To All Sellers, BOYCOTT THE AUTOMATED RETURNS! I now offer NO returns, SALES ARE UP!

[usedjeepparts4u]

One month ago I decided to stop offering returns here on eBay. I'm sure every seller on here understands why, eBay does not look out for the sellers and blindly sides with the buyer all the time. I checked the box for "NO RETURNS OFFERED" on all 500 plus items I currently have listed. I know, typical buyers on here will chime in like they are an expert on this topic and I will disregard any comment from any eBay member that has nothing listed for sale here on eBay. Buyers just do not understand the seller side of this problem. As for the sellers that are wondering how to fight back against eBay's unfair returns policy, go ahead do the same, offer no returns. My sales are up about 10% over the last month that I offered returns. I have had a couple buyers contact me about items that could have been possible returns. Without the option to automatically start a return with no communication, returns are down, buyers now must COMMUNICATE with me FIRST. Perfect, that leads to good customer service. I have been able to arrange a solution when needed with these buyers. My feedback is still 100% and should stay that way now that they must communicate with me to arrange a return. I can and will still accept returns or offer a partial refund or some other creative option to resolve an issue after purchase. I could elaborate on this a bit, but I would be here all day writing a novel with all the problems eBay has created with automated returns, free shipping, and other crazy ideas they have implemented recently. I know many sellers have abandoned eBay due to these same reasons, and I am close to doing the same, but offering no returns seems to work for now.

[richardwillardcollection]

I pretty much in agreement with this, why invite people to send stuff back, I want to keep their money and I dont want the stuff back why make it easy for them if they want to send it back why they buy it in the first place? so take good pictures and lots of them and write a good description and you should not get returns much unless you sell clothes, ya know your going to get a case sometimes but if the thing comes back messed up ebay will mayby make good for you. I got 3 returns in five years, big deal so I blocked those problem buyers, never looked back. the 1/2 of one percent fees is just not worth the listing top seller badge. people that really want your stuff dont care if you take returns, they just gotta have your dohicky.

[Anonymous]

I really appreciate your sharing your 'No Returns' experience.  I'm going to do the same thing.  I have changed one store over and will change the second soon and will not longer be accepting returns.

It is very helpful to read that your sales have gone up and not changed and that you are now able to deal with each buyer on an individual basis.  That is how I used to handle my returns too, until Ebay started changing their policies and making it impossilbe to give good service or offer an alternative size if someone ordered a size too small for example.  

I will share my story in anothe post after this one, as it explains what is happening in my store with returns.

Thanks again for your helpful sharing!

[Anonymous]

Hi,

Here is my story as to why I will soon no longer be offering returns.  Others may be experiencing similar issues with returns.  I sell new clothing.  Buyers purchase an item and then message me saying that it was too small or that their Hubby didn't like it.  Fine; no problem.  Buyer pays the return shipping.  I'm happy to accept the return.  My listing states that in the event of a return, Buyer pays return shipping and Original shipping is non-refundable.  It also states to ask all questions prior to buying.  I am happy to give any measurements or answer any questions a Buyer may have.

However, the buyer then clicks on Return Item and chooses the reason for the return as being "item was not as described" (which is not true).  In this case, the buyer will get free return shipping as ruled by Ebay, and I will have to reimburse them for their original shipping charge.  If not, Ebay takes the money directly out of my account.

I am now out $10 because the customer ordered the wrong size.

There is nothing I can do about it.

Ebay states that it is based on the reason that the buyer chooses.  In this case, an erroneous reason.  Even though I show Ebay the email message the Buyer sent me stating they ordered too small of a size.   The Buyer is always right and it is based entirely on the reason they choose when they click on returning an item.

Buyers have become savvy and I don't think it is an accident that they choose the wrong reason.  Others choose it not knowing.

I'm getting lots of returns due to Buyers not knowing what size they wear.  This used to be called Buyer Remorse, but Ebay no longer recognizes that in reality.  They will state it verbally, but do not back a seller up financially.   

Consequently, I'm slowly phasing out of Ebay.  I've had it.  Too many glitches and issues that I can do nothing about.  I can't afford to list on Ebay anymore.  Too bad. 

I will find another way.  First, I will change over to No Returns and handle buyer issues one on one as I see fit depending on the situation.

Good Luck to all of you sellers out there having issues with returns and more.  I truly wish you the best!

[calistas_closet33]

I agree, when a customer reached out and is honest, I make an exception and thank them, reward honesty, not fraud, what a novel concept?😉

[calistas_closet33]

Lucky you..I had the extortion queen ..and then some amateur extortion buyers.. after 5000 transactions I finally can detect a decent human being by their approach..and if they are not decent but know to be nice to get what they want, then at least they think..

[calistas_closet33]

Indeed it does...Walmart doesn’t, because they are not idiotic enough to get involved u less no resolution..Amazon is light years ahead on weeding out bad buyers and are a well oiled machine..ebay is floundering trying to be something it’s not, and losing any identity it had.

[calistas_closet33]

Exactly, honest buyers will be paying for ebay enabled fraudulent ones.. stupid.

[calistas_closet33]

I actually quiz buyers if they are sure if their size, do they need measurements etc..i have almost 900 listings with close to 1300 items, if I measured each oneId get nothing done, but will do on request and also confirm when packaging with buyer that they indeed know what size they are..and are buying..typically they are grateful for the extra communication

[alamocitysilver]

We used to offer returns but too many people were keeping the higher end jewelry for almost 30 days then requesting a return (like they were wearing for an event or something then returning)

Now we do not offer returns, and have had only 1 person claim "not as described" and guess what?We got the exact item back, buyers remorse?

[crayfish26qr2]

i have a big problem with this also get ebay notification respond and it says return accepted . i offer no returns . in 2 instances i have sent item as described with free shipping. not only when i hit this button return is accepted and a label printed and charged return postage. called about this and told nothing they can do since i approved it. individuals notthe problem itscompanies will state item not as described return its exactly as pictured upc number and in excellent shape. i state no returns yet this is allowed thought u had really improved for theseller. what a backstep. the lst item i listed and sold they loved the item  should never have returned. second item i refuse to do this with .he was even allowed to return it priority which i paid for. out over 20.00 for a 9.99 item been with ebay since 1999. cant believe how shabbily  was treated. i hope everyone isnt being treated like this

[crayfish26qr2]

i couldnt agree with u more heaven for the scammers been with them since 1999 having 2nd thoughts unless they do something asap

[timzbiz]

I am curious why your sales would go up 10%. Anyone have any clues to why this would be?

[johnrj1226]

@caninekopzI wonder what this means?  This a copy of from one of your listings with a no returns policy - sounds similar to what I wrote in my post.  Under the MBG it is  possible for a buyer to be made whole without any  discussion with the seller when a INAD case is opened.  Certainly there are times where a buyer & seller can work things out in a communication exchange - I only have had one of those exchanges since I started selling on eBay.  The  buyer opened an INAD on a purchase in error (meant for another seller) and the case was removed from my report card.  Fortunately, that was the only INAD we have received  in 1500+ shipments.

Return policy

Return policy details

Seller does not offer returns.

Refer to eBay Return policy for more details. You are covered by the eBay Money Back Guarantee if you receive an item that is not as described in the listing.

[shantynas]

Right! Will do the same! Tired of buyers being untruthful to get a refund or free item. No returns! Great! Now I can nrgotiate with my customers myself. Why didn't I think of that?

[pingpong517]

So funny what people "think" on here.... SALES ARE UP BECAUSE I HAVE A NO RETURN POLICY...

 as if that is going to actually make sales improve...sales are people wanting to buy your item at the price and shipping cost.....NOT that you don't accept returns!  AND we all know that ebay policy will make you refund - whether you want the item back or not...NO RETURNS _DOES NOT MEAN NO REFUND.

So, i think you are trying to make a case for something and using an apple to show an orange.  NOW your returns, may be less...yes you may scare them off...and maybe they don't just return something easily....but even to profess that your customer service is better?...AS long as you are happy then you are happy...BUT the idea that SALES are up due to his theory about returns is simple silly....  BE glad sales are up now...because next week...or soon...they may not....and i bet you'll find that out too.