Best regards,
Yes I had one go through there to a FF but the issue was the route carrier never scanned it delivered at the FF company. Buyer was from Panama, they filed an INR claim. On day 3 of the claim I called the FF company, they confirmed they had received the package, sent it to the customer AND had delivery confirmation from their system.
I messaged the Buyer letting them know THEIR FF company confirmed that they had delivery confirmation and would they please close the INR claim, which they did the same day. So I did not lose the $ 210 transaction but eBay NEVER got any delivery confirmation to the FF because USPS NEVER scanned it delivered there.
@robbie31415 wrote:GL with that. They will most likely deny your claim if they have internal data showing it was given to the reshipper.
Best way to avoid issue is getting the tracking updated before claim closes.
I just remembered, one of the 2 recent claims I won was one of these, and I just claimed the $100 free insurance payout. -It wasn't a Florida item believe it or not, it was an Oregon one (but definitely another transshipper). The package did reach OR, but no scans after the distribution center, same as all these Florida dealies.
The other award was one that might shock you, but it was the 3rd one of these I've claimed, and the 3rd I've won. -Check it out, NO ACCEPTANCE SCAN, only my mailman scanning my scan form when picking up at my house. You're not "supposed" to win these, but I always have.
Why didn't they claim they had an internal delivery scan for the one in Oregon? -IDK, maybe they really didn't have one and were honest about it, and my buyer honestly didn't receive her jewelry lot. No way to know but I'm glad I did this obviously, as it offset my refund by 2/3. As for them giving me the benefit of the doubt on "received/acceptance pending" items, no clue.
But I will say this: I ALWAYS start with a missing package case (not a help request; that's not worth the bother), and I always wait at least a week between filing the missing case and filing the insurance claim.
@robbie31415 wrote:There is a lot of misconceptions when it comes to scan form.
Just because there is no scan after it doesn't remove your liability insurance.
If you think about it logically what would be the point of a scan form ? Speaking only for myself, it is purely about the date/time of when USPS took possession, to prove on-time shipping to eBay, because sometimes after a pickup they don't get around to doing the acceptance scan until after midnight, or well into the next day. But eBay does treat 'package received' the same as 'accepted.'
The USPS doesn't care about eBay sellers acceptance validation.
The point of the form is that you ARE covered if it gets lost. Proof the USPS took possession.
Nope, the point (to the USPS) is just expedient courtesy to the customer, nothing more. It really doesn't prove possession whatsoever. Take a walk on the wild side with me -pretend we're scum for a sec.
See what my mailman sees? -Just a number of various-tiered packages, nothing about their weight or dimensions, and it doesn't show their tracking numbers, just one bar code that (as far as he knows) represents the tracking on all the packages he's pulling from my mailbox. But if he's not counting and there are only 3 packages, the 4th one (some valuable item, maybe one I even bought extra insurance for) stays with me, in fact I never even packed it, cuz this was the plan all along. Or maybe there are 4 packages, but one of them is a changeling, a cuckoo egg, something I'm sending to my sister or whatever. My mailman doesn't know it's not one of the tracking numbers in the manifest, because he's not scanning the packages individually (that would defeat the point of expediency).
And I believe the language about it not counting as proof of possession is buried deep in the indemnity clauses on the Claims page of the website:
But I admit the wording is kind of unclear, and I'm not sure why this would be in this particular Evidence section, as opposed to one of the others, like the one that lists specific reasons why claims may be denied.
But, according to many posts I've seen here, this claim type usually is denied. When I had just had 2 approved/awarded in a row for it, I posted about it -didn't get much readership/replies, but here's what these two said.
My only guess is this: that I won these because I started Missing cases on them first and gave them some time to be found ..... AND maybe they do have some verification protocol, like you said they could check video for kiosk drops, and maybe they ask mail carriers to sign off some attestation that they picked up the item, although that would surely be nothing but a meaningless gesture, cuz how could a mailman remember how many packages he put in his truck some day that was a month ago or whatever?
You know what, I'm gonna ask Craig next time I catch him. Not only am I curious but I'd want to know if he gets any kind of demerits or something for these. It wouldn't stop me from filing one, but I'd want him to know that I know, so I can then say, "Just so you know, I would never use this fraudulently or willy-nilly, like I don't even file claims for smaller value lost items; it has to really hurt me before I do it" (which is true).
