Underpaid Shipping again

[dr.ratchet1]

I got another Underpaid adjustment thing saying it cost $6.34 and it’s also saying Charge failed. What should I do?

[123dreamland-2009]

Try putting the correct postage on your packages that should stop it. Are you weighing them before shipping? Is the scale correct?

[dr.ratchet1]

I didn’t know the package weight 

[itsjustasprain]

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@dr.ratchet1 wrote:

I got another Underpaid adjustment thing saying it cost $6.34 and it’s also saying Charge failed. What should I do?

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Appeal it - assuming that you believe they got it wrong. In my encounters with USPS price adjustments the numbers they gave as conflicting with my original package specs were so way off that when the appeal went in for them to take another look then they granted the appeal pretty quick. Usually has something to do with their automatic weighing system getting confused in some way - two packages stuck together going through the scales for example.

Not sure what 'Charge failed' means unless they were trying to draw a payment from an empty checking account or an expired credit card. I would ignore that for the moment and get the appeal sent in first.

[itsjustasprain]

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@dr.ratchet1 wrote:

I didn’t know the package weight 

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Well - that is kind of important... 😁

[mommaknows]

I always add a few ounces, just in case. But that's me. I hope that you check your scale and measure twice. 

Best moving forward. 

[fern*wood]

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@dr.ratchet1 wrote:

I didn’t know the package weight 

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Since you state this happened again, I know you realize you need to have a scale in order to purchase correct postage.  You must enter correct weight & dimensions for your labels. 

[stuff4divas]

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@itsjustasprain wrote:

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@dr.ratchet1 wrote:

I didn’t know the package weight 

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Well - that is kind of important... 😁

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@itsjustasprain   scary!!

[ebooksdiva]

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@dr.ratchet1 wrote:

I didn’t know the package weight 

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👆🏻👆🏻👆🏻👆🏻👆🏻👆🏻👆🏻👆🏻👆🏻That right there is your problem get a scale it’s important to have exact weights and dimensions, you can’t just guess or assume what eBay puts into your shipping is correct. 

[simply-the-best-for-you]

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@dr.ratchet1 wrote:

I didn’t know the package weight 

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I don't understand what you mean by this.  How can you be shipping without knowing the weight?  Both the weight, rounded UP to the next ounce plus the dimensions, must be entered to purchase a label for your pkg. 

If you guessed at the weight or dimensions, I would assume the unerpayment notice is real.  

Can you clarify how you're shipping & what you mean by you don't know the weight? 

[tobaccocardyahoo]

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@dr.ratchet1 wrote:

I didn’t know the package weight 

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If you don't want to buy a scale you can wait on line at the PO and pay the retail postage rate.

[itsjustasprain]

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@simply-the-best-for-you wrote:

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@dr.ratchet1 wrote:

I didn’t know the package weight 

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I don't understand what you mean by this.  How can you be shipping without knowing the weight?

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Not sure if this is still occurring but I was at the PO one day when the woman at the next counter was making a big fuss about how much her package should cost. She had a prepaid label from Ebay showing a package weight of 0 lbs and 1 ounce.

The clerk (and me once I barged into the conversation) tried to explain to her that you have to specify the weight of the package in order to pay the right postage. (Ground advantage) She was adamant that she just bought and printed the label that Ebay had given her. Apparently the default was 0 lbs and 1 ounce if you do not do your own weighing (or at least put in your own guesstimate of the weight). I think someone else posted in the past - when we were talking about this same thing a year or two back - that the default dimensions are equally weird: 1 inch by 1 inch by 1 inch.

So anyway - she stomped off in a huff to go home and try again after the clerk persuaded her to not send the package with that label on it as she would not be able to get it refunded later. She probably blames Ebay for the whole thing. 🙄

[simply-the-best-for-you]

@itsjustasprain  Yeah, probably does blame eBay 😞   I know the dimensions default at all 1x1x1.  You know how I know that?  I bet you can guess 😀  Even as a 29 year seller, I never changed those.  Which was perfectly fine until GA came along.  Even then it was ok unless it was >1 lb, but even then it was ok b/c I sent them out that way for over a year with no problems.  It wasn't until I was having some confusion with the rate shown to a particular buyer that a very kind, patient & helpful poster @wastingtime101  beat it into my head that it now matters LOL. 

The weight of course, always matters.  I hope OP comes back to enlighten us, I don't understand what she's doing.