mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Ahh, now I get it, I see that you are a big time ebay seller & this is either a 2nd job for you or it’s your main business.
You are ASSUMING something you know nothing about. I am by no stretch of anyone's imagination [except yours] a "big time" seller. I am a long time seller, there's a difference.
So, of course, you are passionate in defending your cash cow.
Again you are making an ASSUMPTION about something in which you have ZERO knowledge of. But I will say that it quite funny and I appreciate the chuckle.
You can spin it all you like. It does appear that you have taken a special interest to this. Not sure why that would be.
No I'm not spinning anything, I'm simply trying to help you be more informed. Nor have I taken any "special interest" in this thread. I'm simply a participant as I will sometimes do on various threads. That is the purpose of the discussion boards anyway.
I’m not going to go through all the items ebay allows buyers & sellers to get out of or change, etc. There was no mention of the finality of my action. The reasons you provided; “It would be unfair that once a claim is settled….” Don’t hold water & have nothing to do with my situation as all parties involved; Me, the seller & Ebay all agree that I should receive a complete refund along with the shipping & return shipping cost.
One thing about Ebay that you need to accept is that Ebay defines the rules and the verbage they use. You nor I control that. Your opinion may be very different than Ebay's, but Ebay's will be what you have to deal with. I get it that you disagree with them and that is your right, but it will not change your situation at all.
But now I can’t do it through Ebay as they won’t alter their rule.
WHAT???!!!??? You are expecting Ebay to "alter their rule" for you???? Why in the world would they do that? Why do you even expect them to do that? Why would the rule apply to other Ebay members but not to you?
I would have to depend on the seller to do the right thing as Ebay won’t.
The seller still may refund you for the price of the item [less shipping]. They can agree to do that with or without an active claim. You just need to contact your seller. Ebay has nothing to do with that, it is all up to your seller. However it is highly likely that your seller will still require you to return the item, or they may not. All depends on what the seller wants to do for you.
If an action is so final & can’t be altered, it should be listed at the top in bold letters. You don’t feel this way?
I never said that you shouldn't be informed. I said exactly the opposite. And it is, as you can see on the screen shot I provided in an earlier posting.
I’m not to good at just going along when something is wrong which this is.
It is wrong in your opinion, but not in Ebay's. You nor I write the rules for Ebay, Ebay does. So if you are going to use the site you MUST adhere to their rules. And there are lots of us that disagree with a rule sometimes. In this particular case I get it that you are upset by the outcome, but you need to realize there is not a darn thing you can do about it at this time. You can voice your concerns to Ebay and maybe someday in the future they my adjust the policy, but that will do nothing to your current situation.
Ebay failed here & it’s clear.
It is clear to you and I respect that. But they are adhering to the rules as published on the site. While you'd like to be an exception to the rule, it isn't likely to happen.
@wwdolfan wrote:I didn't get any such warning. & it's interesting that you have a screen print of this. Of all things.
As I said when I posted the screen shot to Jen, I "found" the screen shot. There you go assuming something again and that is likely exactly what you did when you closed the claim. You assumed you could open another one instead of reading the disclaimer.
Look, this is just a case of live and learn. We don't always agree with the lesson learned, but we need to learn from it so it isn't repeated. It doesn't matter if you agree or not. You need to deal with your situation the best you can within the rules as provided by the site you are working with. You don't have to like it, but you do have to deal with it.
It is completely up to you on how you'd like to proceed. You can file the claim in PP if you want, but you will still need to pay the return shipping. Or you can write your seller and ask if they will still accept the return. If they will, chances are they are still going to require you to pay the return shipping. Or you can decide to just keep the item. The choice is yours to make, there is no right or wrong answer. Just your choice.
I'm sorry you are having such a difficult time with this. I am confident it is very frustrating for you. And I understand why it is frustrating for you as you don't agree with the Ebay rule. Sellers find themselves in that position all the time. But you just have to figure out what is your best option and move forward with that. I do sincerely hope it all works out for you.
@wwdolfan wrote:So, WHY? Why can't it be re-opened? Who said it can't? What is the valid reason that it can't? The reason is clear, they simply don't want to honor their promise.
mam98031's responce is typical of ebay supporters that blame the the buyer. Trying to place the blame solely on the buyer. Not the case, Ebay has a resonsibility & an expectation that they will behave in a professional & honest manner.
If it wasn't a trap They would allow you to re-open it.
If it wasn't a trap, they would display their disclaimer at the point of entry.
eBay cannot subjugate your seller to double jalopy due merely to your nebulance.
Do you say in court: Oops I selected the wrong charge, let's try this again?
Moronver, you had to select a closing argument at this page:
before you submitted to the button!
Further; you state.. "This has nothing to do with the issue you have and Ebay has NOTHING to do with it either.
It is SELLER's NOT Ebay.... and ....they {ebay} can force you to adhere to the rules they set forth." Which is it? So why can't the seller through Ebays system, issue me a return label that provides tracking?
I think this is your frustrations talking here. Your interpretation of what I said isn't exactly accurate. No where in the sentences you decided to post above did I say that the seller "can't" issue you a return label. Nor did I contradict myself. Ebay CAN make you adhere to their rules whether you like it or not. The rules that apply to the rest of us do apply to you as well.
In one breath you say that its Ebays site & we have to abide by all their rules then you say, " It is SELLER's NOT Ebay that take returns and issue refunds."
In that breath I'm absolutely correct. This is Ebay's site and Ebay's rules for EVERYONE, both buyers and sellers. And YES it is the sellers that take returns and issue refunds, not Ebay. Ebay does NOT handle the products sold on Ebay. They never touch the product. Ebay is simply a site in which we all come to trade.
So, why can't I return it without going outside of Ebay? Answer- Because Ebay won't allow it. They know its wrong, have admitted to such but won't do the right thing.
Correct. Ebay has informed you that you do not have the ability on this site to file a second claim as that is against the rules of the site. I'm not sure where you feel the "admitted" it was wrong, but that really doesn't matter. You were told when you were considering closing the claim that you could not reopen it. It isn't Ebay's fault you did not read the statement that appeared on your screen before you clicked to close it. I'm not sure why you continue to want to rehash all this. The rule is not going to change for you.
Businesses do change their policies from time to time.
True as has Ebay. But they aren't going to go change a policy because ONE buyer out of millions and millions and millions of buyers is upset with them about something the buyer had complete control over. Ebay did not force you to close the claim, but they warned you what would happen if you did. And you are upset with them because they did what they told you they would do if you closed the claim.
The policies that are wrong, which this clearly is.
Something that is clear to you is not necessarily clear to others. I understand why the policy is in place and I personally agree with it. I respect that you do not as you have every right to disagree.
When all parties are on the same page & in agreement to the resolution but are stopped by a website policy, logic deems that it should be changed.
Like I have told you MANY times. If you feel your seller was on the "same page" with you, just contact your seller. There is NOTHING that will prevent them from taking the return if they still choose to do so. A buyer nor a seller is required to have an open claim to process a return. So if you two were on the "same page", the resolve your own issue, contact your seller and make arrangements to return the item for refund.
You are saying that it's just, fair & appropriate, where anyone else can see that it is in error.
I speak for myself and you speak for yourself. Neither of us can speak for others. Yes I see the rule as appropriate and yes you disagree. I completely understand.
10 years doesn't mean a long time seller but 2700 + items, to most, means a big time seller.
That is not the definition of a "big time seller" to "most". That only means the seller is selling about 270 items per year or about 23 items a month. That is a small seller. I do however also think that a seller of 10 years is a long time seller.
You have commented on 20 differnt topics in the past 24 hours.
And your point is what? Are you suggesting that this is somehow wrong or improper? What is your point?
You must be involved w/ ebay on some other level, hence "I'm simply trying to help you be more informed." so that may be why you are defending their policy.
That is a typical response from a poster that doesn't like what they are hearing from another poster. As the whole site is, the threads are part of Ebay. Ebay requires their employees to identify themselves as such on any and all threads they may post. Each post is clearly marked as being from an Ebay employee.
You wrote' "WHAT???!!!??? You are expecting Ebay to "alter their rule" for you???? {yes}
Well they won't. Maybe someday in the future they may adjust the policy as they do many policies. But they aren't going to change it for you to fix your current issue with them.
Why in the world would they do that? {it's the right thing to do}
In your opinion it is, but in mine and others that have posted on this thread it is not. I respect that you feel they should make an exception for you. You have the right to feel that way. But it doesn't mean they are going to do it.
Why do you even expect them to do that? {because all parties involved are on the same page with what should happen}
Why would the rule apply to other Ebay members but not to you?"
{Where did I state that I wanted preferential treatment?}
Again, if "all parties" are on the "same page", you can solve your issue by just dealing directly with the other party and make arrangements for the return.
Also-
You wrote ; "... you need to realize there is not a darn thing you can do about it at this time.
You can voice your concerns to Ebay and maybe someday in the future they my adjust the policy, but that will do nothing to your current situation."
Wait, I can speak out about this injustice? Hmm, now how would I do that?
Absolutely you can speak out. I said that when I said "voice your concerns". So I'm unsure what your question is about what I said. And you have been doing that, so what is your question to me or about what I posted?
