Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Seller won't refund

Hi,I buy iPhone, but after 2 weeks of using, battery is KO.Seller say, that I should send iPhone back (return item) and he send me refund.After 10 days, seller don't send my refund and don't reply to my question.Please help

Ebay shipping fees problem on Paypal site

There is a problem with the Ebay shipping fees being deducted from a linked bank account in paypal, instead of from the Paypal balance, even tho the process is set up correctly in the shipper's account in both Ebay and Paypal. This afternoon, after c...

Seller wants me to report issue to Carrier? Help!

I purchased a booster box (cards) and recently received the item from my front office. The package was soaked in water, torn open, revealing the item that was damaged as a result. (Water creases, dents in the box, ect) I opened a return request for a...

Resolved! Seller won't accept return after package and item arrived damage.

Shipping cost

Shipping costs are killing my Ebay business!When I offer a new item on auction for $9.99 and then indicate weight and size - the shipping is more than $9.99!Even on small items, size and weight, shipping is expensive.We all know there is NO FREE SHIP...

Refund for no delivery, then item received. Customer is willing to pay. How?

I refunded an order for non delivery. Of course the next day it arrives. Buyer wants to pay it back. I don't know how to do it? Any suggestions? Thanks.

void an ebay shipping label

I tried to create an ebay shipping label and was giving me the "error" message, so I tried creating again but was still giving me the same message. I checked my paypal and saw that I am getting charged for those times that I tried creating the ebay s...

Resolved! What can I do if buyer claims item sold is defective?

I've never had this problem before, but an item I recently sold is claimed as not working. It was packaged perfectly and worked before being sent. The eBay policy seems to indicate that I must accept the return and pay for return shipping? This is a ...

Shipping times?

I got a Question, I bought an item ..Listing says Standard Shipping (FedEx Ground or FedEx Home Delivery®) 1-5 business day. and a handling time of 3 days... Shipping from Tyler Texas to Hitchcock Texas about 4 hours away. Its been 8 days and still n...

Cancelled Return - Now can't return!

OK, I know the subject line maybe doesn't make much sense - I bought a phone case. It was an inch too wide for the phone. Started a return, but was a bit distracted and selected 'wrong size' option. Only when clicking next I noticed I was responsible...

Resolved! global shipping program is outrageously expensive for buyers

It may not matter to you as a seller but it will if you have to return an item that has been shipped using that method. Recently had a lady in Canada buy a camera from me for $30.00, it cost me $7.50 to mail it to Kentucky and it cost the buyer anoth...

Buyer claims he never recieved package, eBay says delivered

Hopefully I'm posting this in the right place. I've done two returns in my time on eBay. One went smoothly, but this current one has hit a snag. I bought an item (boom box) from a seller about two weeks ago. The seller described the boom box as "work...

what is best when selling on Ebay, to have a no refund policy?, or offer other alternatives?

Hi there, just looking for some advice from all of you sellers out there on Ebay who have some experience with selling and the refund policies on Ebay. I have been a seller on Ebay for almost 15 years and have been away from selling on Ebay for alitt...

Resolved! Seller doesn't respond or ship, ebay is confused by its own status info

I won an auction (123759106421) for a computer on May 10 and paid that same day by bank transfer:- Estimated Delivery within 4-9 business days- Seller ships within 1 day after receiving payment. Since winning the auction, I have sent 4 ebay messages ...

Resolved! First Class USPS Shipping but DHS Involved?

I ordered an item that indicated First Class USPS Shipping. When I tried tracking the package it was revealed that DHS had the package and "in transit" was the only info provided for 4 days. Then it was stated that the package delivered to USPS but U...