Regards,
Good evening Gentlemen,
I was helping an inexperienced Buyer process a return because they changed their minds ... so I told them to go to the Resolution Center link at the bottom of the page and use the Reason "changed my mind" ... they couldn't find it! So I went their thinking I would send them the link and when I opened it I was shocked to see the ONLY two reasons shown are:
"I haven't received it yet"
"I received an item that does not match the Seller's description"
SERIOUSLY? Then there's the big blue Continue button and the smaller link to the right of that about "My problem isn't listed here". You can bet many Buyers will (and have been) simply click the INAD reason then the Blue Continue button and move on. How is this set up fair to Sellers? Either list EVERY reason for a return on that page or list none and put a simple "Start return" button and the next page have ALL the reasons listed.
I have always been against the highly subjective INAD Metric (for OBVIOUS good reason) and this set up simply increases the subjectivity of the entire INAD Metric. THIS has got to be changed.
I tracked down another link from the Help pages and sent that to the Buyer ... the last place I want them going is the Resolution center page as shown above ... Sorry, but this really irks me ...
@vintagecraze50 wrote:NOT GOOD at all. Some may choose that link and up go sellers INAD metrics so Ebay can make more money. That definitely needs to be fixed. Or maybe they do not want it to be fixed. I am not pleased with that at all and hope one of the Ebay board people respond to this on this thread.
@vintagecraze50 While Brian did say Buyers use their Purchase History pull down menu to start a return I am sure there are MANY members who Buy and Sell on the same ID (I do) so the Resolution center link IS available ... additionally, Buyers have to select a reason whether they start the return through their Purchase History or the Resolution Center.
