Shipping

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Resolved! Should I refund shipping?

I recently sold a pair of shoes. The listing accepted returns and the buyer was responsible for return shipping. The buyer returned them because they were too small. I refunded the purchase price and now the buyer wants me to refund the shipping, sta...

Buyer Demanding Partial Refund

I sent a package out to a buyer and I guess on the way there the package open and put a few small makes on product. He has gotten pretty rude with me and I told him that I would return and refund the product with no problem. He has told me that he is...

Packing Slips and Shipping Labels printing really really small

Hi All,Today I started to fill orders received yesterday and when I go to print a shipping label and a packing slip they print out really really small - just a little small print in the upper left hand side of the paper. Saturday morning everything w...

Buyer Requested Return Problem (Confused)

I recently sold a video game to a buyer. It was in its original packaging and the disc was in great condition.The buyer kept asking about damage and I said there was most likely some minimal wear present that I could not see. There was plenty of warn...

cancelled return to await sellers response

I bought an iPhone not labeled at icloud locked icloud locked. I messaged the seller and opened a return with ebay. I cancelled the return because i felt it was unfair to the seller so I cancelled it hoping i could reopen it later if the seller dosen...

2 mos and still counting, no email from E-bay help. no refund until now

im still waiting from an e-mail but its already been two months now. no item named Kiltix was received by my family in the Philippines. No response from Loveshopping999 seller. Ebay deleted my purchase order too. I dont know why they get my payment f...

one thing after another... sigh, now what do i need to do

Bought some audio hardware. Didn't work right. I returned it. 7/9.Seller says "you forgot to send the manual and install disc"I did not. I sent links to unboxing videos proving there are no discs, or a manual.He escalates it, ebay says it'll be resol...

Is there a way to print First Class Large Letter postage online?

The post office told me I could save $1.66 if I ship my items as a large envelope instead of First Class thick envelope/package. I can't find a way to ship First Class Letter online. Anyone know if it's possible? Thanks.

Resolved! Minor Error in Another Shipping Help Page

[I tried to add this content to previous post, after I went back to reading pages I had queued up and noticed the next page was also wrong. The post edit would have succeeded if this ^#$$@& forum software hadn't thrown a "correct the highlighted erro...

Return help

I've officially requested a return for items not received as described. The seller finally agreed, and told me to send them back in a message he sent. But isn't there a link or button the seller clicks on, to officially accept the return, after which...

Item Arrived after refund

I placed order in Feb and item did not arrive till May, I raised claim through ebay and money got refunded in last week of may. Today 22-Jul-2018, item arrived five months after placing the order, I want to pay the seller but do not know how. My pay ...

Resolved! Delivered to wrong address

I sold an item, sent it using a label generated by ebay for fed ex. The buyer sent me an email saying the package had been sent to her former address and that the "woman" at that address was going to send the package back to me.The buyer also said th...

Paying for Return Shipping versus 10% Discount

I maybe a bit slow but am now finding out I don't get my seller discount if I do not agree to pay return postage for any items returned. When I called Customer Service rep. she told me it didn't effect my account but listing process is indicating oth...

Resolved! Return Policy Challenges

Hi, I'd like help from those who have more experience. I purchased a headset that was listed as new - it came not new as it was missing the charger. The seller apologized for the mistake and I received a prepaid USPS label to send it back. Today I go...

Not able to register refund claim

On 14th June 2018 I bought an item. Ebay unexpectedly closed the sellers account without returning my money.The seller is not traceable. On correspondence, ebay customer service asked me to wait till 19th July 2018 till the shipment receiving date is...