eBay

graceofnewyork · ‎07-20-2018

Shipping rate table does not work. Has anyone experianced this glitch? When you add your rate table to the listing it shows as if it was applied to the listing then if you go back and revise the listing it showes that it didn't apply the rate table. This is only happening with new listings .

graceofnewyork · ‎07-23-2018

Its awful also we had a bunch of pictures disapear from our listings . It was a nightmare to try and find them . You should check all your listings to make sure all your pictures are in place .

berserkerplanet · ‎07-23-2018

>>So on older listings it still is there only new listings it gets unchechecked once you list the item

There very well may be a difference between a new but scheduled and not yet live listing, and a new live listing. Or could be only certain accounts are affected.

You still haven't answered whether you actually checked the listing from a buyer's view point, or are just noting the rate tables unchecked when you revise. Are the rate tables actually not being applied to the listings?

Maybe provide an item number for one of your affected listings and an area/state (Alska? Hawaii) and charge in the rate table that should be applying that I can check to see myself.

graceofnewyork · ‎07-23-2018

They only will prioritize it if more people report this problem. you need to call them and let them know . The more information they get the faster this gets fixed .

graceofnewyork · ‎07-23-2018

Yes it was checked by someone in the west coast and it did not come up. So it has been deactivated . This is a major issue as shipping could be very costly going cross country and also center states

frambesavoir · ‎07-24-2018

I have spoken to ebay 2 consecutive days for around 3 hrs on phone. At first several representatives assited me after first didn't know what was happening, nor why, nor how to solve it. Bottom line, they don't know how to fix it, they do are aware of this problem by several reports from other members but the more report it the fastest they will handle it :/.

Save your free listing or with cost to create new, this just doesnt work even creating a new one (lost there 1 free listing by doing it so and ending early a listing loosing +45 watchers....

This problem is affecting Custom International Shipping Rates created by seller, they do not update after adding them. this in Fixed priced listings but working ok in Auction Style for past and new listings.

If you have Custom International Shipping Rates set up, and havent updated, just DONT UPDATE, at least not until they resolve this. If you alter it, will pull the error and no way back.

DO add flat rates to your affected listings so system can pull that info after udpating, otherwise your listing wont show a shipping rate and will traduce chances to sell it and visibility... and in worst scenario, I was told by one representative that to her it was showing Free International shipping when I didnt have it set up as free shipping and will traduce to a problem if buyer assumes it is free shipping when is not... loss there too or a frustrated buyer if you cancel the order.

Also, please if anyone reads it, please keep on reporting and please add to report to request ebay to:

1) include a feature to Delete already created table rates as there is no option to delete previous ones and if you reach your max no way to create a new except by modifying an existing one, and

2) to add a feature when creating tables to be possible to Check All or Uncheck All cities per country, is just time consuming go city per city and it makes more time consuming to sellers to use the customs table rates so to provide international buyers different shipping options and more when you have services like DHL or UPS that divide their delivery areas into more than 5 areas and different rates in some cities to be included in other regions of higher costs.

frambesavoir · ‎07-24-2018

It is not a browser problem, is on ebay end problem... Tried updating on safari, firefox, windows and nothing.

Not a problem of new fixed style listings, it affects previous fixed style listings if you update them.

Not afecting auction style listings, previous nor new.

graceofnewyork · ‎07-24-2018

Exactly i have the same problem. and yes we cannot delete unwanted shipping tables. I call everyday staying on the phone for hours this is very unproductive and frustrating , so far NO FIX

graceofnewyork · ‎07-24-2018

Yes we cannot update any listing for fear of loosing the rate table to be unchecked

seductivedreamz · ‎07-24-2018

For myself it happens on any new listing and also happened on 2 old listings when I changed the item location to a different city. It makes no sense but hey, this is Ebay. And to confirm what some others have said it has nothing to do with what shipping company you use. This a 100% ebay issue and I don't expect a quick or painfree resolution. I've been a member for 19 years, I know better haha.

graceofnewyork · ‎07-24-2018

Yes exactly no quick fix . still waiting nothing has been done

orangehound · ‎07-24-2018

Problems are fixed for the affected listings ... not by eBay (of course), but by me.

Increased the prices on some items to basically cover worst case shipping cost scenario ... prior sales were mostly to USPS zones 1-4. Now that everyone is at the Zone 8 shipping level cost it probably means little to no sales on those items.
Moved other items to Amazon

Bottom line is that these items will not be selling on eBay until they fix this software error.

seductivedreamz · ‎07-26-2018

I'm sure you've all heard about the major Ebay screw up where many item images were deleted by them in the latest "update". So now when I go into my listings where some images were deleted by Ebay and add them back in it now loses the link to the rate table and I can't recheck it. So add this to the reasons the shipping table glitch is happening. And still no resolution.

graceofnewyork · ‎07-26-2018

Correct you cannot update listings without loosing the shipping rate table . Its just so awful i don't know what to do . They said more people need to call