Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Wrong weight and hit the shipping button too early

I have a huge problem and I don't know what to do I had someone that ordered some some tattoo tubes from me and I printed off the label but when I got to get the tubes they are heavier than I put on my weight so the light was wrong and accidentally h...

Resolved! shipping

I sold a $15 plus shipping item to a Buyer, used address that he provided. Tracking showed "no such number" and returned it to me. I contacted the buyer twice and no response. How do I handle this situation?Jim

eBay Standard Envelope and "CCG Mixed Card Lots"

I posted about this last week but no one was able to answer. As of 9/10/22 you are still not able to use eSEs with cards posted under the "CCG Mixed Card Lots" category despite it saying this is a valid category. I even had an eBay admin send me a pr...

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Import policy of China Custom, which they won't allow

I have a situation where the buyer from China ordered packages which include some foods and now saying that customs of China are not allowing any packages containing the food, he wants to return the packages. I want to ask who is responsible in this ...

Tracking Numbers for Unsupported Carriers.

My vendor in China sent me a tracking number for CNE aka China Global Express https://www.cne.com/. The tracking number works on https://t.17track.net and most of the all-in-one online shipping trackers. I'm looking for a script or tracking app that ...

Hello two tracking same order

Hello Ebay people so today i receive two order same it the same address delivery but i want to know if i can ship it together so it can reduce shipping on my end and i heard about the combine shipping method but i don't want to use it because my othe...

“Combine orders per buyer”

The option to combine orders on to one shipping label is not “clickable”. I’ve tried from both the bulk labels page and the manage shipping labels page. It’s a domestic shipment, nothing is different about this purchase from the hundreds of times we’...

Resolved! It’s 7 days left before the ETA but the item has not shipped yet. What should I do?

I buy a bunch of Europa stamps from the seller in August 8, seller told me that he will dispatch them in one week. But today the 7 days before the ETA, those items have not delivered yet. Should I request a refund from the seller? I don't want to wai...

Resolved! Shipping policy

A few days ago you could enter all the details for shipping in the SHIPPING area without going anywhere else and there was Edit all options for SHIPPING. Today all this is gone and I can only enter package weight and dimensions. You have to create a ...

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eBay Standard Envelope + "Other CCG Items" category

Really not enjoying this fun thing eBay is doing where you can choose eBay Standard Envelope as a shipping method when you list an item, but then when someone purchases that item and it's time to ship it, suddenly you can't choose the shipping method...

Seller shipped with different carrier than posted in listing

I have different address depending on the carrier used to ship items. Listing clearly states "Standard Shipping (UPS Ground)" but they shipped item with USPS and I gave them my UPS shipping address. I live on a county line so I have a different addre...

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