Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

my ebay shipping labels are choppy when printed - how to fix alignment?

Fed-EX Weight adjustment charges, How do I appeal ?

Hello, I just received a bogus adjustment this morning, costing me almost $40. Package was 5lbs and Fed-Ex adjusted it to 13lbs. How to I submit a claim ? This post will not allow me to upload pics. Thank you in advance.

Experience with 32 ECT shipping boxes?

If you've used 32 ECT shipping boxes, what was your experience? Are they as safe as standard weight boxes for light to moderate weight items, or do they suffer a higher rate of shipping damage? Most of the items I contemplate shipping in this type of...

2 Orders Going to Puerto Rico Lost in Transit?

We had 2 separate orders going to Puerto Rico, and both customers have claimed they haven't received their packages yet and when looking at the tracking the last update is Moving Through NetworkIn Transit to Next Facility, Arriving Late" What's the d...

International Shipping Cost

Dear eBay Support Team,I hope this message finds you well. We have recently received an order from Guam, which is an international order. However, we have noticed that no shipping cost was added to the price for this order, and we do not offer free s...

I need help to contact a buyer

I shipped out my package on November 12. I shipped it and now it is making me pay money for this and I had already shipped it out

eBay downloading links to captchas instead of my shipping labels

For the past few days when I try to download a shipping label, a link to a captcha will often download instead. If I click it, it never actually loads. Anyone else having this problem?

Media Mail fraud

Any idea on how to handle the a seller taking advantage of media mail. A few months back I buy some trading cards on eBay and the seller mailed it media mail. I leave the seller neutral feedback indicating the item was mailed media mail. The seller m...

International Shipment

I sold a painting and it arrived at the Illinois eBay hub on November 4, 2024. There was no update for a week so I finally called eBay on November 10, 2024 and the CSR said she would call them in Illinois. Finally today, November 13, the tracking sho...

Resolved! Free shipping cost on international sales

I know that this question has been asked before but I find contradictory answers. If I offer Free Shipping and use the global shipping program, do I pay both the domestic shipping charges as well as the global shipping costs on international sales?

Shipping forma change

I have been commenting and calling about the format change for shipping costs when creating a listing and all I have gotten is the sound of crickets.The figures are all wrong in some cases. I have cited exanples several times about anomalies. Now wit...

Ground Advantage - Delivery Times

Good afternoon Ebay community! Now that most of us have had a chance to see the early USPS Ground Advantage delivery results. What are some of the trends across the community? I have been seeing delivery times a bit slower when compared to 1st Class ...

What is the "cost" box on international shipping?

Hello, I'm trying to set up international shipping for a customer and all has been fine until I came upon the "cost" box shown below. I just put in $20 but have no idea what that cost applies to. Can anyone give me some insight? Thank you

Item returned my USPS-No Number but I can’t get a response from the buyer

I shipped an item and ended up getting it returned to me saying no number by USPS. I have messaged the buyer a couple times and no response. Not sure what to do? I don’t want to have any dings or marks against my account, I have never had this happen...

Ebay slow shipping and estimate delivery date is ridiculous

More and more lately on ebay when I buy items, seller takes sweet time not shipping paid item for days and some over a week and when I ask seller when item will be ship, they all says “you will get it by estimate delivery date shown…what?I bought 4 i...