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UPS label price calculation errors (result = net loss for us)

I just processed two UPS labels. In both cases the buyer was under-charged for shipping. (Either that or we were over-charged.) In the first case the buyer paid $10.51 and we were charged $11.86. The ad is set up with a $2 handling fee. So they should have been charged $13.86... In the second case the buyer paid $9.15 and we were charged $8.80. That ad was also set up with a $2 handling fee. So they should have been charged $10.80. This results in a net loss to ship the two items UPS today...

 

Calculations were correct last week when I compared prices. Evidently something has changed...

 

FYI - The correct box size and weights are entered in the listing for both items. So this is not a case of the amounts changing because I changed something at the time of label generation...

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UPS label price calculation errors (result = net loss for us)

UPS Ground price changes went into effect yesterday, the 12th. If your buyers purchased before the 12th but you purchased labels with a shipping date of the 12th or later, that would account for the difference @replacementradios .

 

eBay announcement from Aug 2nd:

https://community.ebay.com/t5/Announcements/UPS-Ground-Rate-Changes-Effective-August-12-2024/ba-p/34...

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UPS label price calculation errors (result = net loss for us)

Ah. Yes, that would explain it. Thank you

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