Shipping

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Resolved! New seller, how long do I have to ship item? (going out of town)

I set an auction to end on the wrong day by mistake. I have a listing that will end Tuesday night (not Monday as I thought). I will be out of town Tuesday> Friday. Can I ship on Saturday? I would of course communicate with the buyer and apologize. I ...

No option to create an eBay case eBay are also baffled by this

Hello people, Ok this is a strange one maybe someone could shed some light on. Ok so I live in The Netherlands but as I'm originally from the UK and I have had a UK eBay account since 2003 I still use it a lot. A couple of weeks ago I purchased an it...

Double chcking SNAD return process

Double checking that I am doing this correctly since ebay policies keep changing. I won a hard drive listed as new that arrived not working. I sent the seller a message stating the issue, seller replied saying its new and shouldn't have an issue and ...

Buyer provided former shipping address

I shipped item to Buyers eBay/PayPal confirmed address and then was advised by buyer that the address was their old one and that they now lived in another state. The Item was delivered to thier old address and they expect me to sort things out. I DID...

Tracking Number Not Working

Anyone else having trouble clicking on the tracking number for a sold and shipped item?This is occuring in the "Sold" section on my All Selling page.When I click on the number, nothing happens. This problem started about 2 days ago.

Resolved! Bought faulty item, Ebay did not let me return, Paypal did not decide in my favor

Early June 2018 I purchased and paypalled a electronic music instrument.Instrument arrived faulty.I contacted seller, and asked for advise.Seller insisted I open up the instrument and try some fixes.So I did.Fault still there.I conracted seller for r...

I cancelled an order & Buyer initiated a Return

I had a buyer requesting to return some shoes because it didn't fit her. I agreed and asked to send back the product, which I received it yesterday. Please note, this is my first time returning an item. I hit the "Cancel Order" button and provided a ...

Seller deducted shipping cost on return when their mistake.

I recently returned an item because of a mistake in the seller's listing, they listed an incorrect part number in the auction title. The seller accepted the return but they deducted the return shipping from my refund. How do I get eBay to assist me i...

Handling Fees for Returns

Does anyone have any suggestions on how to create a listing where you can charge a handle fee for returns? I used to have a restocking fee for returns to recoup my shipping charges but now since that has been taken away I am unaware of what to do. Pe...

Ebay customer service is a joke!

I just got off the phone with 3 different ebay reps for over an hour. The first two reps were polite, but the third one, which is from the Appeal team, was the crazy one. She did not try to help. All she did was argue back at me and would not listen ...

Calculated shipping on 2 identical packages

Is there any way to offer calculated shipping for an order that would involve 2 boxes that are the same size and weight but are not able to ship in a single box?This would be FedEx Trying to keep it simple for buyers

Package was delivered but buyer did not receive

The tracking number for both the buyer and myself show the item was delivered, but the buy has opened a case stating “items not arrived.” I would like refund the buyer here, but what if I choose not to. What would happen if eBay steps in to solve thi...

Seller cancels my order twice -Relists ups it $600 higher. List & sells it on another website

Buyers Beware There is a ebay seller who repeatedly relists a Neil Lane wedding set and upping the price. She will not honor the transactions and canceled my $1900 order and refunded my money. She claims Ebay is ripping her off by charging her eBay F...

Resolved! USPS Media Mail

I have had several lost/undelivered packages in the last few months using USPS MEDIA MAIL. Is anyone having the same problems? Forget about calling Customer Service, you're on the phone for an hour and never get to talk to anyone.

New eBay scum? How to resolve this?

Hello,I purchased an item (and payed for it) on Jun 25th. I received a confirmation email from eBay with the estimated delivery dates: Thu, July 5th - Tue, July 31st. I never received the “item shipped” message. Since it happens sometimes, I did not ...