Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Return Shipping Scam, INAD - Old Scam Lives On

Hello everyone, I'll start off by saying that I am a long-time eBay seller and buyer, but I sell infrequently. I stupidly sold a CPU on October 21, to a buyer with zero feedback, against my better judgement. The CPU was brand new and sealed. Shortly ...

Resend return shipping label.

Is there a way to resend a return shipping label to a buyer who is returning an item? The buyer claims he never received one and insists that there is a way for me to resend the label.

Suggestion for ebay - have an option to request a refund OR replacement

I recently bought 2 identical car part items from a seller on ebay. When they arrived one was actually a different type of fitment. I contacted the seller and agreed I'd start the return process as I'd be able to print off a pre paid return label as ...

Handling time vs ebay delivery estimates

I will start by saying my handling time is 3 business days as I did not want to be involved with eBay guaranteed shipping. I send my items out sooner. Now with EBay 's estimated delivery date and handling time not being shown I am getting irate buyer...

Return from abroad making Free Returns super expensive! Help appreciated

I just had a buyer request a return from the UK because he did not read the ad that stated it was " broken and needs fixed and not working" (Two boxing puppets..one perfect...in bag..one broken). This transaction will cost me $$87 . My ebay sales ass...

Resolved! How does Guaranteed delivery work?

I was supposed to get an item today with guaranteed delivery, but as of 8pm, nothing. When I try to file a late delivery report, I get, There's still time before your item should be delivered. If you don't have your item by the guaranteed delivery da...

Resolved! 30 return policy is absured!!!!!

Who in their right mind puts a 30 day return policy on a used item? Is E-Bay trying to compete with Wal-Mart of Amazon? What makes E-Bay think that after we sell an item we can just sit on the money for 30 days until we know joe whoever is happy with...

Resolved! I just had an international buyer "buy' my item- I don't ship overseas.

I'm new to selling and just had a buyer - purchase my item -He did not pay for it . It clearly says that I only ship to the lower 48 states. I know now that I was supposed to block countries that I don't want to ship to. So I have an unpaid item to a...

Buyer wants to return "defective" item

I sold a bluetooth device that is not compatible with my new phone, it still works and worked before I shipped it out, but my buyer is saying it won't pair with their phone and calling it defective. I know for a fact it paired with my old phone befor...

Labels

So I guess ebay changed things again. Please if anyone is having this same issue report it to ebay. I called ebay and the woman I spoke with never heard of the issue, she just came back on the line after a hold and wanted to verify me even though I h...

Resolved! USPS Messed Up! Media Mail Package Delayed and Damaged. Buyer insist refund. Can I insist a return

I sent a package on April 25, containing a book, to New Jersey from Ohio via Media Mail. The estimated delivery date was May 2nd. When the package had not arrived by this date, the buyer contacted me asking me to check into it. I did. The package was...

Can we compile USPS scan sheets after the fact or when eBay's bulk shipping tool doesn't work?

I just generated 27 labels right at midnight for my next day's shipments and of course, I got an error message (System unavailable. Please try again later!) right as the PDF and USPS scan sheet were compiling. I did get billed for the labels, and the...

Shipping multiple items but box size remains the same.....

I had a listing with up to 10 available. I had it set to calculate shipping. One buy purchased all of them, it multiplied the weight but didn't increase the box size. It figured the cost of shipping 10X the weight in the same size box that one item w...

Has anyone had a shipping fee on listing and at close it said free shipping?

Somehow, I had a shipping fee listed with the auction and in the description. I sent invoice which included shipping fee, which was the total, but the buyer was only billed for the auction. The bill then said free shipping. She is going to pay the sh...

Off topic about Amazon.

As most know here I am a mail carrier. Yesterday the times finally caught up with my little Post Office. We are a combined office 2 city/ 2 rural for one zip and 3 rural that covers another zip. Mine is the largest rural route in the office at 97 mil...