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USPS not scanning packages

Is anyone else having a problem with USPS not scanning every package? I have packages from the 20th of July (today is the 25th) that still have not been scanned. I went to the local post office where I drop off packages and after standing in line for 45 minutes, spoke to a supervisor about this. Her response was "lately, we've been overwhelmed and haven't had a chance to scan everything that comes in",. Well, why the hell do you offer tracking if you're not scanning packages? Apparently the station (Detroit) that the packages are being sent to are also not scanning. It's a huge mess with angry buyers thinking that I'm holding on to their packages for days at a time. 

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49 REPLIES 49

USPS not scanning packages

Yes I have this problem a lot lately here in Texas too, one time about a year ago I dropped 3 packages off inside the post office lobby drop box (within business hours & well before last pickup time). Only one of the packages tracking numbers were scanned by midnight that same night. It really made me mad since this happens frequently, so I went online and filed a complaint and included the tracking numbers that were scanned & the ones that they failed to scan. The postmaster called me the next day, and I explained to him that my job depended on the post office scanning in these packages, and that them neglecting to scan them in was putting my job in jeopardy. He apologized, and recommended that I stand in the long line every day to prevent packages from not being scanned, and I told him I didn't have time to do that. After that day, I noticed that packages were being scanned whenever using the drop box, but now that the corona virus epidemic has hit, things have changed course again, and definitely not for the better! I've had packages get lost left & right it seems, and barely learned about "package intercept", which I'm definitely going to start taking advantage of whenever I have packages that get lost in the postal system!

OH, and regarding Media Mail, I have used that 2 times this year. First time made it to its destination, 2nd time was books I mailed to another address within the same zip code, I watched the tracking as the package drifted off over 200 miles from here, and all the sudden tracking stopped completely. That was over a month ago now, and I eventually wrote that one off, and it still shows last scan was over a month ago. Makes no sense.

Message 31 of 50
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USPS not scanning packages

Yes about 4 this month. I have to refund and the buyer calls me a scammer. It literally blows my mind. Weird thing is the EBay app for iPhone shows “label created” but the EBay website shows updated and “In transit”. I have refunded the item and still end up being belittled. 

Message 32 of 50
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USPS not scanning packages

USPS has a lot of mail which don't need to tracking or scan. So, the postman do not work as UPS and Fedex scan every package whenever necessary.  It's very comment they forgot to scan the package in delivery.  UPS and Fedex will never miss a scan in package since they suppose to scan every package.

Now I understand why many comical sellers use UPS and Fedex even they charge more.   

Message 33 of 50
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USPS not scanning packages

If the post office does not want to scan your packages one by one, void your labels and have them print postage for them one by one and hold up the line for 30 minutes.  Even if you have 100 of them. 

 

I see stupid people taking 15 minutes just to buy a book of stamps or to ship one package. 

 

If USPS loses a batch of packages without scanning your eBay account will be destroyed. Tell them if they don't scan you can lose your job because it is the truth. 

 

 

Message 34 of 50
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USPS not scanning packages

Exact same thing for me. Im in VA and its been a week since I dropped one of my packages off at the post office. No scans so far, and usps is claiming I didn't even drop it off (I contacted them twice, same generic response both times). 

Message 35 of 50
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USPS not scanning packages

eBay does not offer a scan sheet that I'm aware of.  That would help a great deal if they did. Otherwise, I would have to print labels from USPS site and copy/paste into eBay shipping.

 

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USPS not scanning packages

Overwhelmed? Covid or not Covid, this happens every year. They want to use Covid as the excuse this year. Next year it will be a winter storm or some other lousy excuse. FEDEX doesn't have the problem. UPS scans immediately and doesn't have the problem. I've never shipped media mail. It's not what I sell. 3 day priority mail is nothing more than lip service to USPS. There's no guarantee. I've had 3 day priority mail packages take over 10 business days to arrive. That's unacceptable. They don't get a break. USPS knows 365 days in advance that they are going to be busy every year during the holidays yet they have never, ever prepared for it. 

Message 37 of 50
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USPS not scanning packages

It's not about patience. It's about USPS doing their job. We (sellers) pay for tracking, it's built into the price. I don't mind if an item takes extra time to arrive. I mind that USPS doesn't scan the item on arrival and departure. This leaves the buyers to think that sellers are "sitting" on packages, when in fact, most mail out within 24 hours. We're just asking USPS carriers and employee to do what is expected of them. Scan packages. Otherwise, don't offer tracking. 

Message 38 of 50
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USPS not scanning packages

What was USPS' excuse the year before, or the year before that? No excuse. Scan the package or don't offer tracking. It's not free. It's built in to the price I pay to mail a package out.  I shouldn't have to take my valuable time to ensure USPS does what's expected of them. Does your boss stand over you all day or does he give you the liberty to do your job and what's expected of you? If you don't, he'll write you up or fire you. It's no different, or should not be. USPS employees and those handling the mail are expected to scan all mailed that is in the tracking system, which is most everything with the exception of flats. If they can't track 100% of the time,  don't offer it, or get rid of those that are not doing their job as expected. Simple. 

 

Message 39 of 50
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USPS not scanning packages

I had very first eBay sale last week. My buyer paid at 1030 am on 2/19. I handed it to the postal worker at noon on 2/19. It showed as picked up 30 min after . Last scan was usps awaits item. Again, my very first sale on eBay. This is now day 6 with first class and now my delivery status is unknown with the vague **bleep** scan of “in transit arriving late, on its way to the next facility.” I called customer service the guy just repeated the last line of “it’s in transit arriving late.” I asked can tell me what state it’s in? What facility it’s going to? Anything? He again repeats it’s in transit. I’m so glad I got that tracking number smh. My first eBay sale!!! 

Message 40 of 50
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USPS not scanning packages

I have a 3,5 day flat rate priority package that was.not scanned until it made it to the final destination, 20 days later, shame on USPS.

Message 41 of 50
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USPS not scanning packages

Welcome to the Party, I too am seeings my TRS melt and the Bad thing is I take every package to the Post Office and they put the postage on it, and I still get " Tracking uploaded on time, BUT NO CARRIER SCAN" so what's up with that, and why does eBay expect a seller to be responsible for a CARRIER SCAN, I don't run the Post Office, I can't tell those people how to do their JOB.

Message 42 of 50
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USPS not scanning packages

Welcome to the Party, I too am seeings my TRS melt and the Bad thing is I take every package to the Post Office and they put the postage on it, and I still get " Tracking uploaded on time, BUT NO CARRIER SCAN" so what's up with that, and why does eBay expect a seller to be responsible for a CARRIER SCAN, I don't run the Post Office, I can't tell those people how to do their JOB. Welcome to the Party, I too am seeings my TRS melt and the Bad thing is I take every package to the Post Office and they put the postage on it, and I still get " Tracking uploaded on time, BUT NO CARRIER SCAN" so what's up with that, and why does eBay expect a seller to be responsible for a CARRIER SCAN, I don't run the Post Office, I can't tell those people how to do their JOB. 

Message 43 of 50
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USPS not scanning packages

useful post

Message 44 of 50
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USPS not scanning packages

thank you for made this topic👌

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