eBay

Shipping/Money Back Sucks

Ordered placed December 4th, 2020. Estimate delivery December 12th. Did not show up, but tracking was showing it left and no other information. Contacted the seller, they told me "due to covid that shipping was slow." January 1st, 2021 case opened an...

International buyer, ship to US re-shipper/forwarder, charged international fee

I got a lot of help here. I am back to ask more questions. I got an international buyer who was registered in Eastern Europe this year, looks shipping address is a domestic re-shipper/forwarder. How risky is this transaction? Although I don't accept ...

how to dispute shipping charge from ebay for item not shipped thru ebay

I was charged $6.30 by ebay for what I assume is a shipping cost for an unidentified item. How do I determine what the charge covers in order to have the charge reversed.

Do you use a broken neural network to resolve cases?

Why would you punish me for that? You forced me to open my own webshop because of sh*t like this

When is backlog going to be touched?

Anyone know when the USPS may start working on the backlog? I understand the issues that caused the backlog, but what I don't understand is why anything sent post Xmas is moving and has mostly arrived. Seems to be a last in and first out type of situ...

Does that include DELIVERY?

When I pay postage to mail with USPS does that also include delivery???!!!Is there another fee I should of paid to actually get the package delivered?

receiving item at or close to delivery time

hello everyone, I wonder if anyone is having problems getting their orders from the sellers. I ordered an item the 24th of october 2020 and delivery date was dec 10th 2020 and now the time has been extended to march 2021 before delivery. with each ex...

eBay showing unrealistic delivery dates to buyers

eBay needs to stop showing unrealistic delivery dates to buyers especially when those dates are not aligned with our handling time or actual business days. I have a customer who ordered an item on Christmas Day. It was listed as economy shipping with...

Buyer return request for fit

Buyer received jeans and states in comments “You did not mention these are extra long. They don’t fit and a size 28 regular fits me perfectly”. Her reason is “Doesn’t work or defective”. Measurements were listed and the length was 30.5”. A long or ex...

Shipping Choices Changed and are all wrong

need help with refund/return shipping label

Buyer messaged that item is damaged. Return for a full refund is the plan. I want to send a pre-paid shipping label. But ebay is not part of the equation and I'm not sure what to do. What's the best way to create and send the label. Will messaging it...

USPS Shipment Stopped Tracking and then suddenly shows up to my door returned via UPS No explanation

So I had something lost in the USPS purgatory. I shipped something to Buena Vista, CA on Dec. 13 and it stopped tracking after it was processed through St Paul on Dec. 14 (even still says in transit arriving late in USPS system). It showed up returne...

How long before return expires

A buyer opened a return but then decided to keep the item. I asked them to close the return, but they haven't done it. How long before this open return would be closed by ebay so that my money is no longer on hold? Thanks.

Combine shipping not working

I have a buyer who bought three items and for two days I've tried to combine purchases to reduce the shipping cost. I keep getting an error message that Ebay's server is down. Is there another way to do this?

Refresh my memory about last holiday season return policy

Was it on eBay (or somewhere else) that last holiday season all sellers were forced to accept returns for like 60 days? I remember reading something like any purchase made on Black Friday or after automatically was eligible for returns up until Janua...