean it isn't true.  It only means that you refuse to accept it or even acknowledge the posts.

Well this could be the point of our issues here.  I DO NOT need to "defend" my position.  You may want me to, but I have no NEED to do it.  The rule and the facts are what they are.  You just don't like them.  I have posted why I feel the rule is a good one as have others.  

Here I'll start for you 

Reasons why a buyer can't re-open a case.

1) So the buyer can't re-open the case. 

There, now everyone, pile on, come on you can do it?  Tell me, why is this a Good rule?

We already have.

Look no one here is going to change your mind on anything.  I find this a complete waste of time.  I hope everything works out for you in the future and that you don't run across this problem again.  If someone gives you a reason they believe this to be a good rule, you just post somthing about you don't agree.  So what purpose does it really serve.  You aren't going to agree with anyone as you can't see past your own belief.

[mam98031]

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@myangelandmyprincess wrote:

---

@wwdolfan wrote:

You wrote, "They wouldn't do it through ebays platform."

Correct, this my point.  You have to go oitside of ebay as ebay has abandoned the buyer & the seller to some degree.

---

Not through the return platform. The conversation about it would be through eBay, the refund through PayPal, etc.  there is nothing wrong with handling this the way we have suggested.   Nothing violates policy.   If the seller and you are on the same page you don’t need the return platform!  

One reason that I mentioned for not allowing a case to be reopened is it opens up the ability for buyers to abuse the process.  

---

We have tried to explain this a few times to the OP.  For whatever reason they have, they see the obtaining a shipping label from another source as going outside of Ebay to process the return.  They don't realize that there is NOTHING in the Ebay rules that requires any seller to purchase shipping labels or return labels through Ebay.  We can get our postage anywhere we choose to.  Ebay does not have set requirements for this as you and I know.

It is just a way for the OP to disagree with a solution to the problem.  The OP has repeatedly said that their seller was willing to work with them on the return.  But the OP won't comment on the advice to contact their seller and work out doing the return through the Ebay email system.  

It seems to me that this issue is easily resolved by the OP if they want to resolve the issue.  If the seller is willing to work with them, then contact the seller and work out the particulars.  That is all the OP needs to do.  Their reluctance to address this tells me that they really have no desire to resolve the return and refund.  They just want to debate their percieved wrong doing by Ebay.

[wwdolfan]

You shouldn't  post any longer as you ahve nothing new to add.  Just more spinning information to simply muddy the waters.

[wwdolfan]

Hang on, are you answering for others now?  Telling them how they should respond?    No one has answered for you when I have addressed you.  It's rude to do that.  Let others form their own opinion.    

[myescape]

Again why did it not fit?

If your seller is willing to refund upon return why do you need the ebay return process?It gains you nothing seller is not willing to do.

When you filed the request for a remorse reason it states BEFORE you hit continue that you will be provided a label that you will be CHARRGED for if you use it

[mam98031]

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@wwdolfan wrote:

You shouldn't  post any longer as you ahve nothing new to add.  Just more spinning information to simply muddy the waters.

---

See there is another misconception you have.  You don't have the right to do that.  This is a public forum.  I can post if I choose to, you don't determine that.  But I do have to agree that posting a response to your posts directed to me are fruitless.

[mam98031]

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@wwdolfan wrote:

Hang on, are you answering for others now?  Telling them how they should respond?    No one has answered for you when I have addressed you.  It's rude to do that.  Let others form their own opinion.    

---

Nope, nor did I say I was answering for you.  Where did I say I was answering for you?  Where did I say that others can't form their own opinions?

On the public forums, you are allowed to respond to any post you may choose to respond to.  There is NO RULE that says you can only answer postings in which are directed to you.  If that were the case, there would never be post beyond the original post.  What purpose would that serve?

Clearly we have differences of opinion.  I don't have an issue with that.  I sincerely hope everything works out for you and your seller.  

[wwdolfan]

you wrote- "

"Again why did it not fit?

If your seller is willing to refund upon return why do you need the ebay return process?It gains you nothing seller is not willing to do.

When you filed the request for a remorse reason it states BEFORE you hit continue that you will be provided a label that you will be CHARRGED for if you use it"

It doesn't matter why it didn't fit, it was to small for the axle, that's besides the point. 

I'm not going outside of ebays system.  I'd have to trust the seller to provide a refund once he has the item back.  It could get lost, he could lie, etc.  I could be without the item & my money.  That's to risky & the buyer shouldn't be put in that position because of Ebay. 

You don't file a request for a "remorse" reason.   The reasons are all lumped together.  They don't tell you which is a snad reason & which is a remorse reason.  Only after you make your choice & submit do you learn that you will have to pay return postage.  Even then it doesn't  tell you why you have to pay the return postage.

[wwdolfan]

This is the last time I'm going to deal with you. At this point you have stated all you have on this matter. You have nothing new to add & you refuse to defend your position, but are happy to try & get the last word soley to do so.  I have tried to steer you back on to topic a few times.  If you respond again, good for you, you will have gotten the last word, however, unless you have something new or are willing to defend your position, I will not respond.

You wrote, "Nope, nor did I say I was answering for you.  Where did I say I was answering for you?"

I posted a respnce to a poster,  You answered for THEM,  not for me.   In that same post,  you went on to try & explain, to the room, why they shouldn't bother responding to me.   

[myangelandmyprincess]

---

@wwdolfan wrote:

you wrote- "

"Again why did it not fit?

If your seller is willing to refund upon return why do you need the ebay return process?It gains you nothing seller is not willing to do.

When you filed the request for a remorse reason it states BEFORE you hit continue that you will be provided a label that you will be CHARRGED for if you use it"

It doesn't matter why it didn't fit, it was to small for the axle, that's besides the point. 

I'm not going outside of ebays system.  I'd have to trust the seller to provide a refund once he has the item back.  It could get lost, he could lie, etc.  I could be without the item & my money.  That's to risky & the buyer shouldn't be put in that position because of Ebay. 

You don't file a request for a "remorse" reason.   The reasons are all lumped together.  They don't tell you which is a snad reason & which is a remorse reason.  Only after you make your choice & submit do you learn that you will have to pay return postage.  Even then it doesn't  tell you why you have to pay the return postage.

---

If the seller provides return shipping or a return label allowing you to return and then doesn’t refund you can file with PayPal to get the refund 

top reasons are remorse bottom are snad.  If you choose a top reason you are opening a request for remorse 

[myangelandmyprincess]

---

@wwdolfan wrote:

This is the last time I'm going to deal with you. At this point you have stated all you have on this matter. You have nothing new to add & you refuse to defend your position, but are happy to try & get the last word soley to do so.  I have tried to steer you back on to topic a few times.  If you respond again, good for you, you will have gotten the last word, however, unless you have something new or are willing to defend your position, I will not respond.

You wrote, "Nope, nor did I say I was answering for you.  Where did I say I was answering for you?"

I posted a respnce to a poster,  You answered for THEM,  not for me.   In that same post,  you went on to try & explain, to the room, why they shouldn't bother responding to me.   

---

If you’re referring to when she responded telling me they tried to explain already.  I didn’t have an issue with her responding. 

Also think about it your getting on to a poster  for answering/responding for someone else and in doing so you’re responding for someone else ...  if she wasn’t answering for you but for someone else let the someone else respond and deal with it if it bothers them. 

[myangelandmyprincess]

Oh and the reason it doesn’t fit does matter.  The “doesn’t fit” reason isn’t just for clothes.  It’s for if anything that doesn’t fit like you expected but it was described as the right size or part.  

However if it doesn’t fit because it’s the wrong size listed or wrong part then it’s snad.  That’s why the reason it didn’t fit was asked 

[mam98031]

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@wwdolfan wrote:

This is the last time I'm going to deal with you. At this point you have stated all you have on this matter. You have nothing new to add & you refuse to defend your position, but are happy to try & get the last word soley to do so.  I have tried to steer you back on to topic a few times.  If you respond again, good for you, you will have gotten the last word, however, unless you have something new or are willing to defend your position, I will not respond.

You wrote, "Nope, nor did I say I was answering for you.  Where did I say I was answering for you?"

I posted a respnce to a poster,  You answered for THEM,  not for me.   In that same post,  you went on to try & explain, to the room, why they shouldn't bother responding to me.   

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That is NOT answering for you.  It is simply a post directed at the other poster on this thread.  Nothing more.