Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

no customer service

I Will NEVER use ebay again. I received a damaged product, I compained at Ebay. Ebay closed the case, next day. I have to keep a damaged item - that i paid full price for.-No costumer protection!!!!!

User avatar by Adventurer
  • 247 Views
  • 5 replies
  • 0 helpful

Problem printing labels from new page

Try as I may I cannot get the dratted label to print from the new page. It will show in my printer queue as printing, but I wait and wait, then restart my computer and it will immediately print out. I have tried everything I know to do without any lu...

A buyer changed my shipping amount.

A customer changed my shipping amout after I sent a invoice. My shipping cost was $4.00. She knocked it down to $2.70 then paid for it. I didnt know they could do this. I need the extra amount for packaging. How do I prevent that from happening again...

Buyers returning electronic that they didn't verify would work for them

I sell a semi-universal keyless entry system that will work for multiple brands, but only within a certain year (radio frequency). My listing very clearly states the brands that are compatible and the color of the "Learn/Smart" button that must be us...

buyer requests sending to a different address

buyer asked to ship to a different address in a email, will I be protected if I do, ebay CS said I would be but I have been burned several times by listening to them, has anyone had experience with doing this?

Fedex shipping label wrong orientation portrait

The new shipping label system breaks fedex shipping labels. It will always print portrait instead of horizontally in order to fit on half-sheet shipping labels. Yes, I made sure the PDF preview showed was printing on 8.5 x 11 in the correct orientati...

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User avatar by Enthusiast
  • 1153 Views
  • 2 replies
  • 0 helpful

My first Return request from a buyer in 17 years, ebay refund - was that wrong ??

My id on eBay is ion195, Recently I had a bad experience, on eBay and with eBay , my first in 17 years, What was mostly shocking for me in this experience was the eBay support, customer service supporting the seller is absolutely zero. I had a large ...

User avatar by Explorer
  • 329 Views
  • 5 replies
  • 0 helpful

Malaysia post to USPS tracking information pending

I ordered a package from China(probably my first and last) the Malaysia post says shipped to USA , I looked up the tracking number and it says shipping label created and in another spot says tracking information pending?I checked aftership with the t...

User avatar by Not applicable
  • 443 Views
  • 1 replies
  • 0 helpful

International shipping cost is killing sales. How can I ship a 3oz item for less?

So we all know that international shipping is crazy expensive but is there a way to do it for less? I sell allot of small items that can be put in a small padded envelope thats under 1/4" tall. For example a 3oz envelope to Australia is about $14. Mo...

User avatar by Adventurer
  • 553 Views
  • 14 replies
  • 0 helpful

Can I file insurance clime while USPS tracking shows delivered but buyer says it hasn't arrived?

Hello Everyone Need some suggestion or advise here I sold an item and ship via USPS, I did purchase insurance just in case the package lost so I can have something back. the buyer contacts me said it didn't deliver 4 days later after USPS tracking # ...

RETURN POLICY NOT WORKING ANY MORE ,NOT NOTIFIED BY EBAY !

The return policy options not working, if you put it on automatically approve or manually approve, one buyer open return and i get notification its approved automatically, 1 : i call ebay and was told, that i put 30 days return policy in listing so t...

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