Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Shipping

Hello,I had a very unusual experience today and am wondering if any of you have had a similar experience. I was notified by eBay that I had made the sale for one of my items. To my great surprise, the buyer lives in my town, less than five miles away...

UPS Sent to wrong address

Here’s a new one to me , first since eBay didn’t flag an oversize package I got hit with a $1300 additional shipping charge from UPS. Then UPS delivered to wrong address , somehow my buyer was able to find that out from UPS, then it showed up at my h...

Resolved! Buyer wants to change address?

Hi- Buyer just bought my camera ($975). He messaged a request for me to ship it to new and unofficial address. It appears eBay filtered out the new address because it is not visible to me in the message. It also appears that ‘Cancel via Problem with ...

turn off free delivery for my buys I DO NOT SELL ON EBAY

TURN OFF THE CHARGES ON MY EBAY ACCOUJNT FOR FREE DELIVERY WILL N OT PAY MONTHLY IT WAS AN ERROR TO SIGN UP

Tracking not updating properly

All I'm getting are blank pages whenever I enter a tracking number on USPS website. This has been going on for a few days apparently. I refunded a buyer because they said their item never arrived. It showed in transit on eBay for 4 weeks (Internation...

Resolved! tracking not updating

Hi Everyone, looks like the tracking is not updating on one of my recent sales. Used eBay's label. When we check the tracking on the U.S.P.S. site all is A-Ok. On my seller hub orders page we are stuck on "printed label". Took to post myself - Got my...

Resolved! Shipping Policies Locked - Unable to Make Changes

Wanting some feedback here as to how to proceed with a potential bug with my shipping policies. Background: My store uses a standard set of roughly 5 different shipping policies depending on item size.-All of these policies use a standard flat rate (...

2024-03-25 19_22_14-Edit shipping policy — Mozilla Firefox.png

2024-03-25 19_24_42-Edit shipping policy — Mozilla Firefox.png

Combining Shipments to Canada - HOW?

I had two orders to ship to a customer in Canada from USA. Before the customer paid for the bids won, I tried to create an invoice to combine the two orders into one shipment. eBay would not let me create an invoice for any international orders. Even...

Using calculated shipping - what shipping price shows up in the listing?

New seller here and working on creating some listings. I want to use calculated shipping and I'm wondering when the listing goes live what price is shown under shipping if it's calculated? I've looked at some listings and they all show a specific pri...

Media Mail

Hi all,Can you tell me how I would convert standard shipping/ground advantage to Media Mail while creating a listing for a book? There doesn't seem to be a Media Mail option. It seems I'm stuck with ground advantage for a book. Many thanks in advance...

Shipping label charge error

I purchased a label and got an error message and tried again. I was charged twice for the label.

Resolved! What countries will eBay charge me extra fees when I already have international shipping

Question: What countries will I incur a hidden extra fee due to some license or whatever eBay pays and they said therefore I have to pay it.I’ve called eBay for a list of these countries but so far they haven’t sent me anything. I need to know ASAP b...

Do shipping exclusions override Ebay International Shipping?

Recently I've had a buyer message me and say they're trying to buy my listing but it doesn't ship to their country. I have never had this issue arise before, and have made international says through the ebay program before. I checked and the country ...

tracking status not updated by ebay

I sold an item through ebay and uploaded the delivery tracking number paired with the right carrier. Both the carrier and buyer confirmed delivery / receiving of item, despite that the ebay "Details of the purchase" page displays "sent" (package on i...

eBay Tracking not updating causing incorrect performance metrics.

Hello, Today I noticed that eBay has lowered my performance metrics for on time tracking. If you go to tracking inside eBay, it's stuck on 'Tracking Provided'. But if you click on the tracking number link to bring up the carrier (USPS). All the track...