WAIT!! Before you cancel that return request, know that once you do, EBAY will abandon you!

[wwdolfan]

So you want to return an item because of a SNAD right?  Ok, just make sure you choose the right reason.

I don’t mean remorse, that’s on you.   I mean a snad.

Now Ebay lumped a bunch of reasons together so it’s easier for you to choose the wrong one.

REMORSE reasons should be a separate process.

Here are your choices. Btw, EBAY DOES provide any further description & once you choose one & go forward. That’s it.

* Doesn’t fit (meant for clothing, NOT a Tractor wheel like in my case)

*changed my mind   (remorse)

*found a better price  (remorse)

*just didn’t like it   (remorse)

*Ordered by mistake   (remorse)

*Doesn’t work or is defective   should be a SNAD

*Doesn’t match description   DING DING DING!!!!!  <<<THIS IS THE ONE YOU WANT   SNAD

*wrong item sent    You would think this one too, but no!   should be a SNAD

*Missing parts  should be a SNAD

*arrived damaged  should be a SNAD

*Doesn’t seem authentic.   REMORSE

So now that you have chosen the wrong return you will get a message (if seller elected) that you need to pay return postage.   This is because your choice didn’t fall in to the;

"Get the item you ordered or get your money back. Covers your purchase price and original shipping.”

Category. 

If at this point you cancel the return process (ebay makes it very easy to do) you are now on your own.

The whole auction in question is now like a “read only” entry.  There isn’t much you can do with it.

You lose that guarantee stated above & you now have to go through paypal (who will make you pay return postage)

At first I thought that it was due to EBAYs outdated software platform & that they were just to lazy to fix it.  However, this is a calculated process by ebay to avoid having to honor their promise.

I guess if enough people complained about it, they would change it,  but folks blame themself & move on.  Just what ebay wants.  

[wwdolfan]

Per ebay, "We don't allow our members to use eBay to contact each other to make offers to buy or sell items outside of eBay. ..... Make sure you follow these guidelines.
If you don't, you may be subject to a range of actions. We may limit, restrict, or suspend you from buying, selling, or using site features."

What you are puposing I do would violate the above. 

[hafoster]

---

@wwdolfan wrote:

Per ebay, "We don't allow our members to use eBay to contact each other to make offers to buy or sell items outside of eBay. ..... Make sure you follow these guidelines.
If you don't, you may be subject to a range of actions. We may limit, restrict, or suspend you from buying, selling, or using site features."

What you are puposing I do would violate the above. 

---

Sigh.

One of numerous, repeated examples, most recently:

https://community.ebay.com/t5/7/9/m-p/28900787#M1275851

it is ok for buyers and sellers to share contacting information after the buyer has paid

[mam98031]

---

@hafoster wrote:

---

@wwdolfan wrote:

Per ebay, "We don't allow our members to use eBay to contact each other to make offers to buy or sell items outside of eBay. ..... Make sure you follow these guidelines.
If you don't, you may be subject to a range of actions. We may limit, restrict, or suspend you from buying, selling, or using site features."

What you are puposing I do would violate the above. 

---

Sigh.

One of numerous, repeated examples, most recently:

https://community.ebay.com/t5/7/9/m-p/28900787#M1275851

it is ok for buyers and sellers to share contacting information after the buyer has paid

---

I'm not at all sure what any of this has to do with this OPs issue.  If they are convinced the seller is on the same page as they are about the return, there is NOTHING to prevent the OP from contacting the seller and making arrangements for the return of the item.  There is NO requirement to have a claim opened for a seller to accept a return.  

And they don't need to share contact info really.  Unless the seller is NOT on the same page as the buyer and the buyer is to pay return shipping.  Then they do have to share the address.  But this also can be done without the buyer or seller getting into trouble.  We ARE ALLOWED to accept returns without a claim being opened.

[myangelandmyprincess]

---

@wwdolfan wrote:

Per ebay, "We don't allow our members to use eBay to contact each other to make offers to buy or sell items outside of eBay. ..... Make sure you follow these guidelines.
If you don't, you may be subject to a range of actions. We may limit, restrict, or suspend you from buying, selling, or using site features."

What you are puposing I do would violate the above. 

---

The policy you quoted has nothing to do with what I suggested you do to resolve your issue.   You aren’t offering to buyer or sell outside of eBay.  I’m unsure why you think it relates to your situation 

[wwdolfan]

You wrote,  "No where in the sentences you decided to post above did I say that the seller "can't" issue you a return label."

I never said you did. I said Ebay said they can't. Are you saying that the seller can? without going outside of ebay?

You wrote- "And YES it is the sellers that take returns and issue refunds, not Ebay"

That's simply not true, we all know it's not, why would you claim that? Ebay hasn't forced you or a seller you know or have conversed with to give a refund? Of course they have.

You wrote- "I understand why the policy is in place and I personally agree with it."

I'm glad your not my seller, my seller wants to work w/ me, has admitted his wrong doing & offers me all I ask for. but that's not the point.

You wrote- "in your opinion it is, but in mine and others that have posted on this thread it is not." {The right thing to do}

So if you sent a snad to a buyer by accident & they had what happened to me happen to them, you'd tell them tough luck? I don't think others here share that attitude.

You wrote, "they {ebay} aren't going to go change a policy because ONE buyer out of millions and millions and millions of buyers is upset with them about something the buyer had complete control over."

Again, not sure why you are saying this, It's the 1st time it has happened to me & with a little research anyone can see that it's a big topic of discussion.
It's not completely in my control, maybe re-read from the start.

You wrote: "Again, if "all parties" are on the "same page", you can solve your issue by just dealing directly with the other party and make arrangements for the return."

Outside of ebay, against their tos, and as you agree with the policy & like it, if you were the seller, the buyer would be out of luck.

[bonjourami]

i think you, and all you other good folks trying to help, better give up on this thread..its hopeless..LOL..

[wwdolfan]

You wrote, "What you really mean is Ebay wont alter their rule for you."      Isn't that what I said?  Isn't that what I'm writing  about on here?  

[wwdolfan]

You wrote,   "Why should a seller be responsible to pay return shipping for a remorse return,because the buyer changed his mind?"   Agreed, 100%!  Glad we agree.

[wwdolfan]

You wrote, "eBay tells you when you go to close the request that you won’t be able to return-open it or open a new one. If you make a mistake and open the wrong kind of request, you have to call eBay to fix it. "

If you choose the wrong reason  you have to call ebay?  Do they share this with you somewhere?  

The problem is, Ebay is allowing the user to close the return.  When either the buyer or seller requests that a return be closed, ebay,  should be the one that does it after they review the situation.   If that had happened in my case they would have seen that their "choices" are vague & they could have corrected it on there end and avoided a call from a customer. 

[mam98031]

You wrote,  "No where in the sentences you decided to post above did I say that the seller "can't" issue you a return label." 

I never said you did. I said Ebay said they can't. Are you saying that the seller can? without going outside of ebay?

If they want to they can.  But they do not have to and you can't force them to do that.  When you are emailing inside of Ebay, you are NOT going outside of Ebay.  You are still within Ebay.

You wrote- "And YES it is the sellers that take returns and issue refunds, not Ebay" 

That's simply not true, we all know it's not, why would you claim that? Ebay hasn't forced you or a seller you know or have conversed with to give a refund? Of course they have.

True, why would I know anything about this as I've only been selling for almost 20 years.  You are right, when my buyers return something, it is Ebay that gets the item and refunds the buyer with Ebay's money.  Are you kidding me???!!!???  Good grief !!!

I've NEVER had Ebay have to "force" me into taking care of one of my customers.  Certainly there are sellers that have  been "forced" for one reason or another to give a refund.  But even when that happens, it is STILL the SELLER's money being refunded to the buyer, NOT Ebay's.

You wrote- "I understand why the policy is in place and I personally agree with it."
I'm glad your not my seller, my seller wants to work w/ me, has admitted his wrong doing & offers me all I ask for. but that's not the point.

Then what is your problem.  Work with your seller.  Get what it is you want and move on.  I'm not at all sure why you are glad that I'm not your seller as I have offered you ZERO information on how I would have handled your claim as a seller.  You again are making ASSUMPTIONS about something never even discussed here.

You wrote- "in your opinion it is, but in mine and others that have posted on this thread it is not." {The right thing to do}
So if you sent a snad to a buyer by accident & they had what happened to me happen to them, you'd tell them tough luck? I don't think others here share that attitude.

I NEVER said that either.  You want to read what you what to read, no matter what anyone seems to tell you.  What I said and have said repeatedly is that Ebay's rule on NOT allowing you to open another claim is a solid one and has good reasons for being in place.

I NEVER ONCE told you as a seller what I would or would not do if I have a buyer in the position you are in.  You are just making guesses as to what I may or may not do and they aren't based in reality of what I may or may not do.

You wrote, "they {ebay} aren't going to go change a policy because ONE buyer out of millions and millions and millions of buyers is upset with them about something the buyer had complete control over."
Again, not sure why you are saying this, It's the 1st time it has happened to me & with a little research anyone can see that it's a big topic of discussion.
It's not completely in my control, maybe re-read from the start.

You are again correct.  It is an issue for those that don't read the disclaimer about not being able to open up another claim if you close the one you have open.  That is why it is always wise to read the screens before you and make sure you understand what is about to happen if you hit enter or continue.  That is the responsibility of the person taking the action.

You wrote: "Again, if "all parties" are on the "same page", you can solve your issue by just dealing directly with the other party and make arrangements for the return."
Outside of ebay, against their tos, and as you agree with the policy & like it, if you were the seller, the buyer would be out of luck.

AGAIN YOU ASSUME.  NOTHING I have ever said or suggested was to work with your seller "outside" of Ebay.  I've explained this several times, but you seem to want to twist stuff into what you want them to mean and to heck with the facts.

[mam98031]

---

@bonjourami wrote:

i think you, and all you other good folks trying to help, better give up on this thread..its hopeless..LOL..

---

You are certainly correct.  You can't help those that simply refuse to be helped.

[mam98031]

---

@wwdolfan wrote:

You wrote, "eBay tells you when you go to close the request that you won’t be able to return-open it or open a new one. If you make a mistake and open the wrong kind of request, you have to call eBay to fix it. "

If you choose the wrong reason  you have to call ebay?  Do they share this with you somewhere?  

The problem is, Ebay is allowing the user to close the return.  When either the buyer or seller requests that a return be closed, ebay,  should be the one that does it after they review the situation.   If that had happened in my case they would have seen that their "choices" are vague & they could have corrected it on there end and avoided a call from a customer. 

---

That is not correct.  Buyer's should always have the ability to close a claim they file themselves without having to take time to call Ebay.  Sometimes buyer's open a request for return by mistake.  The buyer has the right to close it if they choose.  A seller can NOT close a claim on their own.  That can only be done by the buyer or by Ebay and that is by design.

The choices were NOT vague, you just didn't understand them, there is a difference.

[missjen831]

---

@wwdolfan wrote:

You wrote, "eBay tells you when you go to close the request that you won’t be able to return-open it or open a new one. If you make a mistake and open the wrong kind of request, you have to call eBay to fix it. "

If you choose the wrong reason  you have to call ebay?  Do they share this with you somewhere?  

The problem is, Ebay is allowing the user to close the return.  When either the buyer or seller requests that a return be closed, ebay,  should be the one that does it after they review the situation.   If that had happened in my case they would have seen that their "choices" are vague & they could have corrected it on there end and avoided a call from a customer. 

---

Why wouldn’t you call eBay when you realized your mistake and ask if it can be fixed?

They can’t hold our hands and treat us like toddlers. 

[fern*wood]

Plenty of returns are handled without any official ebay case being opened.  How do you think it worked before this process was rolled out? You are mixing up your rules.  Purchases can't be done outside of ebay, but returns are a whole different thing.  The process makes it easier, but since you messed that up, just go to plan B.

You mentioned your seller already offered to take back your item.  Just ask them for a return label.

[bonjourami]

yes, every response post is challenged.