USPS In Transit Delayed

[mohachem12]

Hello eBay Community,

I have ordered something on eBay that was supposed to be delivered February 7th and has not arrived yet. The package was delayed due to weather, but now the weather is nice and there is nothing to keep it from being delayed. Anyways, the tracking has been the same since February 8th, saying "In Transit, Delayed". The seller has contacted USPS and they are not helping.  The seller has opened a search case and USPS are supposedly working on it, but this has gone on for about 10 now and they have yet to update the seller with any new information. What could or should be done in this situation?

[sam9876]

File an Item Not Received complaint with eBay.

[mohachem12]

I still want the item I ordered though, and it was hard to find this on eBay.

[sam9876]

Ummmm....  the package is lost. 

Filing an INR complaint isn't going to make it disappear more.

[mohachem12]

ok, thank you for the help.

[sam9876]

https://resolutioncenter.ebay.com/

[shoptalkid]

where did it ship from and where are you located?    If both you and the seller are in the US, the package should have arrived by now. 

[mohachem12]

Both the seller and I are in the US. The package shipped from Georgia and I am located in Michigan

[lex-talon]

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@mohachem12wrote:
Both the seller and I are in the US. The package shipped from Georgia and I am located in Michigan

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That is a long wait. Sometimes packages eventually show up 

or never found. Most buyers would have open an INR by now.

[mohachem12]

I have contacted the seller again today, ill see what they have to say, and go from there. Appreciate the help

[sam9876]

The seller is going to apologize and tell you that they are looking into it.

They are stalling you out so that you run out of time to file the complaint.

[mohachem12]

i still have a few more days to open a case, so i will do it tonight after the seller gets back to me. Thanks again

[meoxcross]

Sometimes some sellers take 24 hours per reply and that is 4 days wasted, if you only have 15 days left for your Money Back Guarantee i wouldn't take chances.

[mohachem12]

yeah i have already opened a case. the package is lost and the seller is going to refund me the money. Appreciate the help

[saw2ducks]

USPS sorting & distribution plants are huge and highly automated.  Like all USPS facilities, staffing has been cut to the bone to control costs.   There are places for packages to fall off carts

conveyors and handling equipment into inacessible spots and some do.   Personnel used to don kneepads, elbow pads and headlights and crawl underneath, behind and inside processing machines to periodically search for parcels that fell off the equipment.  Now, this seems to be done less often.

I am not justifying sloppy accountability for mail pieces, but in the course of handling millions of parcels daily, a few, quite literally, fall into cracks and may take weeks or months to be discovered.   When a plant gets a report of a missing article, it is not possible to conduct an immediate search of a 150,000ft facility or to shut down a 300ft long processing line that runs 24/7 to look for it.  In the course of routine maintenance shutdowns such parcels are eventually discovered and returned to the mail stream.  Not much comfort, but that's reality in today's automated world.